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Johnson Controls DVN 5000 Series Upgrade Instructions
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Johnson Controls DVN 5000 Series Upgrade Instructions

Johnson Controls DVN 5000 Series Upgrade Instructions

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Digital Vision Network
5000 Series
Server Upgrade Instructions
Version 2.9, December, 2009
24-10248-129 Revision B

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Summary of Contents for Johnson Controls DVN 5000 Series

  • Page 1 Digital Vision Network 5000 Series Server Upgrade Instructions Version 2.9, December, 2009 24-10248-129 Revision B...
  • Page 2 All Rights Reserved (805) 522-5555 www.johnsoncontrols.com No part of this document may be reproduced without the prior permission of Johnson Controls, Inc. These instructions are supplemental. Often they are supplemental to other manufacturer’s documentation. Never discard other manufacturer’s documentation. Publications from Johnson Controls, Inc.

  • Page 3: Important Notes

    Rackmount by replacing the system drive, which may be easier when upgrading DVN 5000 Rackmount units with a 5-bay RAID chassis. For more information, refer to the DVN 5000 Series System Drive Replacement Instructions (Part Number 24-10129-98). Desktop Models Only: Upgrading to software Release 2.9 on DVN 5000 Desktop ...

  • Page 4: Contact Information

    PGRADE HECKLIST This section provides a checklist to help you quickly upgrade a DVN 5000 Series server to software Release 2.9. The checklist provides only the essential steps required to upgrade the DVN 5000 server’s software. Detailed upgrade instructions are covered elsewhere in this document.
  • Page 5 DVN 5000 Rackmount servers with a RAIDCore RAID controller). See page 14 and page 25. 1. Shut down the DVN. See page 25. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 6 6. On the menu bar, select Array>Modify Cache Settings>Read + Write Back Cache. 7. Close the RAIDConsole window and exit the Maintenance screen. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 7 1. Unplug the DVN 5000 from its power source (wall socket or UPS device). 2. Remove the four screws that secure the top cover. 3. Contact Johnson Controls Technical Support for approval to cut the warranty label (see “Contact Information” on page 2).
  • Page 8 8. Installing from System Upgrade Recovery DVD Only: When prompted to boot from the DVD/CD player, press any key on your keyboard. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 9 7. Select drive D: and click Change. 8. Select the next available drive letter (E: or F:) and click OK. 9. When prompted to confirm, click Yes. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 10 23. Access the O.S. Shell. (Setup>System Maintenance>O.S. Shell – Open) 24. Type cd install and press <Enter>. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 11 3. Locate the cables previously labeled that connect to the data drives (there are two cables per drive, one data cable and one power cable). 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 12 If the contents of a container are damaged in any way, notify the carrier and your Johnson Controls representative immediately. Report any discrepancies to your Johnson Controls representative. Save the packing materials for possible return shipments.
  • Page 13 Follow the instructions in this section to determine whether your DVN 5000 Rackmount has a BCM or Intel motherboard. Johnson Controls has been shipping new DVN 5000 units with the BCM motherboard since January, 2007.  To determine whether your DVN 5000 Rackmount Series server has a BCM or Intel motherboard: 1.
  • Page 14 If you see the old Johnson Controls logo (see below) during the initial  boot sequence, your DVN 5000 server has a BCM motherboard. If you do not see the old Johnson Controls logo during the initial boot  sequence, your DVN 5000 has an Intel motherboard.
  • Page 15 To order a spare system drive, place an order via the Advanced Order Management System (AOMS) or contact your Johnson Controls Customer Success Center Representative at 1-800-ASK-JNSN (1-800-275-5676). For information on replacing the DVN’s system drive, refer to the DVN 5000 Series System Drive Replacement Instructions (Part Number 24-10129-98). EQUIRED...
  • Page 16 The DVN has either a BCM or Intel motherboard. If you do not know which one is installed on the DVN, see “Determining the Motherboard Manufacturer (Rackmount Only)” on page 11. If the DVN has a BCM motherboard, you will need the Johnson Controls USB  flash drive (included in kit) to update the RAID controller BIOS.
  • Page 17 The previous screen capture shows a DVN with a Broadcom RAIDCore RAID controller. The previous screen capture shows a DVN with a Ciprico RAIDCore RAID controller. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 18 1. Required only on DVN 5000 Rackmount Series servers that will support more than 16 channels and the DVN has 1 GB of RAM. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 19 1. Required only for DVN 5000 Rackmount Series models with a RAIDCore RAID controller (see “Determining the RAID Controller Manufacturer” on page 15). 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 20 6. If the Total Physical Memory is approximately 2000 MB, then the DVN has 2 GB of RAM. You are not required to increase the amount of RAM. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 21 7. Plug in the DVN 5000 to its power source (wall socket or UPS device). 8. Restart the DVN 5000 and verify that it successfully powers up and launches the RemoteControl software. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 22 Version 2.3 or lower, we recommend writing down the current configuration settings (network configuration, camera names, PTZ dome protocol information, etc.), so you can manually reconfigure them. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 23 2. On the Main screen, click Setup. The Setup screen appears. 3. On the Setup screen, click System. 4. Click Export next to Configuration Settings. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 24 2. During the initial boot sequence, press <CTRL-R> (for Broadcom or Ciprico RAID controllers) or <CTRL-A> (for Adaptec RAID controllers) when prompted. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 25  To delete the storage drive: 1. On the Main screen, click Setup. 2. On the Setup screen, click Storage. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 26 3. During the boot sequence, press the <F2> key on your keyboard to enter the BIOS configuration. When prompted to enter the BIOS password, enter P001 and press <Enter>. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 27 This section describes how to update the RAIDCore RAID controller BIOS on the DVN 5000 Rackmount Series server (required only if the server has a Broadcom or Ciprico RAIDCore RAID controller). 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 28 Server Upgrade Instructions If your DVN has a BCM motherboard and the RAIDCore RAID controller, you will need the following: Johnson Controls USB flash drive (included in kit) with updated RAIDCore  RAID controller BIOS If your DVN has an Intel motherboard and the RAIDCore RAID controller, you will need the following: Johnson Controls 1.44”...
