Contacting Compu-Aire For Technical Assistance - Compu-aire System 2100 Series Installation And Operation Manual

2 CONTACTING COMPU-AIRE FOR TECHNICAL ASSISTANCE

Compu-Aire uses the latest in electronic and software technologies to develop some of the most
reliable and cost efficient air conditioning systems in the world. Since many of our customer
installations are sensitive to down time, we stock nearly all components for your system ready for
same day shipment. In addition, our service departments can usually diagnose and repair the
electronic components and return them to you within a few days.
Our customer support staff is available should you require assistance in diagnosing a problem or in
setting up your air conditioning system. During usual business hour, you may call at (562) 945-8971
between 8:00am and 04:30pm, Pacific Time, Monday through Friday except holidays, or you may
send a facsimile message at (562) 696-0724 anytime. Finally, you may write us at Compu-Aire, 8167
Byron Road, Whittier, CA 90606.
Please do not return system components without prior authorization from Compu-Aire. Whether
repair or replacement is required for in warranty or out of warranty parts, Compu-Aire must know
what is being returned to keep proper records of returned parts. Call Compu-Aire's service center
for a returned merchandise authorization number (RMA) and clearly mark all packages on the
outside with the number before sending
them to us.
When contacting the factory, please have information ready as to the model and size of the air
conditioner system and most important, the job number. Compu-Aire keeps a file on all equipment
sold detailing system components using this latter number. All such information can be found on
the Warranty Plate attached to each unit.
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