Medisana FTD Instruction Manual page 32

GB
5 Guarantee
Guarantee and repair conditions
Medisana AG guarantee
Dear Customer,
A guarantee on this device is provided which is valid for 3 years from the
date of purchase. Should this product be defective, you can assert your
legal rights against the retailer. These legal rights are not affected by our
guarantee, which is described in the following..
Processing a guarantee claim
To ensure your request is processed quickly, please observe the following
information:
1. Should functional errors or other faults occur, please start by
contacting the service point specified in the following by telephone
or by e-mail.
2. Please keep your receipt and the item number IAN 75611 on hand
as proof of purchase.
3. A product which has been registered as defective can be sent,
without postage, to the Service address given to you by the Service
point. You must enclose proof of purchase (receipt) and details
about the defect and when it occurred.
Guarantee conditions
The guarantee period begins with the date of purchase. Please keep the
original sales receipt. This document is required for proof of purchase.
If a material or production fault occurs in this product within three years
of the date of purchase, the product will be repaired for you free of
charge, or replaced – at our discretion. This guarantee service requires
that the defective device and the proof of purchase (receipt) are sent in,
along with a brief description of what the defect is and when it occurred,
within the three-year period. If the defect is covered by our guarantee,
the product will be returned to you as a repaired product or a new
product. No new guarantee period begins upon repair or replacement.
Any damage and defects already present at the time of purchase must
be reported immediately after unpacking. Once the guarantee period
has expired, you will be billed for any repairs required.
The guarantee service applies for material or production faults. This
guarantee does not extend to product components subject to normal
wear and can therefore be considered to be wearing parts, e. g. batteries,
sleeves, rechargeable batteries, or damage to fragile parts, e. g. switches
or parts made of glass.
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