  • Page 29 If the USB flash device is not listed in the first position, use the (+) and (-) keys on your keyboard’s numeric keypad to move it to the first position and press <Esc>. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 30 16. Restart the DVN by pressing the power button on the front of the unit. 17. Continue with the instructions in “Configuring the RAIDCore RAID Controller (Rackmount Series Only)” on page 30. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 31 6. Wait for the DVN to restart. 7. Continue with “Configuring the RAIDCore RAID Controller (Rackmount Series Only)” on page 30. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 32 Toggle Pause if Critical to Off.  Toggle Pause if Offline to Off.  Toggle Pause if Error to Off.  24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 33 4. To obtain an authorization code, use the code generator or contact Johnson Controls (see “Contact Information” on page 2). 5. Enter the code and click Ok. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 34 7. Access the following directory: C:\Program Files\RAIDCore\noproc 8. Double-click to run the bc_winraid.exe file. 9. If the Service dialog box appears, click Cancel. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 35 12. On the menu bar, select Array>Modify Cache Settings>Read + Write Back Cache. 13. Close the RAIDConsole window and exit the Maintenance screen. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 36 The drives in the 5-bay drive chassis are labeled 0-4. Drive number 4 is the system drive. Do not remove this drive. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 37 If you choose not to disconnect the cables from the data drives, you may lose all video saved on these drives, unless you follow the instructions in this document exactly. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 38 (wall socket or UPS device). 2. Remove the four screws that secure the top cover. 3. Contact Johnson Controls Technical Support for approval to cut the warranty label (see “Contact Information” on page 2). 4. Cut the warranty label and slide the cover off to expose the DVN’s internal components.
  • Page 39 DVN BIOS to Boot (Rackmount with Intel Motherboard)” on page 40. For Desktop units, go to “Configuring the DVN BIOS to Boot (Desktop)” on  page 43. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 40 (+) and (-) keys on your keyboard’s numeric keypad to move it to the first position. Then press <F10> to save. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 41 13. If the Files Needed dialog box appears requesting the bcraid.sys file, select Browse and continue with step 14. If the dialog box does not appear, skip to step 20. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 42 Boot Device Priority and press <Enter>. Verify that the internal DVD drive is listed as the 1st Boot Device. If it is not listed as the 1st 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 43 20 minutes (if using the internal DVD drive) until the system provides a command prompt. 9. Type exit and then press <Enter>. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 44 Video (Rackmount Series Models Only)” on page 23. 21. Continue with the instructions in “Modifying Disk Drive Letter Assigned to “D:”” on page 46. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 45 <Enter>. On the Options pop-up menu, select the DVD drive and press <Enter>. Then press <F10> to save and exit. Then continue with step 7. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 46 10. Once the system displays the BIOS screen, disconnect the USB Flash Drive or external USB DVD drive, if applicable. If you used the internal DVD 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 47 1. When the language selection screen appears, select the language and click . The default language is English. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 48 1. On the Main screen, select Setup. 2. On the Setup screen, select the Maintenance option in the System Status box. The Maintenance Authorization screen appears. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 49 3. To obtain an authorization code, use the code generator or contact Johnson Controls (see “Contact Information” on page 2). 4. Enter the code and click Ok. The System Maintenance screen appears. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 50 “Running the Install.bat File and Activating the DVN License” on page 49. 9. Select the partition that has the drive assigned with the letter “D:”. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 51  To run the Install.bat file and activate the DVN license: 1. On the DOS command window, type cd install and press <Enter>. 2. Type Install.bat and press <Enter>. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 52 12. Click Open next to O.S Shell. A DOS command window opens. 13. Type cd install and press <Enter>. 14. Type Install.bat and press <Enter>. The following text appears. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 53 26. At the Main screen, click Setup. The Setup window appears. 27. Under General Settings, click System. The Setup>System Configuration screen appears. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 54 DVN-SW-SMGR1 (one client license), DVN-SW-SMGR5 (five client license), or DVN-SW-SMGRUNL (unlimited access license). 30. Enter the license key into the Key field and click OK. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 55 44. To obtain an authorization code, use the code generator or contact Johnson Controls (see “Contact Information” on page 2). 45. Enter the code and click Ok. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.

