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Johnson Controls DVN 5000 Series Replacement Instructions Manual
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Johnson Controls DVN 5000 Series Replacement Instructions Manual

Johnson Controls DVN 5000 Series Replacement Instructions Manual

Digital vision network system drive replacement instructions
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Digital Vision Network
5000 Series
System Drive Replacement
Instructions
Version 2.9, December, 2009
24-10129-98 Revision B

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Summary of Contents for Johnson Controls DVN 5000 Series

  • Page 1 Digital Vision Network 5000 Series System Drive Replacement Instructions Version 2.9, December, 2009 24-10129-98 Revision B...
  • Page 2 All Rights Reserved (805) 522-5555 www.johnsoncontrols.com No part of this document may be reproduced without the prior permission of Johnson Controls, Inc. These instructions are supplemental. Often they are supplemental to other manufacturer’s documentation. Never discard other manufacturer’s documentation. Publications from Johnson Controls, Inc.
  • Page 3 DVN’s warranty. Other upgrade options are available that enable you to upgrade the  DVN 5000 using a Johnson Controls DVD or USB flash drive. For more information, refer to the DVN 5000 Rackmount Series Server Upgrade Instructions (Part Number 24-10248-129).

  • Page 4: Upgrade Checklist

    PGRADE HECKLIST This section provides a checklist to help you quickly upgrade a DVN 5000 Series server to software Release 2.9 by replacing the system drive. The checklist provides only the essential steps required to upgrade the DVN 5000 server’s software. Detailed upgrade instructions are covered elsewhere in this document.
  • Page 5 4. In the left pane of the RAIDConsole window, expand the directory tree to Controller Group>Array>RAID5 or RAID0 (depending on your current RAID configuration). 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 6 1. Shut down the DVN. Wait 20 seconds after shutdown for the drives to stop rotating. 2. Disengage the drives in slots 0-3 from the drive chassis, but do not remove them entirely. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 7 3. If the DVN’s top cover has not been removed, remove the four screws that secure the cover. 4. Contact Johnson Controls Technical Support for approval to cut the warranty label (see “Contact Information” on page 13). 5. Cut the warranty label and slide the cover off to expose the DVN’s internal components.
  • Page 8 8. Press the hard disk drive into the slot until the drive is secure. 9. Lock the drive into place by moving the locking switch to the left. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 9 7. Replace the top cover and secure it with the four screws previously set aside. 8. Reconnect the DVN 5000 to its power source (wall socket or UPS device). 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 10 If the contents of a container are damaged in any way, notify the carrier and your Johnson Controls representative immediately. Report any discrepancies to your Johnson Controls representative. Save the packing materials for possible return shipments.
  • Page 11 Follow the instructions in this section to determine whether your DVN 5000 has a BCM or Intel motherboard. You need to know this information to progress through the upgrade. Johnson Controls has been shipping new DVN 5000 units with the BCM motherboard since January, 2007.
  • Page 12 If you see the old Johnson Controls logo (see below) during the initial  boot sequence, your DVN 5000 server has a BCM motherboard. If you do not see the old Johnson Controls logo during the initial boot  sequence, your DVN 5000 has an Intel motherboard.
  • Page 13 The DVN has either a BCM or Intel motherboard. If you do not know which one is installed on the DVN, see “Determining the Motherboard Manufacturer (Rackmount Only)” on page 9. If the DVN has a BCM motherboard, you will need the Johnson Controls USB  flash drive (included in kit) to update the RAID controller BIOS.
  • Page 14 4. During the initial boot sequence, information about the RAID controller manufacturer appears: Broadcom RAID Controller Ciprico RAID Controller Adaptec RAID Controller 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.

