DoorKing 1838 Installation & Owner's Manual
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DoorKing 1838 Installation & Owner's Manual

Pc programmable multi-door access controller
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Installation/Owner's Manual
Use this manual for circuit board 1838-010 Revision Z or higher.
Date Installed:
Installer/Company Name:
Phone Number:
Leave Manual with Owner
Conforms To UL STD 294
UL Listed
Certified To CAN/ULC-S319-05
Download REMOTE ACCOUNT MANAGER Software FREE at:
http://www.doorking.com/telephone/software
Copyright 2019 DoorKing
1838 PC Programmable
1838 PC Programmable
1838 PC Programmable
Multi-Door Access Controller
26, 30 and 31-Bit Wiegand Compatible
Circuit Board
Serial Number
and Revision Letter:
®
, Inc. All rights reserved.
Copyright 2009 DoorKing, Inc. All rights reserved.
1838-065 Issued 3-19
Version D

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Summary of Contents for DoorKing 1838

  • Page 1 1838 PC Programmable 1838 PC Programmable Installation/Owner’s Manual 1838 PC Programmable Multi-Door Access Controller Use this manual for circuit board 1838-010 Revision Z or higher. 1838-065 Issued 3-19 26, 30 and 31-Bit Wiegand Compatible Date Installed: Installer/Company Name: Circuit Board...
  • Page 2 Note: Connect to the Elevator Control board (See Section 1.5). activates Relay 1 for 13 Common. Board (2348-010). See Elevator Control programmed strike time 14 +12 VDC Power. Board Manual 2348-065 for more info. Quick Guide - 1 1838-065 Issued 3-19 Version D...
  • Page 3 3.2.11 * 95 8-3000 Memory 2-Card w/Anti-Pass Back (Only needed when New 1838 system is used with OLDER 1838 systems) Live Transactions Viewing on a PC - ON or OFF 3.2.12 * 19 Display DKS Data over IP Phone Number or System ID Number 6.1.7...
  • Page 4 Note: DoorKing cannot replace this specific lock or keys if lost. DoorKing, Inc. reserves the right to make changes in the products described in this manual without notice and without obligation of DoorKing, Inc. to notify any persons of any such revisions or changes. Additionally, DoorKing, Inc. makes no representations or warranties with respect to this manual. This manual is copyrighted, all rights reserved.

  • Page 5: Table Of Contents

    Tracker Expansion Boards (HARDWired) 2.3.3 Tracker Expansion Boards using 900 MHz Wireless Communication 2.3.4 1838 Wiring to ONE 1838-120 or 1838-121 Remote Call Station 2.3.5 1838 Wiring to TWO 1838-120 or 1838-121 Remote Call Stations 2.3.6 1838 Wiring to a 1504-120 or 1504-121 Intercom Station 2.4 PC (Data) and Phone (Voice) Connection Options...
  • Page 6 TABLE OF CONTENTS 3.3 General Programming using the 1838 Keypad 3.3.1 Relay Strike Time 3.3.2 Talk Time 3.3.3 Tone Open Numbers 3.3.4 Switch Input Relay(s) Activation 3.3.5 Touch-Tone / Rotary-Dial 3.3.6 Rotary-Dial 9 Relay(s) Activation 3.5 Programming Phone Numbers 3.5.1 Programming the Directory Code Length 3.5.2...
  • Page 7 Notice: DoorKing does not provide a power transformer on units sold outside of the United States. Use only transformers that are listed by a recognized testing laboratory to power the telephone entry system. An Inherently Protected Transformer must be used to power this device.
  • Page 8 Instruct the end user to read and follow these instructions. Instruct the end user to never let children play with or operate any access control device. This Owner’s Manual is the property of the end user and must be left with them when installation is complete. 1838-065 Issued 3-19 Version D...

  • Page 9: Section 1 - Installation

    Mount on a surface, indoors or outdoors. DO NOT make any new holes in the enclosure to feed wires through. Keep ALL the access controller’s wires away from any existing high voltage power wires a minimum of 6” to help prevent any noise and hum pickup in the 1838’s phone line if used.
  • Page 10 (not supplied). u r e l o s E n c - O u o c k u i t Note: Enclosure door not shown in illustration to better clarify mounting holes. 1838-065 Issued 3-19 Version D...

  • Page 11: Mounting Dimensions

    (6) feet away from the gate and 1.5” gate operator, or in such a way that a person 2” 3.75” 6” 8.25” cannot operate the entry system and touch the 10.5” gate or gate operator at the same time. Bottom View 1838-065 Issued 3-19 Version D...

  • Page 12: Memory Chip Replacement

    The 1838 access controller is shipped with the memory chip already installed in the unit. However, if you need to replace the memory chip in the NEW 1838 access controller or replace the memory chips in an OLDER 1838, follow the instructions below.

