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Solution 1: Force restart
To find out how to force your Surface to shut down and restart, see
restart your
Surface.
If Windows starts after you force a shut down and restart: Install the latest Surface and
Windows updates to help prevent future problems. For more info, see
Windows
updates.
If Windows doesn't start: Go to Solution 2.
Solution 2: Reset your Surface using a USB recovery drive
Start your Surface by using a USB recovery drive. Insert the USB recovery drive into the USB
port on your Surface, and then press and hold the volume-down button while you press and
release the power button. When the Surface logo appears, release the volume-down button.
For more info, see
Creating and using a USB recovery
Choose an option screen
What you see
A blue Choose an option screen with options like Use a device and Troubleshoot.
If you see this screen, go to Solution 1.
Solution 1: Continue to Windows
Select Continue to exit the options screen and continue to Windows.
If Windows starts: Install the latest Surface and Windows updates to help
o
prevent future problems. For more info, see
updates.
If Windows doesn't start: Continue to Solution 2.
o
Solution 2: Repair your Surface
1. On the Choose an option screen, select Troubleshoot.
2. Select Advanced Options > Startup Repair and follow the on-screen instructions.
Windows will try to find and fix the problem.
Force a shut down and
Install Surface and
drive.
Install Surface and Windows
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