Dell EMC Precision 5750 Service Manual
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Dell EMC Precision 5750 Service Manual

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Dell Precision 5750
Service Manual
Regulatory Model: P92F
Regulatory Type: P92F001
May 2020
Rev. A00

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Summary of Contents for Dell EMC Precision 5750

  • Page 1 Dell Precision 5750 Service Manual Regulatory Model: P92F Regulatory Type: P92F001 May 2020 Rev. A00...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................5 Safety instructions................................5 Working inside your computer............................5 After working inside your computer..........................7 2 Technology and components......................8 USB features..................................8 USB Type-C................................... 9 HDMI 1.4a....................................11 Power On and LED behavior with Fingerprint reader..................... 12 3 Disassembly and reassembly......................
  • Page 4 Display assembly..................................39 Removing the display assembly........................... 39 Installing the display assembly............................41 System board..................................44 Removing the system board............................44 Installing the system board............................47 Antenna....................................50 Removing the antennas..............................50 Installing the antennas..............................51 Palm-rest and keyboard assembly............................ 53 Removing the palm-rest and keyboard assembly......................53 Installing the palm-rest and keyboard assembly......................

  • Page 5: Working On Your Computer

    Working on your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. NOTE: Before working inside your computer, read the safety information that is shipped with your computer.
  • Page 6 4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer. CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 5. Remove any media card and optical disc from your computer, if applicable. Electrostatic discharge—ESD protection ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards.

  • Page 7: After Working Inside Your Computer

    • Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a rack within a data center;...

  • Page 8: Technology And Components

    Technology and components This chapter details the technology and components available in the system. USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers. Table 1.

  • Page 9: Usb Type-C

    With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320 Mbps (40 MB/s) —...
  • Page 10 Alternate Mode USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use. USB Type-C ports can support a variety of different protocols using “alternate modes,”...

  • Page 11: Hdmi 1.4A

    3. DisplayPort 1.4 – compatible with existing DisplayPort monitors, devices and cables 4. USB Power Delivery - Up to 130W on supported computers Key Features of Thunderbolt 3 over USB Type-C 1. Thunderbolt, USB, DisplayPort and power on USB Type-C on a single cable (features vary between different products) 2.

  • Page 12: Power On And Led Behavior With Fingerprint Reader

    • HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality. Power On and LED behavior with Fingerprint reader Power On and LED behavior with Fingerprint reader • Pressing the power button for a duration between 50 msec to 2 sec turns on the device. •...
  • Page 13 ○ If the computer is connected to an electrical outlet, the battery light operates as follows: 1. Solid white -the battery is charging. When the charge is complete the LED turns off. ○ If the computer is running on a battery, the battery light operates as follows: 1.

  • Page 14: Disassembly And Reassembly

    Disassembly and reassembly Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Disassembly and reassembly...
  • Page 15 Steps 1. Remove the eight screws (M2.5x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Using a plastic scribe, pry the base cover from the palm-rest and keyboard assembly. CAUTION: Do not pull on or pry the base cover at the side where the hinges are located; doing so may damage the base cover.

  • Page 16: Installing The Base Cover

    NOTE: The pins at the bottom of the base cover for grounding the audio board is fragile. Place the base cover on a clean surface to avoid damage to the pins. NOTE: The following steps are applicable only if you want to further remove any other component from your computer.

  • Page 17: Battery

    Steps 1. Connect the battery cable to the system board, if applicable. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place. 3. Replace the eight screws (M2.5x4) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1.

  • Page 18: Installing The Battery

    Steps 1. Disconnect the battery cable from the system board, if it was not disconnected earlier. 2. Remove the seven screws (M2x4) that secure the solid-state drive thermal bracket and the battery to the palm-rest and keyboard assembly. NOTE: The two screws (M2x4) that secure the top of the battery also secure the solid-state drive thermal brackets to the system board.

  • Page 19: Memory Modules

    Steps 1. Align the screw hole on each solid-state drive thermal bracket with the respective screw hole on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the solid-state thermal brackets and the palm-rest and keyboard assembly.

