Dell EMC Inspiron 3671 Service Manual
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Dell EMC Inspiron 3671 Service Manual

Dell EMC Inspiron 3671 Service Manual

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Inspiron 3671
Service Manual
Regulatory Model: D19M
Regulatory Type: D19M005

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Summary of Contents for Dell EMC Inspiron 3671

  • Page 1 Inspiron 3671 Service Manual Regulatory Model: D19M Regulatory Type: D19M005...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents 1 Working inside your computer......................7 Safety instructions.................................7 Before working inside your computer..........................7 Before you begin ................................7 Electrostatic discharge—ESD protection.......................... 8 ESD field service kit ................................8 Transporting sensitive components............................ 9 After working inside your computer............................9 2 Recommended tools........................10 3 Screw list...........................
  • Page 4 13 Replacing the solid-state drive/Intel Optane................23 Procedure..................................... 23 Post-requisites..................................23 14 Removing the coin-cell battery....................24 Procedure..................................... 24 Prerequisites..................................24 15 Replacing the coin-cell battery....................25 Procedure..................................... 25 Post-requisites..................................25 16 Removing the wireless card....................... 26 Procedure..................................... 26 Prerequisites..................................27 17 Replacing the wireless card......................28 Procedure.....................................
  • Page 5 25 Replacing the optical drive......................39 Procedure..................................... 39 Post-requisites..................................39 26 Removing the graphics card...................... 40 Prerequisites..................................40 Procedure..................................... 40 27 Replacing the graphics card....................... 41 Procedure....................................41 Post-requisites..................................41 28 Removing the processor fan and heat-sink assembly..............42 Prerequisites..................................42 Procedure..................................... 42 29 Replacing the processor fan and heat-sink assembly..............44 Procedure.....................................
  • Page 6 Navigation keys..................................58 Boot Sequence..................................58 System setup options................................. 59 Clearing Forgotten Passwords............................67 Prerequisites...................................67 Procedure..................................67 Post-requisites................................67 Clearing CMOS Settings..............................67 Prerequisites...................................68 Procedure..................................68 Post-requisites................................68 37 Troubleshooting........................69 Enhanced Pre-Boot System Assessment (ePSA) diagnostics..................69 Running the ePSA diagnostics.............................69 Diagnostics................................... 69 Recovering the operating system.............................

  • Page 7: Working Inside Your Computer

    Working inside your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. NOTE: Before working inside your computer, read the safety information that shipped with your computer.

  • Page 8: Electrostatic Discharge-Esd Protection

    Electrostatic discharge—ESD protection ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent problems or a shortened product life span.

  • Page 9: Transporting Sensitive Components

    being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any hardware components •...

  • Page 10: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #1 • Flat-head screwdriver • Plastic scribe Recommended tools...

  • Page 11: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
  • Page 12 Component Secured to Screw type Quantity Screw image System board Chassis #6-32x4.8, standoff Screw list...

  • Page 13: Inside View Of Your Computer

    Inside view of your computer Figure 1. Inside view of your computer 1. processor fan and heat-sink assembly 2. solid-state drive/Intel Optane memory 3. graphics card 4. power-supply unit 5. wireless card 6. 3.5-inch hard drive 7. 2.5-inch hard drive 8.

  • Page 14: System-Board Components

    System-board components 1. memory-module slots (2) 2. SATA 2 cable connector (SATA 2) 3. SATA 1 cable connector (SATA 1) 4. coin-cell battery 5. hard-drive power cable connector (SATA PWR) 6. SATA 3 cable connector (SATA 3) 7. SATA 0 cable connector (SATA 0) 8.

  • Page 15: Removing The Computer Cover

    Removing the computer cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 16: Replacing The Computer Cover

    Replacing the computer cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 17: Removing The Front Bezel

    Removing the front bezel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 18: Prerequisites

    Prerequisites Remove the computer cover. Removing the front bezel...

