BenQ SW320 User Manual
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BenQ SW320 User Manual

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Summary of Contents for BenQ SW320

  • Page 1 SW Series LCD Monitor User Manual...

  • Page 2: Copyright

    (Applicable for flicker-free models only.) BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society.
  • Page 3 Power Safety Please follow these safety instructions for best performance, and long life for your monitor. 0~40 C 10~90 % 0~3000 m -20~60 C 10~60 % 0~12000 m • The AC plug isolates this equipment from the AC supply. • The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet should be installed near the equipment and be easily accessible.
  • Page 4 If any of the above mentioned misuse or other accident such as dropping or mishandling occurs, contact qualified service personnel for servicing. • Contact your place of purchase or visit the local website from www.BenQ.com for more support.

  • Page 5: Table Of Contents

    Viewing angle adjustment ........................27 Using the monitor wall mounting kit ....................28 Getting the most from your BenQ monitor ..............29 How to install the monitor on a new computer ................30 How to upgrade the monitor on an existing computer ..............31 How to install on Windows 10 system ....................

  • Page 6: Getting Started

    Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for a replacement. BenQ LCD Monitor (For edge-to-edge models) Monitor Stand Monitor Base Quick Start Guide CD-ROM...
  • Page 7 Power Cord (Picture may differ from product supplied for your region.) Video Cable: DP (Optional accessory) Video Cable: DP to mini DP Video Cable: HDMI Audio Cable (Optional accessory) USB Cable: Type-C (For models with USB Type-C socket only) USB Cable Hotkey Puck Getting started...
  • Page 8 Shading hood • Available accessories and the pictures shown here may differ from the actual contents and the product supplied for your region. And the package contents may subject to change without prior notice. For cables that are not supplied with your product, you can purchase them separately. •...

  • Page 9: Getting To Know Your Monitor

    Getting to know your monitor Front view (For edge-to-edge models) 1. Control buttons 2. Power button Back view 3. Cable management hole 4. Input and output ports (vary by model, see Input and output ports on page 5. Kensington lock slot 6.

  • Page 10: Input And Output Ports

    Input and output ports Available input and output ports may vary depending on your purchased model. Check the document on the provided CD for details. Specification SW320 1. AC power input jack 2. Hotkey Puck socket 3. HDMI socket 4. DisplayPort socket 5.

  • Page 11: Connections

    Connections The following connection illustrations are for your reference only. For cables that are not supplied with your product, you can purchase them separately. For detailed connection methods, see page - 16. SW320 SD card USB peripherals Speakers / Headphone...
  • Page 12 SW271 SD card USB peripherals Speakers / Headphone PC/Notebook • If USB Type-C Alternate mode (DP Alt mode) is enabled, USB 2.0 is available from the USB downstream ports. • If the video input is via HDMI or DP and USB Type-C works as upstream port, USB 3.1 Gen 1 (5 Gb/s) is available from the USB downstream ports.

  • Page 13: How To Assemble Your Monitor Hardware

    How to assemble your monitor hardware • If the computer is turned on you must turn it off before continuing. Do not plug-in or turn-on the power to the monitor until instructed to do so. • The following illustrations are for your reference only. The location and available input and output jacks may vary depending on the purchased model.
  • Page 14 Tighten the thumbscrew on the bottom of the monitor base as illustrated. And then turn the stand counterclockwise to face forward. Orient and align the stand arm with the monitor ( push them together until they click and lock into place Gently attempt to pull them back apart to check that they have properly engaged.
  • Page 15 2. Connect the PC video cable Either To Connect the HDMI Cable Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of the cable to the HDMI port of a digital output device. To Connect the DP Cable Connect the plug of the DP cable to the monitor video socket.
  • Page 16 3. Connect the audio cable. You may connect headphones to the headphone jack found on the back side of the monitor. 4. Connect USB devices. To Connect the USB Type-B Cable Connect the USB cable between the PC and the monitor (via the upstream USB port at the back).
  • Page 17 Turn on the monitor by pressing the power button on the monitor. Turn on the computer too, and follow the instructions Getting the most from your BenQ monitor on page to install the monitor software. To extend the service life of the product, we recommend that you use your computer's power management function.

  • Page 18: How To Detach The Stand And The Base

    How to detach the stand and the base 1. Prepare the monitor and area. Turn off the monitor and the power before unplugging the power cable. Turn off the computer before unplugging the monitor signal cable. Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding, before laying the screen face down on a flat clean padded surface.
  • Page 19 Turn the stand counterclockwise until you cannot go further. And then detach the base from the stand. How to assemble your monitor hardware...