  • Page 20: Installing The Memory Modules

    Steps 1. Lift the flap that covers the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops 3. Slide and remove the memory module from the memory-module slot. NOTE: Repeat step 1 and step 2 if there is another memory module to remove.
  • Page 21 Steps 1. Lift the flap that covers the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly at an angle, into the memory-module slot. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 22: Solid-State Drive In Ssd1 Slot

    Solid-state drive in SSD1 slot Removing the M.2 2230 solid-state drive from the SSD1 slot Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in the SSD1 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in the SSD1 slot.

  • Page 23: Removing The M.2 2280 Solid-State Drive From The Ssd1 Slot

    About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in SSD1 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in the SSD1 slot. NOTE: Install the solid-state drive mounting bracket, if it is not installed.

  • Page 24: Installing The M.2 2280 Solid-State Drive In The Ssd1 Slot

    About this task NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in the SSD1 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in the SSD1 slot.

  • Page 25: Solid-State Drive In Ssd2 Slot

    Steps 1. Align the notch on the solid-state drive with the tab on the SSD1 slot. 2. Slide the solid-state drive into the SSD1 slot. 3. Using the guide post, place the solid-state drive thermal bracket over the solid-state drive. 4.

  • Page 26: Installing The M.2 2230 Solid-State Drive In The Ssd2 Slot

    The following image indicates the location of the M.2 2230 solid-state drive that is installed in the SSD2 slot and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x4) that secures the solid-state drive to the palm-rest and keyboard assembly. 2.

  • Page 27: Removing The M.2 2280 Solid-State Drive From The Ssd2 Slot

    Steps 1. Slide the solid-state drive mounting bracket into the slot on the palm-rest and keyboard assembly, if it is not installed. 2. Align the notches on the solid-state drive with the tabs in the SSD2 slot on the system board. 3.

  • Page 28: Installing The M.2 2280 Solid-State Drive In The Ssd2 Slot

    Steps 1. Remove the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board. 2. Lift the thermal plate off the system board. 3. Slide and lift the solid-state drive off the SSD2 slot. Installing the M.2 2280 solid-state drive in the SSD2 slot Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 29: Fans

    Steps 1. Align the notch on the solid-state drive with the tab on the SSD2 slot. 2. Slide the solid-state drive into the SSD2 slot. 3. Using the guide post, place the solid-state drive thermal bracket over the solid-state drive. 4.

  • Page 30: Installing The Right Fan

    Steps 1. Remove the two screws (M2x4) and the single screw (M1.6x4) that secure the right fan (FAN1) to the system board and palm-rest and keyboard assembly. 2. Disconnect the right fan cable from the system board. 3. Lift the right fan (FAN1) off the palm-rest and keyboard assembly. Installing the right fan Prerequisites About this task...

  • Page 31: Removing The Fan 2

    Steps 1. Connect the right fan (Fan 1) cable to the system board. 2. Align the screw holes on the fan 1 with the screw holes on the system board and palm-rest and keyboard assembly. 3. Replace the two screws (M2x4) and the single screw (M1.6x4) that secure the right fan (Fan 1) to the system board and palm-rest and keyboard assembly.

  • Page 32: Installing The Left Fan

    Steps 1. Remove the two screws (M2x4) and the single screw (M1.6x4) that secure the left fane (Fan 2) to the system board and palm-rest and keyboard assembly. 2. Disconnect the fan cable from the system board. 3. Lift the left fan (Fan 2) off the palm-rest and keyboard assembly. Installing the left fan Prerequisites About this task...

  • Page 33: Heat Sink

    Steps 1. Align the screw holes on the left fan (Fan 2) with the screw holes on the system board and palm-rest and keyboard assembly. 2. Replace the two screws (M2x4) and the single screw (M1.6x4) that secure the left fan (Fan 2) to the system board and palm-rest and keyboard assembly.

  • Page 34: Installing The Heat Sink (For Computers Shipped With Integrated Graphics Card)

    Steps 1. In reverse sequential order (as indicated by the numbers on the heat sink), remove the four screws (M2x6.5) that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with integrated graphics card) Prerequisites CAUTION:...

  • Page 35: Removing The Heat Sink

    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated by the numbers on the heat sink), replace the four screws (M2x6.5) that secure the heat sink to the system board.

  • Page 36: Installing The Heat Sink

    Steps 1. In reverse sequential order (as indicated by the numbers on the heat sink), remove the screws that secure the heat sink to the system board. • Heat sink for system boards with integrated graphics card: four screws (M2.5x6) •...