  • Page 19: Replacing The Front Bezel

    Replacing the front bezel NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 20: Removing The Memory Module

    Removing the memory module NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 21: Replacing The Memory Module

    Replacing the memory module NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 22: Removing The Solid-State Drive/Intel Optane

    Removing the solid-state drive/Intel Optane You need to disable the Intel Optane device before removing it from your computer. For more information about disabling the Intel Optane device, see Disabling Intel Optane memory. NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

  • Page 23: Replacing The Solid-State Drive/Intel Optane

    Replacing the solid-state drive/Intel Optane Enable the Intel Optane device after you replace it. For more information about enabling the Intel Optane device, see Enabling Intel Optane memory. NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer.

  • Page 24: Removing The Coin-Cell Battery

    Removing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 25: Replacing The Coin-Cell Battery

    Replacing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 26: Removing The Wireless Card

    Removing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 27: Prerequisites

    Prerequisites Remove the computer cover. Removing the wireless card...

  • Page 28: Replacing The Wireless Card

    Replacing the wireless card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 29: Removing The Power-Supply Unit

    Removing the power-supply unit NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 30: Replacing The Power-Supply Unit

    Replacing the power-supply unit NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 31: Removing The 3.5-Inch Hard Drive

    Removing the 3.5-inch hard drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 32: Replacing The 3.5-Inch Hard Drive

    Replacing the 3.5-inch hard drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 33: Removing The 2.5-Inch Hard Drive

    Removing the 2.5-inch hard drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 34 Removing the 2.5-inch hard drive...

  • Page 35: Replacing The 2.5-Inch Hard Drive

    Replacing the 2.5-inch hard drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 36: Post-Requisites

    Post-requisites 1. Replace the front bezel. 2. Replace the computer cover. Replacing the 2.5-inch hard drive...

  • Page 37: Removing The Optical Drive

    Removing the optical drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 38: Prerequisites

    Prerequisites Remove the computer cover. Removing the optical drive...

  • Page 39: Replacing The Optical Drive

    Replacing the optical drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 40: Removing The Graphics Card

    Removing the graphics card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 41: Replacing The Graphics Card

    Replacing the graphics card NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 42: Removing The Processor Fan And Heat-Sink Assembly

    Removing the processor fan and heat-sink assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 43 Removing the processor fan and heat-sink assembly...

  • Page 44: Replacing The Processor Fan And Heat-Sink Assembly

    Replacing the processor fan and heat-sink assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 45: Post-Requisites

    Post-requisites Replace the computer cover. Replacing the processor fan and heat-sink assembly...

  • Page 46: Removing The Processor

    Removing the processor NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 47: Replacing The Processor

    Replacing the processor NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 48: Removing The Antenna Modules

    Removing the antenna modules NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 49: Replacing The Antenna Modules

    Replacing the antenna modules NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 50: Removing The System Board

    Removing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 51 9. Remove the eight screws (#6-32x6.35) that secure the system board to the chassis. 10. Remove the screw (#6-32x4.8, standoff) that secures the system board to the chassis. 11. Remove the screw (#6-32x6.35) that secures the front-I/O bracket to the chassis. 12.
  • Page 52 13. Lift the system-board and slide it toward the front-I/O slot, releasing the back-I/O ports from the back-I/O bracket. 14. Lift the system board and remove it from the chassis. Removing the system board...
  • Page 53 Removing the system board...

  • Page 54: Replacing The System Board

    Replacing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.
  • Page 55 3. Replace the eight screws (#6-32x6.35) that secure the system board to the chassis. 4. Replace the screw (#6-32x4.8, standoff) that secures the system board to the chassis. 5. Slide the front-I/O bracket into the front-I/O slot, aligning the screw hole on the front-I/O board to the screw hole on the chassis. 6.

