Microsoft Surface Laptop 3 Removal Manual
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Microsoft Surface Laptop 3 Removal Manual

Rssd removal guide for enterprise
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rSSD Removal Guide for Enterprise
X22-19688-01

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Summary of Contents for Microsoft Surface Laptop 3

  • Page 1 rSSD Removal Guide for Enterprise X22-19688-01...
  • Page 2 To the fullest extent permissible by law, Microsoft shall not be liable for damages of any kind arising from the use of information, content, materials, or product made available in or in conjunction with this Manual, including but not limited to direct, indirect, incidental, consequential, and/or punitive damages unless otherwise specified in writing.

  • Page 3: Table Of Contents

    Table of Contents DEVICE IDENTITY INFORMATION ........................... 4 · SURFACE LAPTOP MODELS ........................4 · GLOSSARY OF TERMS ..........................4 GENERAL INFORMATION, PRECAUTIONS, WARNINGS ..................5 TOOLS REQUIRED ............................5 · GENERAL SAFETY PRECAUTIONS .......................6 · · REPAIR-SPECIFIC PRECAUTIONS AND WARNINGS ..................7 ·...

  • Page 4: Device Identity Information

    Device Identity Information Surface Laptop Models 1867 – Surface Laptop 3 - 13.5” (Fabric type Keyboard) 1868 – Surface Laptop 3 - 13.5” (Metal type Keyboard) 1872 – Surface Laptop 3 - 15” (Metal type Keyboard) 1873 – Surface Laptop 3 - 15” (Metal type Keyboard) The model and serial number for Surface Laptop are on the bottom center closest to the display hinge point.

  • Page 5: General Information, Precautions, Warnings

    General Information, Precautions, Warnings This symbol identifies important safety and health information in this manual. Tools Required Microsoft Recommended Service Jigs: · Electrostatic Discharge (ESD) safe battery cover (13.5” or 15”) Standard Service Tools: · Anti-static wrist strap (1 MOhm resistance) ·...

  • Page 6: General Safety Precautions

    Only Microsoft-authorized service providers should undertake repair activities. · Always select and use the appropriate AC power supply for a device. We recommend you use genuine Microsoft power supply units and AC power cords. A genuine Microsoft power supply unit is provided with every device. ·...

  • Page 7: Repair-Specific Precautions And Warnings

    If battery damage (e.g., leaking, expansion, folds or other) is discovered during the rSSD removal process or if the battery is impacted or damaged during the removal process, activities should cease. Refer to Microsoft Operational guidelines or contact Microsoft directly for proper device disposition.

  • Page 8: Safety Policies/Procedures

    Safety Policies/Procedures Microsoft’s field product safety program team is referred to as the Rapid Response Team (RRT). All device issues that may be safety related should be managed per the following instructions. As a quick guide, any Microsoft Surface device that visually exhibits any of the following symptoms shall be...

  • Page 9: Illustrated Service Parts List

    Illustrated Service Parts List Model Item Component Part No. 1867 1868 1872 1873 Non-Skid Foot Pad Feet WW Hdwr Black FRU Exchange RPW-00001 Feet WW Hdwr COBALT BLUE FRU Exchange RPW-00002 Feet WW Hdwr Platinum FRU Exchange RPW-00003 Feet WW Hdwr Sandstone FRU Exchange RPW-00004 X22-19688-01...

  • Page 10: Service Diagnostics/Troubleshooting Overview

    Service Diagnostics/Troubleshooting Overview · For general Surface support, visit www.support.microsoft.com · To troubleshoot device feature/function problems or learn more about your Surface Laptop Visit www.aka.ms/SurfaceLaptopHelp · If you’d like to learn more about Windows, visit www.aka.ms/WindowsHelp · To learn more about the accessibility features of the Surface Laptop, go to the online user guide at www.aka.ms/Windows-Accessibility...

  • Page 11: Component Removal And Replacement Procedures

    Please note that the battery bears the following warning label. Please heed the information provided on the label. Battery cannot be easily replaced by user • Risk of fire or burning - contact Microsoft for assistance • Do not separate or remove battery from backplate cover •...

  • Page 12: Step 1: Non-Skid Food Pad Removal Process

    Step 1: Non-Skid Foot Pad Removal Process Preliminary Requirements IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section. Required Tools and Components · Tools: Spudger tool Clamps (2), 2” Spring Plastic Feeler Gage – 0.050mm Components: ·...