  • Page 37: I/O Board

    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated by the numbers on the heat sink), replace the screws that secure the heat sink to the system board. •...

  • Page 38: Installing The I/O Board

    Steps 1. Disconnect the I/O-board cable from the system board and the I/O board. 2. Lift the I/O-board cable off the system board. 3. Remove the three screws (M2x4) that secures the I/O board to the palm-rest and keyboard assembly. 4.

  • Page 39: Display Assembly

    Steps 1. Align the screw hole on the I/O board with the screw hole on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. 3. Connect the I/O-board cable to the connectors on the system board and the I/O board. Next steps 1.
  • Page 40 Disassembly and reassembly...

  • Page 41: Installing The Display Assembly

    Steps 1. Remove the two screws (M2x4) that secure the display-cable bracket to the system board. 2. Lift the display-assembly cable bracket off the system board. 3. Push the camera connector and the display connector away from the system board to disconnect them from the system board. 4.
  • Page 42 Disassembly and reassembly...
  • Page 43 Steps 1. Slide the palm-rest and keyboard assembly under the display hinges. 2. Align the screw holes on the palm-rest assembly with the screw holes on the right and the left display hinges. 3. Replace the three screws (M2.5x5) that secure the left display hinge to the system board and the palm-rest and keyboard assembly. 4.

  • Page 44: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.
  • Page 45 7. Antenna cables 8. Right antenna cable (applicable only to computers shipped with active antenna) 9. Right fan cable 10. Display cable The following images indicate the location of the system board and provide a visual representation of the removal procedure. Disassembly and reassembly...
  • Page 46 Steps 1. Remove the two screws (M2x4) that secure the display-assembly cable bracket to the system board. 2. Lift the display-assembly cable bracket off the system board. 3. Disconnect the camera cable and the display cable from the system board. 4.

  • Page 47: Installing The System Board

    Installing the system board Prerequisites NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.
  • Page 48 Disassembly and reassembly...
  • Page 49 Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x4) that secure the system board to the palm-rest and keyboard assembly. 3. Connect the woofer cable to the system board and close the latch to secure the woofer cable to the system board. 4.

  • Page 50: Antenna

    Next steps 1. Install the display assembly. 2. Install the board. 3. Install the right fan. 4. Install the left fan. 5. Install the heat sink. 6. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in the SSD2 slot. 7.

  • Page 51: Installing The Antennas

    Steps 1. Remove the four screws (M2x2) that secure the right antenna to the palm-rest and keyboard assembly. 2. Remove the four screws (M2x2) that secure the left antenna to the palm-rest and keyboard assembly. 3. Note the routing of the antenna cables along the routing guides on the palm-rest and keyboard assembly. 4.
  • Page 52 Steps 1. Place the antennas into the slots on the palm-rest and keyboard assembly. 2. Route the antenna cable through the routing guides on the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the antenna cable to the palm-rest and keyboard assembly. 4.

  • Page 53: Palm-Rest And Keyboard Assembly

    8. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD1 slot. 9. Install the memory modules. 10. Install the battery. 11. Install the base cover. 12. Follow the procedure in After working inside your computer.

  • Page 54: Installing The Palm-Rest And Keyboard Assembly

    After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites About this task The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the installation procedure. Disassembly and reassembly...
  • Page 55 Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. Install the antenna. 2. Install the system board. 3. Install the display assembly. 4. Install the board. 5. Install the 6. Install the 7. Install the heat sink.

  • Page 56: Troubleshooting

    Troubleshooting SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups.

  • Page 57: System Board Built-In Self-Test (M-Bist)

    Table 4. LED codes(continued) Diagnostic light codes Problem description Memory or RAM (Random-Access Memory) failure Invalid memory installed System board or chipset error Display failure - SBIOS message Display failure - EC detection of power rail failure Coin-cell battery failure PCI, video card/chip failure Recovery image found but invalid Power-rail failure...

  • Page 58: Flashing The Bios

    Flashing the BIOS About this task You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: WARNING: BitLocker should be disabled before updating the BIOS or the BitLocker recovery key will be needed after the update.

  • Page 59: Flea Power Release

    Steps 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been disconnected from the system board.

  • Page 60: Getting Help

    Getting help Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

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