  • Page 15: Contact Information

    NFORMATION When you are prompted to obtain an authorization code during the replacement process, or if you require technical support assistance, contact the Johnson Controls Product Sales Team at 1-800-ASK-JNSN (1-800-275-5676) for 24-hour assistance in the USA, Technical Support at 805-582-3117 (menu option 5) in the USA, or one of the following numbers for Europe: +49 20 12 40 04 50 ...
  • Page 16 Print a copy of the DVN 5000 Release 2.9 Software Release Notes, which is  available on the Johnson Controls USB flash drive included with the kit – you will need to update the DVN 5000 clients after replacing the DVN 5000 server’s system drive.
  • Page 17 2. During the boot sequence, press <CTRL-R> (for Broadcom or Ciprico RAID controllers) or <CTRL-A> (for Adaptec RAID controllers) when prompted. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 18 1 -- RAID5, 2.1TB, Storage, Normal, Cache: R/W, DOS=1.9TB Confirm that the drive’s status is Normal or Ready. If the status of a RAID drive is Critical or Offline, contact Johnson Controls for assistance (see “Contact Information” on page 13).
  • Page 19 2. On the Main screen, click Setup. 3. On the Setup screen, click System. 4. Click Export next to Configuration Settings. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 20 Series unit you are upgrading (e.g. Rackmount or Desktop): For information on Rackmount units, see “Saving Existing Video on  Rackmount Units” on page 19. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 21 Do NOT click Yes, as this deletes existing video from the storage drives. 6. Repeat steps 1-5 for all disks within all storage groups. 7. Click to save your changes. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 22 As another option, you can export video to a DVD prior to replacing the hard drive. For more information on exporting video, refer to the DVN 5000 Series Software Installation and Configuration Manual, which can be downloaded from the following site: ftp://cardkey:cardkey2000@ftp2.johnsoncontrols.com/cardkey-out/DVN_Software/...
  • Page 23 BIOS configuration. When prompted to enter the BIOS password, enter P001 and press <Enter>. 4. On the Main tab, select Hyper-Threading Technology. 5. Change the setting to [Disabled]. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 24 If you need to open the DVN to replace the system drive, unplug the DVN 5000 from its power source (wall socket or UPS device). 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 25 Slot 1 Slot 3 Slot 0 Slot 2 Slot 4 (System Drive) Figure 2: DVN 5000 with a 5-Bay Drive Chassis 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 26 3. Continue with the instructions in “Replacing the System Disk Drive” on page 25. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 27 To disengage a drive from the drive chassis, press the drive slot’s release button and pull the handle until the drive is no longer fully secured in the drive chassis. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 28 4. If the DVN’s top cover has not been removed, remove the four screws that secure the cover. 5. Contact Johnson Controls Technical Support for approval to cut the warranty label (see “Contact Information” on page 13). 6. Cut the warranty label and slide the cover off to expose the DVN’s internal components.
  • Page 29 13. Insert and secure the SATA drive with its new bracket into the same location where the IDE drive was removed. See Figure 5. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 30 17. Secure the top cover to the DVN and reconnect the DVN’s power cable to its power source if previously disconnected. 18. Skip to “Finalizing the Installation” on page 36. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 31 4. If the DVN’s top cover has not been removed, remove the four screws that secure the cover. 5. Contact Johnson Controls Technical Support for approval to cut the warranty label (see “Contact Information” on page 13). 6. Cut the warranty label and slide the cover off to expose the DVN’s internal components.
  • Page 32 10. Connect one end of the SATA cable on the drive cage and the other end to the motherboard according to Figure 7. Power is automatically connected from the chassis. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 33 12. Secure the top cover to the DVN and reconnect the DVN’s power cable to its power source if previously disconnected. 13. Continue with the instructions in “Finalizing the Installation” on page 36. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 34 2. If the DVN’s top cover has not been removed, remove the four screws that secure the cover. 3. Contact Johnson Controls Technical Support for approval to cut the warranty label (see “Contact Information” on page 13). 4. Cut the warranty label and slide the cover off to expose the DVN’s internal components.
  • Page 35 DVN. 12. Separate the old system drive from its respective bracket. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 36 If you replaced a SATA system drive, connect the SATA cable already connected to the motherboard to the new SATA system drive. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 37 Secure the cover with the 2 screws previously set aside. 7. Insert the new hard disk drive into the drive bay slot. See Figure 11. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.

  • Page 38: Finalizing The Installation

     (Rackmount Only) Reconnect the data drives (see page 46)  (Rackmount Only) Import the storage drives (see page 47)  24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 39 9. Wait for the language selection screen to appear. Select the language and click the OK button. The default language is English. The OK button 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 40 1. Log on to the server using the DVN 5000 RemoteControl software. 2. At the Main screen, click Setup. The Setup window appears. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 41  To activate the system license: 1. On the Setup>System Configuration screen, click Upgrade next to the License field. The Extended License Request dialog box appears. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 42 6. If you replaced a system drive that had completely failed (you were previously unable to restart the server or log in to RemoteControl), skip to “Configuring the Network Settings” on page 42. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 43 2. At the Main screen, click Setup. The Setup screen appears. 3. Under General Settings, click System. The Setup>System Configuration screen appears. 4. Click Import next to Configuration Settings. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.

  • Page 44: Configuring The Network Settings

    2. Under General Settings, click System. The Setup>System Configuration screen appears. 3. Click Network Cards next to Incoming Connections. The Network Settings screen appears. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 45 3. To obtain an authorization code, use the code generator or contact Johnson Controls (see “Contact Information” on page 13). 4. Enter the code and click Ok. The System Maintenance screen appears. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 46 9. Select Local Area Connection n (where n is a variable number). 10. In the left pane under Network Tasks, click Change settings for this connection. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 47 17. Close the Network Connections window followed by the DOS window. 18. Exit maintenance. 19. Shut down the DVN 5000. See page 22. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 48 9. Restart the DVN and log on to RemoteControl. 10. Continue with the instructions in “Importing the Storage Drives (Rackmount Series Only)” on page 47. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 49 1. Restart the DVN 5000 and log on to RemoteControl. 2. At the Main screen, click Setup. The Setup screen appears. 3. Click Storage under Archive Management. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.
  • Page 50 Rackmount instructions in “Saving Existing Video” (see page 18). 9. Play back video footage to verify that recorded video has not been lost. Refer to the DVN 5000 Series Software User Manual for information on playing back video footage. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc.
  • Page 51 NTEGRATION Johnson Controls provides integration between the P2000/P2000LE Security Management System (SMS) and DVN 5000 Series systems via the P2000 Digital Video Recording (DVR) Integration (AV) Option. If integrating a DVN 5000 with a P2000 SMS, refer to Table 5 to identify which software versions are compatible between the two products.
  • Page 52 For more information on the DVN SDK, refer to the DVN 5000 and DVN 3000 Series Software Development Kit (SDK) Reference Manual. 24-10129-98 Rev. B This document contains confidential and proprietary information of Johnson Controls, Inc. © 2009 Johnson Controls, Inc.

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