  • Page 20: Installing Shading Hood (Optional Step)

    Installing shading hood (optional step) To prevent glare or most of unwanted reflections from other light sources off your screen, you can install the shading hood (provided or purchased separately, depending on the product supplied for your region). • Please be careful to prevent damage to the shading hood and the monitor. Different pieces of shading hood are well-designed and can fit into your monitor properly.
  • Page 21 3. Attach to the right side of the monitor. Align the hooks on the hood (plate R2) with the holes on the right side of the monitor, and insert the hooks. After that, press down plate (Rt) to fix it firmly. 4.
  • Page 22 7. If you intend to calibrate the display’s color by a colorimeter, slide to open the cover on the top plate so the colorimeter can be installed. Follow the instruction manuals of the colorimeter you purchased and the provided software (e.g., Palette Master ) to complete the installation and calibration Element...
  • Page 23 3. Attach to the right side of the monitor. Align the hooks on the hood with the holes on the right side of the monitor, and insert the hooks. After that, press down plate (Rt) to fix it firmly. 4. Install the left hoods. Align the arrow on plate (L1) with the one on plate (L2) and attach them together.
  • Page 24 7. If you intend to calibrate the display’s color by a colorimeter, slide to open the cover on the top plate so the colorimeter can be installed. Follow the instruction manuals of the colorimeter you purchased and the provided software (e.g., Palette Master ) to complete the installation and calibration Element...

  • Page 25: Adjusting The Monitor Height

    Adjusting the monitor height To adjust the monitor height, hold both the left and the right sides of the monitor to lower the monitor or lift it up to the desired height. If your monitor is an edge-to-edge monitor, handle it with care. Avoid finger pressure on the screen surface.

  • Page 26: Rotating The Monitor

    Rotating the monitor Rotate the monitor before installing the shading hood. See Portrait installation on page 22 for more information. 1. Pivot the display. Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90 degrees.

  • Page 27: Viewing Angle Adjustment

    4. Adjust the monitor to the desired viewing angle. Viewing angle adjustment You may position the screen to the desired angle with monitor tilt, swivel, and height adjustment functions. Refer to the product specifications for details. If your monitor is an edge-to-edge monitor, handle it with care. Avoid finger pressure on the screen surface. How to assemble your monitor hardware...

  • Page 28: Using The Monitor Wall Mounting Kit

    Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation and safety precautions. How to assemble your monitor hardware...

  • Page 29: Getting The Most From Your Benq Monitor

    Getting the most from your BenQ monitor To gain the most benefit from your new BenQ LCD monitor, you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM. The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software.

  • Page 30: How To Install The Monitor On A New Computer

    BenQ LCD Monitor is the first ever monitor to be connected to it. If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor connected to it (and has monitor driver software installed), you should not be following these instructions. You...

  • Page 31: How To Upgrade The Monitor On An Existing Computer

    The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows, however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems.

  • Page 32: How To Install On Windows 10 System

    5. Click the tab and the button. Driver Update Driver 6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer. 7. In the window, select the option Update Driver Software Browse my computer for driver software 8.

  • Page 33: How To Install On Windows 8 (8.1) System

    5. Click the tab and the button. Driver Update Driver 6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer. 7. In the window, select the option Update Driver Software Browse my computer for driver software 8.

  • Page 34: How To Install On Windows 7 System

    5. Click the tab and the button. Driver Update Driver 6. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer. 7. In the window, select the option Update Driver Software Browse my computer for driver software 8.

  • Page 35: How To Adjust Your Monitor

    How to adjust your monitor The control panel Name Description Control keys Accesses the functions or menu items displayed on the screen, right next to each key. Power key Turns the power on or off. How to adjust your monitor...

  • Page 36: Hotkey Puck

    Hotkey Puck Apart from the control keys, Hotkey Puck also provides a quick way to control and access the OSD menus. You need to connect the Hotkey Puck to your monitor prior to use. Follow the instructions in Connect the Hotkey Puck to the monitor.
  • Page 37 • Activates the hot key menu. OK key ( • Selects menu items. Hotkey Puck is designed for BenQ LCD Monitor exclusively and is available for compatible models only. Do not connect it to other devices with mini USB ports. How to adjust your monitor...

  • Page 38: Basic Menu Operation

    Basic menu operation All OSD (On Screen Display) menus can be accessed by the control keys. You can use the OSD menu to adjust all the settings on your monitor. 1. Press any of the control keys. Alternatively, press the key on the Hotkey Puck.

  • Page 39: Customizing The Hot Keys

    OSD icon OSD in hot key in main Function menu menu • By default, the key is the hot key for . To Custom Key 2 Color Mode change the default settings, see Customizing the hot keys on page • For Down/Decrease adjustment. •...

  • Page 40: Adjusting The Display Color

    • Use a colorimeter (purchased separately) to work with the provided software named Palette and optimized the display color. Visit the website for software download and Master Element more information (Palette Master Element How-to-Use Guide). • http://www.benq.com/product/monitor/sw320/downloads/ (SW320) • http://www.benq.com/product/monitor/sw271/downloads/ (SW271) • To apply the calibrated result, go to >...

  • Page 41: Choosing An Appropriate Picture Mode

    PIP/PBP Source on page 52. Menu options that are not available will become grayed out. Refer to the following table to find your main source and its supporting second sources. SW320 Possible second sources HDMI Mini DP Inputs...