  • Page 56: Finalizing The Installation

     To import the system configuration: 1. Insert the USB flash drive with the saved configuration settings into one of the DVN’s available USB ports. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 57 8. Click OK on the Sections Imported Successfully message. 9. Continue with the instructions in “Configuring the Network Settings” on page 56. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 58 The following steps are required only if you cannot manually modify the network settings on the network settings screen (see above). 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 59 4. Enter the code and click Ok. The System Maintenance screen appears. 5. Click Open next to O.S. Shell. A DOS window opens. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 60 11. In the This connection uses the following items box, select Internet Protocol (TCP/IP). 12. Click Properties. The Internet Protocol (TCP/IP) Properties dialog box appears. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 61 3. If you are using external storage via the DVN’s SCSI port on the back of the server, reconnect the cable to this port. 4. Restart the DVN and log on to RemoteControl. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 62 2. At the Main screen, click Setup. The Setup screen appears. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 63 Configuration screen appears. 4. Select a storage group in the left pane and click Import Disk. The Select Disk to Import screen appears. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 64 (Rackmount Series Models Only)” (see page 23). 9. Play back video footage to verify that recorded video has not been lost. Refer to the DVN 5000 Series Software User Manual (Part Number 24-10248-13) for information on playing back video footage.
  • Page 65 6. Keep the default settings and click Ok. Wait a few seconds for the system to create the new partition. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 66 8. Click Add Disk. The Browse to Disk Path screen appears. 9. Click the Browse button. Locate and select the newly created drive using the Volume Letter from step 5. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 67 To use a remote client, the client computer and the DVN 5000 server must be running the same software version. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 68 Controls (see “Contact Information” on page 2). 4. Enter the code and click Ok. The System Maintenance screen appears. 5. Click Open next to Registry Editor. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 69 If the Data column lists any version below 8.0, the DVN 5000 operating  system needs to be updated. Contact Johnson Controls for technical support assistance (see “Contact Information” on page 2). 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 70 NTEGRATION Johnson Controls provides integration between the P2000/P2000LE Security Management System (SMS) and DVN 5000 Series systems via the P2000 Digital Video Recording (DVR) Integration (AV) Option. If integrating a DVN 5000 with a P2000 SMS, refer to Table 4 to identify which software versions are compatible between the two products.
  • Page 71 For more information on the DVN SDK, refer to the DVN 5000 and DVN 3000 Series Software Development Kit (SDK) Reference Manual. 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 72 DVN 5000 Series Server Upgrade Instructions 24-10248-129 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.