Contacting Compu-Aire For Technical Assistance - Compu-aire SYSTEM 2100 Installation, Operation And Maintenance Manual

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CONTACTING COMPU-AIRE FOR TECHNICAL ASSISTANCE

Compu-Aire, Inc. uses the latest in electronic and software technologies to develop some of the
most reliable and cost efficient air conditioning systems in the world. Since many of our
customer installations are sensitive to down time, we stock nearly all components for your
system ready for same day shipment. In addition, our service departments can usually
diagnose and repair the electronic components and return them to you within a few days.
Our customer support staff is available should you require assistance in diagnosing a problem
or in setting up your air conditioning system. During usual business hour, you may call at (562)
945-8971 between 8:00am and 5:00pm Pacific time, Monday through Friday except holidays, or
you may send a facsimile message at (562) 696-0724 anytime. Finally, you may write us at
Compu-Aire, Inc., 8167 Byron Road, Whittier, CA 90606.
Please do not return system components without prior authorization from Compu-Aire.
Whether repair or replacement is required for in warranty or out of warranty parts, Compu-Aire
must know what is being returned to keep proper records of returned parts. Call Compu-Aire's
service center for a returned materials authorization number (RMA) and clearly mark all
packages on the outside with the number before sending them to us.
When contacting the factory, please have information ready as to the model and size of the air
conditioner system and most important, the job number. Compu-Aire keeps a file on each
machine sold detailing system components using this latter number. All such information can
be found on the Warranty Plate attached to each machine.
Compu-Aire
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05/27/2016