  • Page 13: Postal Lock Installation

    At some locations, such as gated communities, it will be necessary to provide access to the mail carrier so that they can deliver the mail. Mail carrier access will be provided by the installation of an Arrow Postal Lock into a DoorKing Postal Lock Box sold separately (P/N 1402-080).

  • Page 14: Ul 294 Compliant Tamper Switch

    If the tamper switch is NOT connected to activate an alarm or alarm signal, this will void UL 294 certification. White White Possible Security Connections Existing Building Alarm System 1838-065 Issued 3-19 Version D...

  • Page 15: Section 2 - Wiring

    SECTION 2 - WIRING Prior to installing wiring to the 1838, we suggest that you become familiar with the instructions, illustrations, and wiring guidelines in this manual. This will help insure that you installation is performed in an efficient and professional manner.
  • Page 16 The use of surge suppressors can significantly reduce the chance of component failure because of static charges or surges. DoorKing recommends Installing a Phone Line surge suppressor (DoorKing P/N 1877-010 or equivalent) and a Low Voltage surge suppressor (DoorKing P/N 1878-010 or equivalent) to help protect the entry system from power surges.

  • Page 17: Terminal Descriptions

    Wiegand input (Card Reader) Note: Connect to the Elevator Control board (See Section 1.5). activates Relay 1 for 13 Common. Board (2348-010). See Elevator Control programmed strike time 14 +12 VDC Power. Board Manual 2348-065 for more info. 1838-065 Issued 3-19 Version D...

  • Page 18: Access Controller Ciricuit Board Wiring

    16AC 16AC BOTH transformers MUST be installed Listed Transformer. Run 18 AWG wire up to for the 1838 to operate. DO NOT use 100 Ft. Run 16 AWG wire UL 294 ONE power transformer to power both Central Office up to 200 Ft.
  • Page 19 8 Board Power Board Power boards are wired, Main Door/Gate UL listed UL listed 12 boards MAX. #33 & #34 #33 & #34 IMPORTANT NOTE: ONLY use circuit board 2358-010 Rev L or higher. 1838-065 Issued 3-19 Version D...
  • Page 20 One tracker expansion board is required for EACH remote entry point. Communicate wirelessly between the tracker expansion boards and the 1838 controller without having to run wiring from each remote access point to the 1838 controller. The model 1470 wireless tracker expansion board kit and the model 2333 wireless baseboard kit (each sold separately) plugged onto to circuit boards for wireless communication.
  • Page 21 Red to Aux #14 Remote Call Station with HID card reader. P/N 1838-123. Wiegand Black to Aux #13 Black Remote Call Station with DK Prox card reader. P/N 1838-124. White to Aux #12 White Green to Aux #11 Green to Main Term #12...
  • Page 22 White Remote Call Station with DK Prox card reader. P/N 1838-124. Microphone Green Speaker 1998-010 Note: When connecting two remote call stations to the 1838, a microphone combiner is needed (sold separately, P/N 1494-010). Orange LEDs Gray Remote Call Station 100 feet Maximum Between a 16.5...
  • Page 23 BOTH transformers MUST be installed Listed Transformer. “PHONE” Ring Run 18 AWG wire up to for the 1838 to operate. DO NOT use 100 Ft. Run 16 AWG wire “PHONE” Tip ONE power transformer to power both up to 200 Ft.

  • Page 24: Pc (Data) And Phone (Voice) Connection Options

    2.4 PC (Data) and Phone (Voice) Connection Options There are THREE ways to connect to the 1838 for data transfer (programming) and Optional voice ONLY if using a DoorKing Call Station. The method that you choose is dependent on the type of connection available at the 1838.
  • Page 25 Your PC connected to the internet, wired or wireless. 2.4.2b DoorKing VoIP Internet Connection - Data Transfer/Optional Voice Requires a DKS TCP/IP Converter Kit P/N 1830-186 and VoIP Adapter Kit P/N 1815-568. Works with DoorKing’s Data over IP through the internet. 325 ft Max.
  • Page 26 2.4.3a DoorKing IM Server Modem Connection - Data Transfer/Optional Voice NO additional hardware required. Works with DoorKing’s IM Server modem over the internet. DoorKing IM Server modem service is available for one Note: You are low monthly fee without any long term contracts.

