Advertisement
If your Surface still won't turn on, go to Solution 2.
Solution 2: Force a shut down and restart
To find out how to force your Surface to shut down and restart, see
restart your
Surface.
If Windows starts: The battery is probably very low and needs to charge for a while. When
the battery has at least a 40 percent charge, install the latest Surface and Windows updates
to help prevent future problems. For more info, see
If Windows doesn't start: Your Surface needs service. Go to
Red screen or red bar with Microsoft or Surface logo
What you see
A red screen with the Surface logo on a black background.
A red screen means you may need to change some settings in the UEFI (Unified Extensible
Firmware Interface).
Note
Windows might prompt you for your BitLocker recovery key. If you don't have it, you can retrieve it by
going to
windows.microsoft.com/recoverykey
your Surface.
To change settings in the UEFI:
1. Go to Start , search for Manage BitLocker and select it from the list of results.
2. Select Suspend protection and select Yes to confirm.
3. Go to Start , select Settings > Update & Security > Recovery and then
select Restart now from the Advanced startup section.
4. From the Choose an option screen, select Troubleshoot > Advanced
options > UEFI Firmware Settings > Restart.
The UEFI screen will display within a few seconds.
5. Verify the following settings:
Trusted Platform Module (TPM) should be enabled.
o
Secure Boot Control should be enabled.
o
Install Surface and Windows
and signing in with the same Microsoft account you use on
Force a shut down and
Send my Surface in for
updates.
service.
Advertisement
