Download Print this page
Johnson Controls DVN 5000 Series Replacement Instructions Manual
Johnson Controls DVN 5000 Series Replacement Instructions Manual

Johnson Controls DVN 5000 Series Replacement Instructions Manual

Digital vision network rackmount, system drive replacement
Hide thumbs Also See for DVN 5000 Series:

Advertisement

Quick Links

Digital Vision Network
5000 Rackmount Series
System Drive Replacement
Instructions
September, 2011
24-10129-101 Revision –

Advertisement

loading
Need help?

Need help?

Do you have a question about the DVN 5000 Series and is the answer not in the manual?

Questions and answers

Summary of Contents for Johnson Controls DVN 5000 Series

  • Page 1 Digital Vision Network 5000 Rackmount Series System Drive Replacement Instructions September, 2011 24-10129-101 Revision –...
  • Page 2 If this document is translated from the original English version by Johnson Controls, Inc., all reasonable endeavors will be used to ensure the accuracy of translation. Johnson Controls, Inc. shall not be liable for any translation errors contained herein or for incidental or consequential damages in connection with the furnishing or use of this translated...
  • Page 3 DVN 5000 Rackmount System Drive Replacement Kit (32 Channels) 1. One per DVN MPORTANT OTES Information in this document is for Johnson Controls Branch office use only.  The instructions provided in this document should be performed only by a qualified ...
  • Page 4 Follow the instructions in this section to determine whether the DVN 5000 has a BCM or Intel motherboard. You need to know this information to progress through the upgrade. Johnson Controls has been shipping new DVN 5000 units with the BCM motherboard since January, 2007. 24-10129-101 Rev. –...
  • Page 5 3. Once the DVN has shut down, restart it. 4. During the initial boot sequence, information about the RAID controller manufacturer appears: 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 6 The previous screen capture shows a DVN with a Broadcom RAIDCore RAID controller. The previous screen capture shows a DVN with a Ciprico RAIDCore RAID controller. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 7 If the contents of a container are damaged in any way, notify the carrier and your Johnson Controls representative immediately. Report any discrepancies to your Johnson Controls representative. Save the packing materials for possible return shipments.
  • Page 8: Contact Information

