Xerox Phaser 3124 User Manual page 36

Condition Possible cause
Print job is If using Windows
extremely 98/Me, the
slow. Spooling Setting
may be set
(Continued)
incorrectly.
The computer
may have
insufficient
random-access
memory (RAM).
Half the page The page layout
is blank. is too complex.
The page
orientation setting
may be incorrect.
The paper size
and the paper
size settings do
not match.
The paper There is too much
keeps paper in the tray.
jamming.
An incorrect type
of paper is being
used.
There may be
debris inside the
printer.
Suggested solutions
From the Start menu, choose
Settings and Printers. Right-
click the Xerox Phaser 3124,
Xerox Phaser 3125 PCL 6, or
Xerox Phaser 3125 PS printer
icon, choose Properties, click
the Details tab, and then
choose the Spool Settings
button. Select the desired spool
setting.
Simplify the page layout and
remove any unnecessary
graphics from the document.
Simplify the page layout and
remove any unnecessary
graphics from the document.
Change the page orientation in
your application. See the
Software Section.
Ensure that the paper size in
the printer driver settings
matches the paper in the tray.
Or, ensure that the paper size
in the printer driver settings
matches the paper selection in
the software application
settings you use.
Remove excess paper from the
tray.
If printing on special print
media, use the manual tray.
Use only paper that meets
printer specifications.
If printing on special print
media, use the manual tray.
Open the front cover and
remove the debris.
Condition Possible cause
The printer The printer cable
prints, but is loose or
the text is defective.
wrong,
garbled, or
incomplete.
The wrong printer
driver was
selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
Pages print, The toner
but are cartridge is
blank. defective or out of
toner.
The file may have
blank pages.
Some parts, such
as the controller
or the board, may
be defective.
The The setting in the
illustrations software
print application is
incorrectly in wrong.
Adobe
Illustrator.
9.6
<Troubleshooting>
Suggested solutions
Disconnect and reconnect the
printer cable. Try a print job that
you have already printed
successfully. If possible, attach
the cable and printer to another
computer and try a print job
that you know works. Finally,
try a new printer cable.
Check the application's printer
selection menu to ensure that
your printer is selected.
Try printing a job from another
application.
If printing from Windows (any
version), exit to a DOS prompt
and verify functionality with the
following command: At a C:\
prompt, type Dir LPT1, and
press Enter. (This assumes
you are connected to LPT1.)
Exit Windows and reboot the
computer. Turn the printer off
and then back on again.
Redistribute the toner
cartridge. See page 8.3.
If necessary, replace the toner
cartridge. See page 8.4.
Check the file to ensure that it
does not contain blank pages.
Contact a service
representative.
Select Download as Bitmap in
the Advanced Options window
of the graphic properties. Print
the document again.