Mercedes-Benz A-Class 2020 Operator's Manual page 244

242 MBUX multimedia system
You can find information on the following topics:
Activation of Mercedes me connect
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Operating the vehicle
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Nearest authorized Mercedes-Benz Center
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Other products and services from Mercedes-
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Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Center (
/
Calling the Mercedes-Benz Customer Center
using the multimedia system
Requirements:
Access to a GSM network is available.
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The contract partner's GSM network cover‐
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age is available in the respective region.
The ignition must be switched on so that
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vehicle data can be transferred automati‐
cally.
Multimedia system:
© Phone g
4 5 5
Call Mercedes me connect.
#
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Center.
Further information on Mercedes me connect,
the provided service scope and operation are
available at: http://manuals.daimler.com/baix/
cars/connectme/en_GB/index.html
Arranging a service appointment via a
page 242).
Mercedes me call
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
To arrange a service appointment: select
#
Call.
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Center
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This will contact you to confirm the appoint‐
ment and if necessary consult about the
details.
% If you select Later after the service message
appears, the message is hidden and reap‐
pears after a certain period of time.
Transferred data during a Mercedes me call
The data transferred during a Mercedes me call
depends on which service is selected in the
voice control system and whether Mercedes me
connect services are activated.
If no Mercedes me connect services are activa‐
ted and the data protection prompt has been
confirmed the following data is transmitted:
Vehicle identification number
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