  • Page 42: Navigating The Main Menu

    Navigating the main menu You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press any of the control keys or the key on the Hotkey Puck to bring up the hot key menu.

  • Page 43: Display Menu

    5. To return to the previous menu, select 6. To exit the menu, select Item Function Range Use this to change the input to that appropriate to your video (SW320) Input cable connection type. • HDMI • DP • Mini DP (SW271) •...
  • Page 44 Item Function Range This feature is provided to allow aspect ratios other than 16:9 Aspect to be displayed without geometric distortion. Ratio Scales the input image to fill the screen. Ideal Full for 16:9 aspect images. The input image is displayed without geometric Aspect distortion filling as much of the display as possible.

  • Page 45: Color Adjustment Menu

    Color Adjustment menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 46 Calibration (purchased separately). Visit the website for software download and more information (Palette Master Element How-to-Use Guide). Calibration • http://www.benq.com/product/monitor/sw32 (SW271 0/downloads/ (SW320) only) • http://www.benq.com/product/monitor/sw27 1/downloads/ (SW271) Applies a combination of color settings defined Custom 1 by users. Custom 2...
  • Page 47 Item Function Range Applies a color tint (cool or warm) to the Color Temp. 5000K image. Color temperature is measured in K 6500K (Kelvin) degrees. The display becomes reddish if the color temperature is low, and becomes 9300K bluish if the color temperature is high. Some color gradations may not be displayed well if this the setting has been adjusted.
  • Page 48 Item Function Range Adjusts the purity degree of colors. • Saturation • • Some color gradations may not be displayed well if this the setting • has been adjusted. • • Adjusts the luminance of the dark areas in an image. 0~10 Black Level Saves a new set of customized color settings.
  • Page 49 Available menu options for each color mode Depending on the you just set, the available options for color adjustment may Color Mode vary. Color modes and the available display options are as follows: SW320 Setting Color Color Color Mode Brightness...
  • Page 50 SW271 Settings Color Color Color Mode Brightness Contrast Sharpness Gamma Saturation Black Level Temp. Gamut Adobe Darkroom RGB / sRGB Calibration 1 Calibration 2 Calibration 3 Custom 1 Custom 2 • V: all options are available for adjustment. N/A: all options are not available for adjustment. •...

  • Page 51: Pip/Pbp Menu

    PIP/PBP menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 52 Item Function Range Sets the second video source for the PIP/PBP mode. (SW320) PIP/PBP Source • HDMI • • Mini DP (SW271) • HDMI-1 • HDMI-2 • • USB-C Determines the size of the inset window in the PIP mode.

  • Page 53: System Menu

    System menu Available menu options may vary depending on the input sources, functions and settings. Menu options that are not available will become grayed out. And keys that are not available will be disabled and the corresponding OSD icons will disappear. For models without certain functions, their settings and related items will not appear on the menu.
  • Page 54 Item Function Range Sets the OSD menu language. • OSD Settings Language English • Français The language options displayed on your OSD • Deutsch may differ from those shown on the right, • Italiano depending on the product supplied in your region.
  • Page 55 Item Function Range Selects an appropriate DP standard for data transmission. • • Sets the refresh rate of the input video via USB Type-C • USB-C UHD@60Hz + Configuration port. The USB transmission speed changes accordingly USB 2.0 due to USB Type-C technology limitation. See Options for •...
  • Page 56 • Calibration 3 (SW271 only) • Custom 1 • Custom 2 • CAD / CAM (SW320 only) • Animation (SW320 only) Allows the monitor settings to be set through the • DDC/CI software on the PC. • DDC/CI, short for Display Data Channel/Command Interface, which was developed by Video Electronics Standards Association (VESA).
  • Page 57 Options for data transfer via USB Type-C 3840 x 2160@60Hz + USB 2.0 3840 x 2160@30Hz + USB 3.1 Refresh rate 60 Hz 30 Hz USB transmission speed 480Mbps 5Gbps Navigating the main menu...

  • Page 58: Troubleshooting

    Troubleshooting Frequently asked questions (FAQ) Imaging The image is blurred. • Read the instructions on the link on the CD, and then "Adjusting the Screen Resolution" select the correct resolution, refresh rate and make adjustments based on these instructions. • If a VGA extension cable is used, remove the extension cable for the test. Is the image now in focus? If not, optimize the image by working through the instructions in the "Adjusting section on the link...
  • Page 59 The image is displaced in one direction. Read the instructions on the link on the CD, and then "Adjusting the Screen Resolution" select the correct resolution, refresh rate and make adjustments based on these instructions. Faint shadow from the static image displayed is visible on the screen. •...

  • Page 60: Need More Help

    Need more help? If your problems remain after checking this manual, please contact your place of purchase or visit the local website from www.BenQ.com for more support and local customer service. Troubleshooting...

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Sw271

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