Solving General Printing Problems - Xerox Phaser 3124 User Manual

Solving general printing problems

For problems with the operation of your printer, refer to the table for
suggested solutions.
Condition Possible cause
The printer The printer is not
does not receiving power.
print.
The printer is not
selected as the
default printer.
The printer cover
is not closed.
Paper is jammed.
No paper is
loaded.
The toner
cartridge is not
installed.
The printer may
be in manual feed
mode and out of
paper.
The connection
cable between
the computer and
the printer is not
connected
properly.
The connection
cable between
the computer and
the printer is
defective.
The port setting is
incorrect.
Suggested solutions
Check the power cord
connections. Check the power
switch and the power source.
Select Xerox Phaser 3124,
Xerox Phaser 3125 PCL 6 or
Xerox Phaser 3125 PS as your
default printer.
Close the printer cover.
Clear the paper jam. See page
9.1.
Load paper. See page 5.4.
Install the toner cartridge.
Add paper to the manual tray,
and press the Cancel button
on the control panel.
Disconnect the printer cable
and reconnect it.
If possible, attach the cable to
another computer that is
working properly and try to print
a document. You can also try
using a different printer cable.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has more
than one port, make sure that
the printer is attached to the
correct one.
Condition Possible cause
The printer The printer may
does not be configured
print. incorrectly.
(Continued)
The printer driver
may be
incorrectly
installed.
The printer is
malfunctioning.
Printer The paper source
selects print selection in the
media from printer properties
the wrong may be incorrect.
paper
source.
Paper does Paper has not
not feed into been loaded
the printer. correctly.
There is too much
paper in the tray.
The paper is too
thick.
Print job is The job may be
extremely very complex.
slow.
9.5
<Troubleshooting>
Suggested solutions
Check the printer properties to
ensure that all of the print
settings are correct.
Reinstall the printer driver; See
the Software Section. Try
printing a test page.
Check the LEDs on the control
panel to determine if the printer
is indicating a system error.
For many software
applications, the paper source
selection is found under the
Paper tab within the printer
properties. Select the correct
paper source. See the
Software Section.
Remove paper from the tray
and reload it correctly.
Check that the adjustable
guides are set correctly.
Remove excess paper from the
tray.
Use only paper that meets
printer specifications.
Reduce the complexity of the
page(s) or try adjusting the
print quality settings.
To adjust the print quality
settings, reduce the resolution.
If you have set the resolution to
1200 dpi (Best), change it to
600 dpi (Normal). See the
Software Section.
Change the port setting to the
USB or network port to improve
print speed.
Your printer prints A4-sized
paper at 24 ppm and letter-
sized paper at 25 ppm.