Troubleshooting - X-Rite Macbeth Lighting SpectraLight QC Operation Manual

S p e c t r a L i g h t Q C

Troubleshooting

Prior to contacting X-Rite support department for system problems, try the applicable solution(s) described below.
If the condition persists, contact us using one of the methods listed in the Service Information section.
Problem
Unit not responding
Lamp not working
Remote control not
working
Daisy chained
luminaires not working
42
Cause/Solution
Unit is in low power mode. Press a switch on the front display panel.
Switch the main power switch off for 5 seconds then switch back to the
ON position.
Unit is unplugged. Make sure the AC plug is connected.
A fuse is blown. See Appendix for fuse replacement procedure.
Contact X-Rite technical support.
Lamp burned out or not installed properly. Refer to the Maintenance
section for lamp replacement procedure.
Contact X-Rite technical support.
NOTE: For fluorescent lamps, we guarantee a minimum of at least
1250 lux. However, due to the significant variation in commercial tubes,
the lux may be significantly higher.
Battery in remote is bad. Replace the battery.
Wrong address code assigned to luminaire. Refer to System Setting in
the Configuration section to check address code.
Dipswitch settings on remote not correct. Refer to Remote Control
Operation section earlier in the manual for information on dipswitch
settings.
Contact X-Rite technical support.
Coupling cables are not connected properly. Check all cables and verify
connections.
Daisy chain setting settings are incorrect. Refer to Daisy Chain Setting
in the Configuration section to verify proper settings.
Restart the master control (first device or control box).
Contact X-Rite technical support.