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Troubleshooting guide
Problem
Burner will not light
Sudden drop in gas flow
or reduced flame height
Irregular flame pattern
or flame does not run full
length of burner
Flame yellow or orange
Flame blows out in wind
gusts
Persistent grease fire
Blowback (fire burning
inside the burner)
Inside of hood peeling
like paint.
If a service is required for your barbeque, contact your
SERVICING
Your gas barbeque should be serviced only by a competent authorised person.
For any queries or assistance call your store of purchase.
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Possible Cause
No gas flow
Obstructed gas flow
Burner not over the valve
Spider webs in the burner
Burner ports blocked
Out of gas
Burner ports blocked
Residue on burner
Spider webs in burner
Burner not over the valve
Too windy
Low on gas
Excess grease build up
Grease trapped by food
build-up around the
burner and grease
channelling system
Burner and or burner
tubes may be blocked.
Baked on grease build up
has carbonised and is
flaking.
local Barbeques Galore store
Phone 1 800 978 555
Prevention / Solution
Check cylinder contents- refill
Check burners and hose
Engage burner over the valve
Clean the burners
Clean the burner ports
Check supply / cylinder
Clean burner ports
Burn clean for 10 minutes on
HIGH
Clean burner
Engage the burner onto the
valve
Shelter or move the bbq
Replace or refill the cylinder
Clean the bbq
Turn burners OFF. Turn gas
OFF. Leave hood closed and let
the fire burn out. Once cooled,
remove and clean all parts.
Switch off and re-light. If problem
persists, remove and clean the
burners.
Clean regularly to avoid. Clean
thoroughly to resolve.
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