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Make sure that you have access to the product keys and installation files for any
desktop apps (for example, Microsoft Office) that you plan to reinstall after the
reset. This includes desktop apps you installed from websites or USB drives.
Here's how to reset your Surface:
1. On the Choose an option screen, select Troubleshoot > Reset this PC and follow
the on-screen instructions.
2. If Choose an option appears again, choose Continue.
If Windows starts: Install the latest Surface and Windows updates to help
o
prevent future problems. For more info, see
updates.
If Windows doesn't start: If the Choose an option screen appears again,
o
your Surface needs service. Go to
American Megatrends TPM security options screen
What you see
A black screen with American Megatrends at the top.
The screen contains configuration options for the Trusted Platform Module (TPM)
settings.
This screen may appear after a recovery or reset of your Surface. It tells you that a TPM
configuration change was requested.
Important
You'll need a keyboard to complete this solution. If you don't have a Surface Typing Cover or another USB
keyboard available,
contact
If you see the American Megatrends TPM screen on your Surface, do the following:
Press F12. (If you're using a Surface Typing Cover, press Fn+F12.)
This will keep your current TPM settings, and your Surface will continue to
Windows.
If Windows starts: Install the latest Surface and Windows updates to help
o
prevent future problems. For more info, see
updates.
If Windows doesn't start: If the American Megatrends TPM screen appears
o
again,
us.
contact
us.
Install Surface and Windows
Send my Surface in for
Install Surface and Windows
service.
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