  • Page 13: Step 2: Device C-Cover Keyboard Removal

    Step 2: Device C-cover Keyboard Removal IMPORTANT: Surface Laptop 3 devices are built with either a fabric type or metal type C-cover keyboard assembly. The C-cover removal process differs differs between the metal type C-cover and the fabric type C-cover. Be sure to follow the proper procedure based on the device model and associated C-cover type.

  • Page 14: Procedure-Removal Process (C-Cover Keyboard Metal Type)

    Procedure – Removal (C-cover Keyboard Metal Type) Remove C-cover screws - Using a 5IP (Torx-Plus) driver, uninstall 1 screw from each foot socket (4) IMPORTANT: Take caution to prevent from depressing the keyboard power button during this step. If power button is accidentally depressed and device turns on, shut down device as normal through OS Start menu.
  • Page 15 4. Disconnect FPC - While hovering the C-cover, disconnect the FPC from the main board with your other hand. The FPC is easily disconnected by pulling up on the metal head vertically with a fingernail or Spudger tool edge. CAUTION: When removed from the device, place the C-cover in a safe place with key and trackpad side down and FPC facing up to avoid bending/creasing the FPC.

  • Page 16: Procedure-Removal Process (C-Cover Keyboard Fabric Type)

    Procedure - Removal Process (C-cover Keyboard Fabric Type) Preliminary Requirements: IMPORTANT: Be sure to follow all special (bolded) notes of caution within each process section. Required Tools and Components · Tools: 5IP (Torx-Plus) driver Heavy Duty IFixit suction cups (if fabric C-cover) Anti-static wrist strap (1 MOhm resistance) Recommended: ESD-safe battery cover (13.5”...
  • Page 17 2. Apply suction cups - Place suction cup in the Bottom palm rest area as shown, as close to the edge as possible. CAUTION: Do not place suction cup on Trackpad to avoid potential damage to the Trackpad. CAUTION: Do not wet the suction cup in any way as liquid could stain the keyboard fabric. Place thumb holding down the corner hinge side of the cover closest to the user as shown.
  • Page 18 7. Disconnect FPC - While hovering the C-cover, disconnect the FPC from the main board with your other hand. The FPC is easily disconnected by pulling up on the metal head vertically with a fingernail or Spudger tool edge. Refer to illustrations in previous section. CAUTION: When removed from the device, place the C-cover in a safe place with key and trackpad side down and FPC facing up to avoid bending/creasing the FPC.

  • Page 19: Step 3: Rssd Replacement Process

    Step 3: rSSD Replacement Process Preliminary Requirements: CAUTION: Be sure to follow all special (bolded) notes of caution within each process section. Required Tools and Components · Tools: Torx-plus 5 screwdriver (5IP) Anti-static wrist strap (1 MOhm resistance) ESD safe battery cover (13.5” or 15”) ·...

  • Page 20: Procedure-Removal (Rssd)

    Microsoft. IMPORTANT: Only a Microsoft rSSD with part number as specified in the parts list, by device model, and of like capacity should be replaced in the device. Insert rSSD - Insert the connector end of the rSSD into the rSSD connector on Main board at ~15degree angle.
  • Page 21 4. Imaging – Image the new rSSD by using a BMR Imaging key specific to the device model. IMPORTANT: Refer to Surface imaging process - Surface Imaging Tools Link IMPORTANT: Once the rSSD has been removed, powering on the device requires that the rSSD and C-cover FRUs are installed and device must be connected to a power supply.

  • Page 22: Step 4: Device C-Cover Keyboard Assembly Installation

    20) for details. 6. Run SDT - If the device is not being returned to Microsoft for exchange and If an rSSD has been installed back into device, Run SDT to ensure all device features and functions operate as expected.

  • Page 23: Procedure-Installation Process (C-Cover Keyboard Fabric Type)

    20) for details. 6. Run SDT - If the device is not being returned to Microsoft for exchange and If an rSSD has been installed back into device, Run SDT to ensure all device features and functions operate as expected.

  • Page 24: Step 5: Non-Skid Food Pad Installation Process

    Step 5: Non-Skid Foot Pad Installation Process Procedure - Installation (Non-Skid Food Pad) IMPORTANT: Do not reuse feet previously removed from a device unless device will be returned for exchange. New feet must be used or the adhesive on the feet will not properly adhere to the device. Prepare new front feet and press into place - To reassemble front foot, remove protective sheet to expose adhesive on foot.

  • Page 25: Environmental Compliance Requirements

    Surface app. All waste materials, including waste electrical and electronic and electric equipment (WEEE) and batteries, must be managed according to applicable laws and regulations and Microsoft standards and requirements, including H09117 (Available for download at Link ).

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