  • Page 56: Post-Requisites

    7. Connect the power-supply unit cable (P1) to the system board (ATX CPU). 8. Connect the hard-drive power cables to the system board (SATA PWR). 9. Connect the hard-drive power cable to the system board (SATA PWR). 10. Connect the hard-drive data cable to the system board (SATA 3). 11.
  • Page 57 2. Replace the processor fan and heat-sink assembly. 3. Replace the wireless card. 4. Replace the graphics card. 5. Replace the solid-state drive/Intel Optane memory. 6. Replace the memory module. 7. Replace the front bezel. 8. Replace the computer cover. Replacing the system board...

  • Page 58: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 59: System Setup Options

    • SATA Hard Drive (if available) • Diagnostics NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen. The boot sequence screen also displays the option to access the System Setup screen. System setup options NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not appear. Table 3.
  • Page 60 General 64-Bit Technology Displays whether 64-bit technology is used. Device Information SATA-0 Displays the SATA-0 device information of the computer. SATA-1 Displays the SATA-1 device information of the computer. SATA-2 Displays the SATA-2 device information of the computer. SATA-3 Displays the SATA-3 device information of the computer. M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the computer.
  • Page 61 System Configuration SATA Operation Allows you to configure the SATA drives on board. All drives are enabled by default. The options are: • Disabled • AHCI • RAID On (default) Drives Enable or disable various drives on board. • SATA-0 •...
  • Page 62 System Configuration Miscellaneous Devices Enable or disable the Secure Digital (SD) card reader. By default, Enable Secure Digital (SD) Card is selected. Table 5. System setup options—Video menu Video Multi-Display This option enables or disables Multi-Display. It should be enabled for Windows 7 or later.
  • Page 63 Security By default, PTT On is not selected. Absolute(R) Enable or disable the BIOS module interface of the optional Absolute Persistence Module Service from Absolute Software. • Enabled (default) • Disabled • Permanently Disabled Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set. By default, Enable Admin Setup Lockout is not selected.
  • Page 64 Intel Software Guard Extensions Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size. The options are: • 32 MB • 64 MB • 128 MB Table 9. System setup options—Performance menu Performance Multi Core Support Enable or disable one core or multiple cores. The performance of some applications improves with additional cores.
  • Page 65 Power Management USB Wake Support Enable the USB devices to wake the computer from Standby mode. NOTE: This feature is only functional when the AC power adapter is connected. If the AC power adapter is removed during Standby, the system setup removes power from all the USB ports to conserve battery power.
  • Page 66 Table 13. System setup options—Wireless menu Wireless Wireless Device Enable Enable or disable internal wireless devices. • WLAN/WiGig (default) • Bluetooth (default) Table 14. System setup options—Maintenance menu Maintenance Service Tag Display the Service Tag of your computer. Asset Tag Create a computer Asset Tag.

  • Page 67: Clearing Forgotten Passwords

    SupportAssist System Resolution By default, BIOSConnect is selected. Clearing Forgotten Passwords NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer.

  • Page 68: Prerequisites

    working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Procedure 1. Locate the CMOS jumper (CMCL R2) on the system board. NOTE: For more information on the location of the jumper, see “System-board components”.

  • Page 69: Troubleshooting

    Troubleshooting Enhanced Pre-Boot System Assessment (ePSA) diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: •...

  • Page 70: Recovering The Operating System

    Number of amber LED flashes Problem description 2, 5 Corrupt BIOS. Recovery image not detected or is invalid during BIOS auto-recovery process. 2, 6 CPU configuration error or CPU failure 2, 7 RAM failure 3, 1 PCIe (e.g. GPU) card failure 3, 2 Storage/USB configuration error or failure 3, 3...

  • Page 71: Enabling Intel Optane Memory

    8. After the download is complete, navigate to the folder where you saved the BIOS update file. 9. Double-click the BIOS update file icon and follow the instructions on the screen. Enabling Intel Optane memory 1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology. 2.
  • Page 72 3. Press and hold down the power button for 15 seconds to drain the flea power. 4. Connect the power cable. 5. Turn on your computer. Troubleshooting...

  • Page 73: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 19. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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