  • Page 27: Direct Connection To Pc Options - Data Transfer Only

    2.5 Direct Connection to PC Options - Data Transfer ONLY 2.5.1 RS-232 Direct Connection to PC - Data Transfer ONLY Requires DoorKing RS-232 9-pin cable P/N 1818-040 and RS-232 to Wire Board Board DB-9 DB-25 USB Adapter P/N 1815-037 to connect to a PC.
  • Page 28 When Tracker Expansion boards or other wiegand devices are used with the 1838, be sure that R 0 is programmed to respond to the tone open number (typically 9), the postal switch input, and the rotary dial 9 function.
  • Page 29 This programming step sets the 1838 MASTER CODE. The master code is the four-digit number REQUIRED to gain access to the 1838 memory. You need to know the master code prior to programming the 1838 with the PC, or to perform ANY of the programming functions on the following pages.
  • Page 30 The OPTIONAL LCD display will read: KEY IN DIAL? 0=N 1=Y 2. Enter for YES (the switch input will dial a phone number) or for NO (the switch input will activate the relay), then press (beep). 3. Press together to end this programming sequence (beeeeeep). 1838-065 Issued 3-19 Version D...
  • Page 31 3.2.9 Single or Multiple 1838s using ONE Phone Line This program sequence sets the 1838 to operate as a single unit on ONE phone line, or to share the phone line with other units. If multiple units are sharing the same phone line, then each one must be set as a "multiple system" and each must have a unique master code.
  • Page 32 (beeeeeep). STOP!! If the 1838 is to be programmed from a PC, NO other programming is required at the 1838 itself. Refer to the Remote Account Manager for Windows Software help screens for additional programming information. Continue with the remaining sections in this chapter if the 1838 will be programmed by any other method.
  • Page 33 3.2.11 8-3000 Memory * 95 2-Card w/Anti-Pass Back (Only needed when New 1838 system is used with OLDER 1838 systems) Live Transactions Viewing on a PC - ON or OFF 3.2.12 * 19 Display DKS Data over IP Phone Number or System ID Number 6.1.7...

  • Page 34: General Programming Using The 1838 Keypad

    3. If Expansion boards are going to be used with this 1838, set Relay 2 strike time to 00 for Expansion boards 1-8. If more than 8 Expansion boards are being used, set Relay 1 strike time to 00 (for Expansion boards 9-16) and then set Relay 0 strike time for the desired time in seconds.

  • Page 35: Tone Open Numbers

    3.3.5 Touch-Tone / Rotary-Dial This programming is only used when a DKS Remote Call Station is connected to the 1838. It will set the 1838 to dial out in either a touch-tone or rotary format. Generally, this will be set for touch-tone.

  • Page 36: Rotary Dial-9 Relay(S) Activation

    This programming sequence sets which relay(s) will activate when the 1838 receives a rotary-dial 9 open command from a residents rotary telephone. The 1838 can be programmed so that only one relay will activate, or any combination of relays will activate.

  • Page 37: Programming Phone Numbers

    3.5.1. Factory default directory code length is 3 (000, 001, 002). Note: If the 1838 is being used in an area that requires 10-digit phone number dialing, proceed to 3.5.3 and 3.5.4 to program the area code, phone number and directory code.

  • Page 38: Programming Area Codes

    2217, you would enter this number as 2217###, then press (beep). 5. Repeat steps 2, 3, and 4 to enter additional long distance phone numbers. 6. Press together to end this programming sequence (beeeeeep). 1838-065 Issued 3-19 Version D...

  • Page 39: Deleting Individual Phone Numbers

    3.5.10 PBX Line Access Code Programming If the 1838 is connected to a PBX telephone system rather than a dedicated C.O. line, you may need to set the unit to dial a line access code prior to dialing the resident phone number. Typically, the line access code is “9”, but check with the PBX system administrator to be sure.

  • Page 40: Programming 5-Digit Pin Device Codes

    (that was programmed in section 3.5.2). Up to 25 device codes can be entered under a single directory code, up to a maximum of 8,000 total device codes for the 1838. The maximum number that can be programmed in is 65405. You cannot duplicate device codes.

  • Page 41: Programming Four-Digit Entry Codes

    DO NOT confuse a FOUR-digit ENTRY code with a FIVE-digit PIN (Personal Identification Number) device code that is entered on a remote wiegand keypad (see previous page). Four-digit entry codes can ONLY activate relays 0, 1 or 2 on the 1838 circuit board.

  • Page 42: Anti-Pass Back

    However, you must set up the IN and OUT relay programming table in the Remote Account Manager software. Anti-Pass Back tables cannot be set from the 1838 keypad. Refer to “Remote account manager for windows” manual 1835-066. 3.8.1 Programming the Anti-Pass Back Mode Anti-Pass Back (APB) can be set to operate in one of three different modes.

  • Page 43: Section 4 - Adjustments

    SECTION 4 - ADJUSTMENTS RS 232 RS-232 Terminal (see sections 2.4 & 2.5) OPTIONAL LCD Display Connector ELEVATOR Elevator Control LCD Display Sold separately, P/N 1838-220 Terminal (see section 3.1.2) (see section 2.1.5 Expansion boards Microphone Volume and elevator (see section 4.4) control and 2.2)

  • Page 44: Relay 2 Jumper

    4.4 Speaker Volume, Microphone and Feedback Speaker, microphone and feedback ONLY need to be adjusted when a DKS Remote Call Station is connected to the 1838. Speaker volume, microphone volume and feedback all interact with each other to affect the audio performance.

