Sharp MX-B557P User Manual page 131

Troubleshooting
Action
Step 2
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting on the printer control
panel. Navigate to Settings > Paper > Tray Configuration
> Paper Size/Type.
b
Print the document.
Does toner easily rub off?
Horizontal light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
a
Check if the printer is using a genuine and supported toner
cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Do horizontal light bands appear on prints?
Step 2
a
Turn off the printer, wait for about 10 seconds, and then turn on
the printer.
b
Print the document.
Do horizontal light bands appear on prints?
Yes
Contact your dealer. The problem is
Yes
Go to step 2.
Contact your dealer. The problem is
131
No
solved.
to
No
The problem is
solved.
solved.