Dell EMC OptiPlex 3090 Ultra Service Manual
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Dell EMC OptiPlex 3090 Ultra Service Manual

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OptiPlex 3090 Ultra
Service Manual
Regulatory Model: D13U
Regulatory Type: D13U003
January 2021
Rev. Draft

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Summary of Contents for Dell EMC OptiPlex 3090 Ultra

  • Page 1 OptiPlex 3090 Ultra Service Manual Regulatory Model: D13U Regulatory Type: D13U003 January 2021 Rev. Draft...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 5 Safety instructions................................5 Before working inside your device..........................5 Safety precautions................................ 6 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 Transporting sensitive components.......................... 8 After working inside your device..........................9 Chapter 2: Removing and installing components................11 Recommended tools................................11 Screw List.....................................11 Major components of your system..........................
  • Page 4 Removing the coin-cell battery..........................36 Installing the coin-cell battery..........................37 System board..................................38 Removing the system board............................. 38 Installing the system board............................39 Heat-sink....................................41 Removing the heat-sink..............................41 Installing the heat-sink............................... 42 Replacing the chassis............................... 44 Chapter 3: Software........................45 Downloading Windows drivers............................45 Chapter 4: System setup......................

  • Page 5: Chapter 1: Working On Your Computer

    Working on your computer Topics: • Safety instructions Safety instructions Prerequisites Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: ●...

  • Page 6: Safety Precautions

    3. Turn off your device. 4. Remove the device from the stand: Removing device from Fixed-height stand or Pro 1.0 Height-adjustable stand: a. Slide the release latch on the stand until you hear a click to release the stand cover. b.

  • Page 7: Electrostatic Discharge-Esd Protection

    ● After removing any system component, carefully place the removed component on an anti-static mat. ● Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted. Standby power Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are essentially powered while turned off.

  • Page 8: Esd Field Service Kit

    ESD field service kit The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static mat, wrist strap, and bonding wire. Components of an ESD field service kit The components of an ESD field service kit are: ●...

  • Page 9: After Working Inside Your Device

    After working inside your device About this task After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your computer. Steps 1. Install the device in the stand: Installing the device on Fixed-height stand or Pro 1.0 Height-adjustable stand: a.
  • Page 10 ii. Install the four screws to secure the device to the wall mount bracket. iii. Connect the keyboard, mouse, network, power, and display cable to the device. CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the device.

  • Page 11: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Recommended tools • Screw List • Major components of your system • Hard-drive assembly • Hard-drive bracket •...
  • Page 12 Table 1. Screw Size List (continued) Component Screw type Quantity Image M.2 WLAN card M2x3.5 M.2 2230 Solid-state drive or M2x3.5 EMMC) Removing and installing components...

  • Page 13: Major Components Of Your System

    Major components of your system 1. Cover Removing and installing components...

  • Page 14: Hard-Drive Assembly

    2. Memory module 3. WLAN card 4. Solid-state drive 5. System board 6. Heat-sink 7. Chassis 8. Hard-drive assembly 9. Hard-drive cover 10. System fan 11. Power button 12. Coin-cell battery NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer.

  • Page 15: Installing The Hard-Drive Assembly

    Steps 1. Remove the (M2x3) screw that secures the hard-drive assembly to the chassis. 2. Turn the hard-drive assembly to access the hard-drive cable. 3. Open the latch and disconnect the hard-drive cable from the connector on the system board. 4.
  • Page 16 About this task The figure indicates the location of the hard-drive assembly module and provides a visual representation of the installation procedure. Steps 1. Place the hard-drive assembly on the cover. 2. Route the hard-drive cable through the routing guide on the chassis. 3.

  • Page 17: Hard-Drive Bracket

    Hard-drive bracket Removing the hard-drive bracket Prerequisites 1. Follow the procedure in before working inside your device. 2. Remove the hard-drive assembly. About this task Steps Pull the rubber tab on the protective sleeve and lift the hard-drive module out from the hard-drive bracket. Installing the hard-drive bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 18: Hard Drive

    About this task Steps 1. Align and place the hard drive on the bracket. 2. Gently push the hard-drive into the bracket. Next steps 1. Install the hard-drive assembly. 2. Follow the procedure in after working on your device. Hard drive Removing the hard drive Prerequisites 1.

  • Page 19: Installing The Hard Drive

    Steps 1. Disconnect the hard-drive cable from the connector on the hard drive. 2. Release the protective sleeve from the hard-drive. 3. Gently pull the hard-drive out of the protective sleeve. Installing the hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the hard-drive module and provides a visual representation of the installation procedure.
  • Page 20 Steps 1. Insert the hard drive into the protective sleeve. NOTE: Ensure to match the mark on the protective sleeve with the hard drive PIN and connector location. 2. Pull the protective sleeves along the hard-drive edges. 3. Connect the hard-drive cable to the connector on the hard drive. Next steps 1.

  • Page 21: Cover

    Cover Removing the cover Prerequisites 1. Follow the procedure in before working inside your device. About this task The figure indicates the location of the cover and provides a visual representation of the removal procedure. Steps Slide and lift the cover to release it from the chassis. Removing and installing components...

