Need More Help - BenQ AQ COLOR SW Series User Manual

Audio
No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
• If USB-C™ connection is established, make sure the appropriate audio output setting on
your laptop has been selected. You may look for options similar to "USB headphone".
HDR
There is a message
This means the input content is not HDR-compatible and the monitor is in HDR-emulated
mode. Refer to
content, and the certified cable are used.
USB-C™ connection (models with USB-C™ ports)
No video or audio output from the laptop with USB-C™ connection.
Check the cable connections and menu settings in the following order:
• Check if the USB-C™ cable has been connected to the monitor and the laptop properly. See
Connect the PC video cable on page 19
• Check if the input source has been selected to

Need more help?

If your problems remain after checking this manual, please contact your place of purchase or
visit the local website from
72 Troubleshooting
HDR: Emulated
Working with HDR technology on page 46
www.BenQ.com
showing on the screen.
for more information.
on
USB-C
for more support and local customer service.
to check if a supported player,
> .
Display Input