Mercedes-Benz A-Class 2020 Operator's Manual page 248

246 MBUX multimedia system
Dial the local emergency number on your
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mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center service provider.
On the basis of the call, the service provider
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decides whether it is necessary to call res‐
cue teams and/or the police to the accident
site.
If no vehicle occupant answers, an ambu‐
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lance is sent to the vehicle immediately.
Triggering a manual Mercedes-Benz emer‐
gency call
To use the SOS button in the overhead
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control panel: press the SOS button at least
one second long .
The emergency call has been made:
A voice connection is made to the Mercedes-
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Benz emergency call center.
A message with accident data is transmitted
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to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call center.
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center service provider.
On the basis of the call, the service provider
R
decides whether it is necessary to call res‐
cue teams and/or the police to the accident
site.
If no connection can be made to the emergency
services either, a corresponding message
appears in the media display.
Dial the local emergency number on your
#
mobile phone.
Ending an unintentionally triggered manual
Mercedes-Benz emergency call
Select ~ on the multifunction steering
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wheel. Depress the button for several sec‐
onds.
Data transfer of the Mercedes-Benz emer‐
gency call system
In the event of an automatic or manual emer‐
gency call the following data is transmitted, for
example:
Vehicle's GPS position data
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GPS position data on the route (a few hun‐
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dred meters before the incident)
Direction of travel
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Vehicle identification number
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Vehicle drive type
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Number of people determined to be in the
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vehicle
Whether Mercedes me connect is available
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or not
Whether the emergency call was initiated
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manually or automatically
Time of the accident
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Language setting on the multimedia system
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Data transmitted is vehicle information. For any
questions about the collection, use and sharing
of the eCall system data, please contact MBU‐