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If Windows starts: Install the latest Surface and Windows updates to help
o
prevent future problems. For more info, see
updates.
If Windows doesn't start: Go to Solution 3.
o
Solution 3: Perform a System Restore
When you perform a system restore, Windows will restore your Surface to an earlier point in
time when Windows was working correctly.
Notes
System restore doesn't change your personal files, but it might remove recently
installed apps and drivers.
Make sure you have access to product keys and installation files for all desktop apps
(for example, Microsoft Office) that you may have installed after the point to which
you're restoring your Surface.
Here's how to do a system restore on your Surface:
1. On the Choose an option screen, select Troubleshoot > Advanced options.
2. Select System Restore and follow the on-screen instructions.
If Windows starts: Install the latest Surface and Windows updates to help
o
prevent future problems. For more info, see
updates.
If Windows doesn't start: Go to Solution 4.
o
Solution 4: Reset your Surface
A reset does the following:
Reinstalls Windows and the apps that came installed on your Surface
Removes all your personal settings
Removes all apps that you installed
Provides options for keeping or removing your personal files or restoring factory
settings:
Keep my files: Removes apps and settings but keeps your personal files.
o
Remove everything: Removes all your personal files, apps, and settings.
o
Install Surface and Windows
Install Surface and Windows
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