  • Page 22: Installing The Cover

    Installing the cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the cover and provides a visual representation of the installation procedure. Steps 1.

  • Page 23: Memory Module

    Memory module Removing the memory module Prerequisites 1. Follow the procedure in before working inside your device. 2. Remove the cover. About this task The figure indicates the location of the memory module and provides a visual representation of the removal procedure. Steps 1.

  • Page 24: Installing The Memory Module

    Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the memory module and provides a visual representation of the installation procedure. Steps 1.

  • Page 25: Wlan Card

    Next steps 1. Install the cover. 2. Follow the procedure in after working on your device. WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in before working inside your device. 2. Remove the cover. About this task The figure indicates the location of the WLAN card and provides a visual representation of the removal procedure.

  • Page 26: Installing The Wlan Card

    3. Disconnect the WLAN antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN connector on the system board. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the WLAN card and provides a visual representation of the installation procedure.

  • Page 27: Internal Solid-State Drive

    Table 2. Antenna-cable color scheme (continued) Connectors on the wireless card Antenna-cable color Auxiliary (black triangle) Black 2. Align and place the WLAN card bracket to secure the WLAN antenna cables to the WLAN card. 3. Align the notch on the WLAN card with the WLAN connector and insert the WLAN card at an angle into the WLAN card slot. 4.

  • Page 28: Installing The Solid-State Drive

    Steps 1. Remove the (M2x3.5) screw that secures the solid-state drive module to the connector on the system board. 2. Slide the solid-state drive module out from the M.2 slot. 3. Peel the solid-state drive thermal pad from the system board. Installing the solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 29 Steps 1. Align and adhere the SSD thermal pad in the mark on the system board. NOTE: Check the adhesive direction before adhering it to the system board. 2. Align the notch on the solid-state drive module with the connector on the system board and slide the solid-state drive at an angle into the slot.

  • Page 30: Emmc Storage Module

    eMMC Storage module For computers with eMMC module in M.2 2230 SSD slot. Removing the eMMC storage module Prerequisites 1. Follow the procedure in before working inside your device. 2. Remove the cover. About this task The figure indicates the location of the eMMC storage module and provides a visual representation of the removal procedure. Steps 1.

  • Page 31: System Fan

    Steps 1. Align the notch on the eMMC storage module with the connector on the system board and slide the eMMC storage module at an angle into the slot. 2. Replace the (M2x3.5) screw to secure the eMMC storage module to the system board. Next steps 1.

  • Page 32: Installing The System Fan

    Steps 1. Release the system fan from the retention tab on the fan tray. 2. Disconnect the system fan cable from the connector on the system board. 3. Slide the system fan out from the guiding rails on the heat-sink bracket. Installing the system fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 33: Power Button

    Steps 1. Connect the system fan cable to the connector on the system board. 2. Align the tabs on the system fan with the guiding rails on the heat-sink bracket. 3. Press the system fan down into the fan tray until it clicks into place. Next steps 1.

  • Page 34: Installing The Power Button

    Steps 1. Disconnect the power-button cable from the connector on the system board. 2. Unroute the power-button cable from the routing guide. NOTE: Observe the routing of the power-button cable inside the chassis as you remove them. Route the cable properly when you replace the component to prevent the cable from being pinched or crimped.
  • Page 35 Steps 1. Place the power button into the slot on the chassis. 2. Replace the (M2x3) screw to secure the power button to the chassis. 3. Route the power button cable through the routing guides on the chassis. 4. Connect the power-button cable to the connector on the system board. Next steps 1.

  • Page 36: Coin-Cell Battery

    Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in before working inside your device. 2. Remove the cover. 3. Remove the system fan. About this task The figure indicates the location of the coin-cell battery and provides a visual representation of the removal procedure. Steps 1.

  • Page 37: Installing The Coin-Cell Battery

    NOTE: Observe the routing of the coin-cell battery cable inside the chassis as you remove them. Route the cable properly when you replace the component to prevent the cable from being pinched or crimped. 3. Release the coin-cell retention clip from the securing hook and turn the clip to the other side to access the coin-cell battery. 4.

  • Page 38: System Board

    4. Route the coin-cell battery cable through the routing guide. 5. Connect the coin-cell battery cable to the connector on the system board. Next steps 1. Install the system fan. 2. Install the cover. 3. Follow the procedure in after working on your device.

  • Page 39: Installing The System Board

    Steps 1. Disconnect the power-button cable and the coin-cell battery cable from the connectors on the system board. 2. Unroute the power-button cable and the coin-cell battery cable from the routing guides. 3. Unroute the WLAN antenna cables from the routing guides. NOTE: Observe the routing of the WLAN antenna cables inside the chassis as you remove them.
  • Page 40 Steps 1. Align the connectors on the system board with the connector slots on the chassis. NOTE: The system board is installed along with the heat-sink connected to it. 2. Gently slide the system board into the chassis. Removing and installing components...

  • Page 41: Heat-Sink

    3. Tighten the (M2x3) captive screw and replace the four (M2x3) screws to secure the system board to the chassis. 4. Route the power-button cable and the coin-cell battery cable through the routing guides. 5. Connect the power-button cable and the coin-cell battery cable to the connectors on the system board. 6.

