Polaris Alpha iQ+ Owner's Manual page 26

Page 26
Common iAquaLink
Remember, if you get a new Wi-Fi Router, reset the defaults of your current Wi-Fi Router or simply change
your Wi-Fi network password, you will have to re-establish the connection between your cleaner and the
router. (See: Configure the System.)
User Issue
All lights are off
Wi-Fi is off
Wi-Fi light is flashing
Wi-Fi light is on but buttons
and functions are disabled
Troubleshooting
™
Possible Cause
Bright sunlight
Control box is unplugged.
Power outage.
Lost internet connection.
Router is off.
Router password was changed.
Lost internet connection
Control box is too far from home
router
Weak Wi-Fi signal
Connectivity issue with local Wi-Fi or
connection to the server.
Firmware update in progress.
Suggested Solution
Shield the lights to block sunlight and re-check if
the lights are lit.
Plug the control box into a GFCI outlet
(see: Connect to a Power Source).
Verify that the breaker is on and electricity is
being supplied to the outlet.
Check internet connection - Network may be
down.
Turn router on.
Reset router with new password.
Check internet connection - Network may be
down.
Relocate the control box as near to the home
router as practical. (See: Install and Submerge
the Cleaner) Do not use an extension cord.
• Check for adequate Wi-Fi signal strength.
• With a Windows laptop, go to Network
Connections in the Control Panel. Check
Signal Strength meter under Wireless
Network Connection icon while standing near
the control box.
• With a smart device, search for, download,
and use an app that can check signal
strength while standing near the control box.
If Wi-Fi signal is weak, consider installing a
Wi-Fi extender.
Contact your local internet service provider.
• Unplug your control box and wait 10
seconds. Plug in the box again and see if
lights illuminate.
• Check Internet connection - Network may be
down.
"PROG" displays on the control box and
information is displayed in the app during an
over-the-air firmware update. Simply wait
for button functions to resume after update
completes. Do not unplug from power during an
update.