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6. Select Exit > Restart now and, if prompted, select Yes to save the configuration and
reset.
If you continue to see the red screen when you turn your Surface on, your Surface needs
service. Go to
Send my Surface in for
Large padlock icon
What you see
A black screen with a large white padlock icon with an X on it.
The padlock icon indicates that there's a certificate error or a certificate is corrupted.
To resolve this, force your Surface to shut down and then turn it back on. Here's how:
1. Press and hold the power button on your Surface for 30 seconds and then release it.
Note
If the screen flashes, continue to hold down the power button for the full 30 seconds.
2. Press and release the power button on your Surface to turn it back on.
If Windows starts: Install the latest Surface and Windows updates to help
o
prevent future problems. For more info, see
updates.
If Windows doesn't start: If forcing your Surface to restart doesn't fix the
o
problem, your Surface needs service. Go to
Windows still doesn't start
If you've tried everything and you're still having issues, go to
start a service request.
If you experience other symptoms with your Surface, here are some helpful related
resources:
If your Surface ...
Doesn't turn on or respond at all when you press the
power button
Doesn't wake from sleep
Turns on but the battery doesn't charge when your
Surface is plugged in
service.
Install Surface and Windows
Send my Surface in for
Device service and repairs
Go to this page
Surface won't turn on or wake
from sleep
Surface battery won't charge
service.
to
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