  • Page 42: Installing The Heat-Sink

    Steps 1. In sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat-sink away from the system board. Installing the heat-sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the heat-sink and provides a visual representation of the installation procedure.
  • Page 43 Steps 1. Align the screws on the heat-sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board. Next steps 1.

  • Page 44: Replacing The Chassis

    Replacing the chassis Prerequisites 1. Follow the procedure in before working inside your device. 2. Remove the hard-drive assembly. 3. Remove the cover. 4. Remove the system fan. 5. Remove the WLAN card. 6. Remove the solid-state drive. 7. Remove the power button 8.

  • Page 45: Chapter 3: Software

    Software This chapter details the supported operating systems along with instructions on how to install the drivers. Topics: • Downloading Windows drivers Downloading Windows drivers Steps 1. Turn on the . 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your , and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your model.

  • Page 46: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 47: Navigation Keys

    Depending on your system and its installed devices, the items that are listed in this section may or may not appear. Table 3. System setup options—System information menu Overview OptiPlex 3090 Ultra BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the system.
  • Page 48 Table 3. System setup options—System information menu (continued) Overview Signed Firmware Update Displays whether the Signed Firmware Update is enabled on your system. Processor Information Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed.
  • Page 49 Table 4. System setup options—Boot Configuration menu (continued) Boot Configuration By default, the option is not enabled. Secure Boot Mode Enable or disable to change the secure boot mode options. By default, the Deployed Mode is enabled. Expert Key Management Enable Custom Mode Enable or disable custom mode.
  • Page 50 Table 6. System setup options—Storage menu (continued) Storage Enable SMART Reporting Enable or disable Self-Monitoring, Analysis, and Reporting Technology (SMART) during system startup. By default, the Enable SMART Reporting option is not enabled. Drive Information SATA-1 Type Displays the SATA type information of the system. Device Displays the SATA device information of the system.
  • Page 51 Table 9. System setup options—Power menu Power USB Wake Support Enable USB Wake Support When enabled, connecting Dell USB devices will wake the system from standby. By default, the option is enabled. AC Behaviour AC Recovery Allows to determine what happens when AC power is restored after an unexpected loss of AC power.
  • Page 52 Table 10. System setup options—Security menu (continued) Security Total Memory Encryption Enable or disable you to protect memory from physical attacks including freeze spray, probing DDR to read the cycles, and others. By default, the Total Memory Encryption option is disabled. Chassis intrusion Controls the chassis intrusion feature.
  • Page 53 Table 11. System setup options—Passwords menu (continued) Passwords Enable Non-Admin Password Changes Enable or disable to change system and hard drive password without the need for admin password. By default, the option is disabled. Admin Setup Lockout Enable Admin Setup Lockout Enables administrators control over how their users can or cannot access BIOS setup.
  • Page 54 Table 13. System setup options—System Management menu (continued) System Management Watchdog Timer Support Enable or disable the Watchdog Timer Feature. By default, the option is disabled. Wake on LAN Wake on LAN Enable or disable the system to power on by special LAN signals when it receives a wakeup signal from the WLAN.
  • Page 55 Table 15. System setup options—Pre-boot Behavior menu (continued) Pre-boot Behavior Extend BIOS POST Time Set the BIOS POST time. By default, the 0 seconds option is enabled. MAC Address Pass-Through Replaces the external NIC MAC address with the selected MAC address from the system.

  • Page 56: Updating The Bios In Windows

    Table 18. System setup options—System Logs menu System Logs BIOS Event Log Clear Bios Event Log Display BIOS events. By default, the Keep option is enabled. Updating the BIOS in Windows Prerequisites It is recommended to update your BIOS (System Setup) when you replace the system board or if an update is available. About this task NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re enabled after the BIOS...

  • Page 57: Updating Your System Bios Using A Usb Flash Drive

    Updating your system BIOS using a USB flash drive About this task If the computer cannot load into Windows but there is still a need to update the BIOS, download the BIOS file using another computer and save it to a bootable USB flash drive. NOTE: You must use a bootable USB flash drive.

  • Page 58: Assigning A System Setup Password

    NOTE: System and setup password feature is disabled. Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter the system setup, press F2 immediately after a power-on or reboot. Steps 1.

  • Page 59: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task NOTE: To conduct a BIOS and System password reset, you must call the Dell Tech Support number in your region. Steps 1. Key in your computer's service tag number into the locked BIOS/system setup screen. 2.

  • Page 60: Chapter 5: Troubleshooting

    Troubleshooting Topics: • Dell SupportAssist Pre-boot System Performance Check diagnostics • WiFi power cycle • Diagnostic LED Dell SupportAssist Pre-boot System Performance Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally.

  • Page 61: Wifi Power Cycle

    WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
  • Page 62 NOTE: For diagnostics pattern 2-amber, 8-white connects an external monitor to isolate between system board or graphics controller failure. Troubleshooting...

  • Page 63: Chapter 6: Getting Help

    Getting help Topics: • Contacting Dell Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

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