  • Page 45: Section 5 - Operating Instructions

    Four-digit entry codes provide a means for a person to gain access by using a four-digit code entered on a remote keypad connected to the 1838 ONLY. The four-digit code will activate either relay 0, relay 1, relay 2 a combination of relays depending on the boundaries that have been programmed in 3.7.3.

  • Page 46: System Administrator

    5.2.3 Relay Check The 1838 can be called and a check can be made to determine if any of the relays are in a “HOLD open” mode. This check can be useful if your gate (or door) is held open and you suspect that one of the 1838 relays may be the cause.

  • Page 47: Section 6 - Maintenance

    6.1 Troubleshooting If problems should develop with your 1838, refer to the trouble-shooting guide on the following pages to try and correct any problems. Our experience has shown that a majority of reported problems are actually programming related and can be corrected on site.
  • Page 48 System emits 3 • The small chip in the PC board socket is for an older access control system and can not be short beeps when used in the access control system. (1.3). powered up. 1838-065 Issued 3-19 Version D...
  • Page 49 6.1.2 Wiegand Test - Optional LCD Display Must be Installed This programming sequence will allow you to view the wiegand data on the OPTIONAL LCD display (P/N 1838-220) as it is received by the control board. This will allow you to verify that the 26, 30 and 31-bit wiegand device is functioning properly.
  • Page 50 6.1.5 Automatic Hang-up Options - Optional LCD Display Must be Installed This sequence will allow you to program different methods by which the 1838 will hang-up if a resident denies a guest access by hanging up their telephone rather than pressing the “#” key to terminate the call.
  • Page 51 (beep) to turn OFF, OR (beep) to turn ON. 3. Press together to end this programming sequence (beeeeeep). Note: You can test the 1838 connection to DKS Data over IP and analyze problems that may occur using section 6.1.8. 1838-065 Issued 3-19 Version D...

  • Page 52: Accessories

    Tracker Expansion Board Expansion boards (P/N 2358-010) allow the 1838 to operate up to 48 individual doors or gates, provides door ajar and forced entry alarms, and can activate local and building alarm systems. Also allows DoorKing gate operators to report gate operator data and activity to the 1838.

  • Page 53: 1838 Wiring Schematic

    Red Wire Red Wire LED on Enclosure RELAY-0 Door RELAY-2 RELAY-1 Keypad Keypad 1 2 3 4 5 6 7 8 9 10 11 12 13 14 CONTRAST OPTIONAL LCD display Sold Separately P/N 1838-220 1838-065 Issued 3-19 Version D...

  • Page 54: Programming Information Tables

    Complete the information in the tables on the following pages to maintain a record of the information that has been programmed into the 1838 if the system IS NOT being programmed from a PC. If PC programming is being utilized, there is no reason to maintain these log sheets since the PC will maintain a complete record of the information that has been programmed.
  • Page 55 7.1.2 255 Area Codes - Page 1 Area Code Pointers - System Set to 255 Area Codes (section 3.5.3) Pointer Area Code Pointer Area Code Pointer Area Code Pointer Area Code Pointer Area Code 1838-065 Issued 3-19 Version D...
  • Page 56 7.1.2 255 Area Codes - Page 2 Area Code Pointers - System Set to 255 Area Codes (section 3.5.3) Pointer Area Code Pointer Area Code Pointer Area Code Pointer Area Code Pointer Area Code 1838-065 Issued 3-19 Version D...

  • Page 57: Resident Information

    7.2 Resident Information Make additional copies of this table as needed. ELEVATOR USE Name PHONE NUMBER DIRECTORY CODE ENTRY CODE DEVICE CODE SEC LEVEL 1838-065 Issued 3-19 Version D...
  • Page 58 RESIDENT INSTRUCTIONS Your building / community has been equipped with a DoorKing Access Control System that will provide communication for your guest from the lobby door / gated entrance to your home. If you have any questions regarding the use or operation of this...
  • Page 59 1838-065 Issued 3-19 Version D...
  • Page 60 Installation/Owner’s Manual 1838 PC Programmable 1838 PC Programmable 1838 PC Programmable Multi-Door Access Controller 1838-065 Issued 3-19 26, 30 and 31-Bit Wiegand Compatible Download REMOTE ACCOUNT MANAGER Software FREE at: http://www.doorking.com/telephone/software www.doorking.com Version D DoorKing, Inc. 120 S. Glasgow Avenue...

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