Resolving System Problems - Xerox DocuPrint 4090 IPS Troubleshooting Manual

Symptom
Blank display: pressing a
key fails to restore image.
NOTE: If you have a
SunBlade 1000, the
monitor takes one minute
to display following restart.
Do not restart the system
while waiting for the
monitor to display.
The first job to print after a
reboot or a diagnostics
session takes 30 to 60
seconds longer than usual.
User says a job is not
printing.
Troubleshooting Guide
7.

Resolving system problems

This chapter describes various system problems and suggests
corrective actions.
NOTE: The syntax for the actions listed is for CLI users. If using
the GUI, refer to the online help for equivalent procedures.
Probable cause
Monitor is powered off;
brightness and contrast
controls are misadjusted;
or there's a more serious
problem.
This is normal operation.
The jobs is ineligible due to
unavailable resource.
Queueing is stopped.
The virtual printer is
stopped.
The jobs are held.
The job never arrived.
Action
1. Make sure that the monitor is powered
on.
2. Make sure that the brightness and
contrast controls (if available) are turned
far enough to the left to brighten the
screen.
3. If the monitor is powered on and controls
are turned to the left, call the service
representative.
No action is needed. Subsequent jobs should
print without a delay.
• Enter List Documents Ineligible.
• Load the appropriate resource.
• Enter Show Status.
• Enter the Start Queueing command.
• Enter List Virtual Printers.
• Enter Start Virtual Printer
<printer_name>.
• Enter List Documents Held.
• Release the job if appropriate.
• Enter List Documents All.
• Ask the user to resend. If the job still does
not arrive, consult with the network or
workstation administrator.
7-1