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If Windows starts: Install the latest Surface and Windows updates to help
o
prevent future problems. For more info, see
updates.
If Windows doesn't start: Go to Solution 5.
o
Solution 5: Reset your Surface
A reset does the following:
Reinstalls Windows and the apps that came installed on your Surface
Removes all your personal settings
Removes all apps that you installed
Provides the following options for keeping or removing your personal files or
restoring factory settings:
Keep my files: Removes apps and settings but keeps your personal files.
o
Remove everything: Removes all your personal files, apps, and settings.
o
Make sure that you have access to the product keys and installation files for any
desktop apps (for example, Microsoft Office) that you plan to reinstall after the
reset. This includes desktop apps you installed from websites or USB drives.
Here's how to reset your Surface:
1. On the Choose an option screen, select Troubleshoot.
2. Select Reset this PC and follow the on-screen instructions.
If Windows starts: Install the latest Surface and Windows updates to help
o
prevent future problems. For more info, see
updates.
If Windows doesn't start: If the Automatic Repair screen appears again, your
o
Surface needs service. Go to
Firmware interface (UEFI) configuration screen
What you see
A black screen with configuration options like Trusted Platform Module and Secure
Boot Control.
This is the Unified Extensible Firmware Interface screen (UEFI, formerly known as
the BIOS). If you see this screen when you turn on your Surface, don't make any
configuration changes. Instead, try Solution 1.
Install Surface and Windows
Install Surface and Windows
Send my Surface in for
service.
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