    NFORMATION When you are prompted to obtain an authorization code during the replacement process, or if you require technical support assistance, contact the Johnson Controls Product Sales Team at 1-800-ASK-JNSN (1-800-275-5676) for 24-hour assistance in the USA, Technical Support at 805-582-3117 (menu option 5) in the USA, or one of the following numbers for Europe: +49 20 12 40 04 50 ...
  • Page 9 Then press <F10>.  Press <Enter> when asked to Save to CMOS and exit (Y/N)? Y. The BIOS update selection screen appears. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 10 1. Shut down and then restart the DVN. 2. During the initial boot sequence, press <CTRL-R> to enter the RAID configuration. 3. Select Controller Options and press <Enter>. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 11 A. SATA System Disk Drive in a 5-Bay Drive Chassis (see page 35) 1. Shut down the DVN. Wait 20 seconds after shutdown for the drives to stop rotating. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 12 2. Disengage the drives in slots 0-3 from the drive chassis, but do not remove them entirely. 3. Contact Johnson Controls Technical Support for approval to cut the warranty label (see “Contact Information” on page 6). 4. If the DVN’s top cover has not been removed, remove the four screws that secure the cover.
  • Page 13 1. Shut down the DVN. Wait 20 seconds after shutdown for the drives to stop rotating. Then unplug the power cord. 2. Contact Johnson Controls Technical Support for approval to cut the warranty label (see “Contact Information” on page 6).
  • Page 14 9. Restart the DVN and log on to RemoteControl.  Import the storage drives. See page 52. 1. In RemoteControl, navigate to the Setup>Storage Configuration screen. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 15 If upgrading the DVN server software, print a copy of the DVN 5000 Software  Release Notes, which is available on the Johnson Controls USB flash drive included with the kit – you will need to update the DVN 5000 clients after replacing the DVN 5000 server’s system drive.
  • Page 16 2. On the Main screen, click Setup. 3. On the Setup screen, click System. 4. On the Setup>System Configuration screen, click Open next to Performance. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 17 1. Shut down the DVN 5000. See page 32. Then unplug the DVN 5000 from its power source (wall socket or UPS device). 2. Contact Johnson Controls Technical Support for approval to cut the warranty label (see “Contact Information” on page 6).
  • Page 18 RAIDCore RAID controller) or Optimal (if the DVN has an Adaptec RAID controller). During the boot-up process, the RAID controller information may appear and then disappear quickly. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 19 1 -- RAID5, 2.1TB, Storage, Normal, Cache: R/W, DOS=1.9TB 4. Confirm that the drive’s status is Normal or Ready. If the status of a RAID drive is Critical or Offline, contact Johnson Controls for assistance (see “Contact Information” on page 6).
  • Page 20 5. Enter a descriptive name for the configuration file, so the DVN configuration can be easily identified amongst other DVN configuration files. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 21  To delete the storage drive: 1. On the Main screen, click Setup. 2. On the Setup screen, click Storage. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 22 3. Once the DVN shuts down, insert the USB flash drive labeled DVN-BIOS into one of the DVN 5000’s available USB ports. 4. Restart the DVN. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 23 If the BIOS does not list the USB flash device in the first position, use the (+) and (-) keys on your keyboard’s numeric keypad to move it to the first position. Then press <F10>. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 24 14. Click the Login button when it becomes highlighted and verify that you can successfully log on to the DVN. 15. Restart the DVN. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 25  To determine the RAID controller manufacturer, see “Determining the RAID Controller Manufacturer” on page 3. If your DVN has a BCM motherboard, you will need the Johnson Controls  USB flash drive labeled DVN-BIOS provided in the kit. If your DVN has an Intel motherboard, you will need the Johnson Controls ...
  • Page 26 5. During the boot up process, press and hold the <Delete> key on your keyboard to enter the BIOS. 6. When prompted to enter the BIOS password, enter P001 and press <Enter>. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 27 <F10>. The USB flash drive description may vary. 10. Press <Enter> when asked to Save to CMOS and exit (Y/N)? Y. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 28 3. Insert the floppy disk into the DVN’s floppy drive, located on the front of the unit. 4. Restart the DVN. The DVN will boot from the floppy disk. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 29 DVN would automatically recover (even with one missing RAID drive) Enabling Cache on the controller  24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 30 Toggle Pause if Offline to Off.  Toggle Pause if Error to Off.  5. Press the <Esc> key to save and exit the RAID configuration. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 31 The System Maintenance screen appears. 6. Click Open next to Explorer. A Windows Explorer window opens. 7. Access the following directory: C:\Program Files\RAIDCore\noproc 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 32 10. In the left pane of the RAIDConsole window, expand the directory tree to Controller Group>Array>RAID5 or RAID0. 11. Select RAID5 or RAID0. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 33 BIOS configuration. When prompted to enter the BIOS password, enter P001 and press <Enter>. 4. On the Main tab, select Hyper-Threading Technology. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 34 If you need to open the DVN to replace the system drive, unplug the DVN 5000 from its power source (wall socket or UPS device). 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 35 Slot 1 Slot 3 Slot 0 Slot 2 Slot 4 (System Drive) Figure 3: DVN 5000 with a 5-Bay Drive Chassis 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 36 If the DVN has a 5-bay drive chassis with all 5 drives populated, follow the  instructions in “Replacing the SATA System Disk Drive (5-Bay Drive Chassis)” on page 35. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 37 Slot 4 and press the handle until it clicks and is secured. 6. Skip to “Finalizing the Installation” on page 45. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 38 4. Contact Johnson Controls Technical Support for approval to cut the warranty label (see “Contact Information” on page 6). 5. If the DVN’s top cover has not been removed, remove the four screws that secure the cover.
  • Page 39 13. Insert and secure the SATA drive with its new bracket into the same location where the IDE drive was removed. See Figure 6. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 40 17. Secure the top cover to the DVN and reconnect the DVN’s power cable to its power source if previously disconnected. 18. Skip to “Finalizing the Installation” on page 45. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 41 4. Contact Johnson Controls Technical Support for approval to cut the warranty label (see “Contact Information” on page 6). 5. If the DVN’s top cover has not been removed, remove the four screws that secure the cover.
  • Page 42 10. Connect one end of the SATA cable on the drive cage and the other end to the motherboard according to Figure 8. Power is automatically connected from the chassis. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 43 12. Secure the top cover to the DVN and reconnect the DVN’s power cable to its power source if previously disconnected. 13. Continue with the instructions in “Finalizing the Installation” on page 45. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 44  To replace the system disk drive (no RAID drive chassis): 1. Shut down the DVN 5000 if you have not done so already. See page 32. 2. Contact Johnson Controls Technical Support for approval to cut the warranty label (see “Contact Information” on page 6).
  • Page 45 RAM modules and video card into their proper connectors on the motherboard before restarting the DVN. 12. Separate the old system drive from its respective bracket. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 46 If you replaced a SATA system drive, connect the SATA cable already connected to the motherboard to the new SATA system drive. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 47: Finalizing The Installation

    2. Wait for the language selection screen to appear. Select the language and click the OK button. The default language is English. The OK button 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 48 Browse and continue with step 6. If the dialog box does not appear yet, skip the remaining steps in this section. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 49 2. At the Main screen, click Setup. The Setup window appears. 3. Under General Settings, click System. The Setup>System Configuration screen appears. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 50 As an alternative, send an e-mail to: Americas/Asia: software.manufacturing@jci.com Europe: sw.authorize@jci.com Include the code number, serial number, user name, city, and state. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 51 1. Insert the USB flash drive into one of the DVN’s available USB ports. 2. At the Main screen, click Setup. The Setup screen appears. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 52 “Exporting the DVN Configuration Settings” (see page 17). Click Ok. 6. Select all sections, including System (click Yes to the system section warning message).The Storage option is disabled. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 53 5. If you are using external storage via the DVN’s SCSI port on the back of the server, reconnect the cable to this port. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 54 1. Restart the DVN 5000 and log on to RemoteControl. 2. At the Main screen, click Setup. The Setup screen appears. 3. Click Storage under Archive Management. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 55 Rackmount instructions in “Saving Existing Video” (see page 19). 9. Play back video footage to verify that recorded video has not been lost. Refer to the DVN 5000 Series Software User Manual for information on playing back video footage. 24-10129-101 Rev. –...
  • Page 56 NTEGRATION Johnson Controls provides integration between the P2000 Security Management System (SMS) and DVN 5000 Series systems via the P2000 Digital Video Recording (DVR) Integration (AV) feature. If integrating a DVN 5000 with a P2000 SMS, refer to Table 4 to identify which software versions are compatible between the two products.
  • Page 57 For more information on the DVN SDK, refer to the DVN 5000 and DVN 3000 Series Software Development Kit (SDK) Reference Manual. 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.
  • Page 58 DVN 5000 Rackmount Series System Drive Replacement Instructions 24-10129-101 Rev. – This document contains confidential and proprietary information of Johnson Controls, Inc. © 2011 Johnson Controls, Inc.