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If the logo continues to appear, try Solution 2.
Solution 2: Force a shut down and restart
To find out how to force your Surface to shut down and restart, see
restart your
Surface.
If Windows starts after you force shut down and restart: Install the latest Surface and
Windows updates to help prevent future problems. For more info, see
Windows
updates.
If Windows doesn't start: Go to Solution 3.
Solution 3: Reset your Surface using a USB recovery drive
Start your Surface by using a USB recovery drive. Insert the USB recovery drive into the USB
port on your Surface, and then press and hold the volume-down button while you press and
release the power button.
When the Surface logo appears, release the volume-down button. For more info,
see
Creating and using a USB recovery
Automatic Repair screen
What you see
A black screen that says Preparing Automatic Repair and then Diagnosing your
PC.
You may then see a blue Automatic Repair or Recovery screen.
If Automatic Repair starts when you turn on your Surface, follow the steps below.
If your Surface freezes at the Automatic Repair screen or shortly after you select an option,
try resetting your Surface. To learn more, see
Solution 1: Restart your Surface
On the Automatic Repair screen, select Restart.
If Windows starts: Install the latest Surface and Windows updates to help
o
prevent future problems. For more info, see
updates.
drive.
Solution 5: Reset your
Install Surface and Windows
Force a shut down and
Install Surface and
Surface.
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