Axis A20 Owner's Manual page 193

(a) Ask to discuss concerns with a member of the Authorized Service Dealer's management.
Ordinarily this will be the Authorized Service Dealer's service manager or service foreman. If
resolution of the issue is not achieved, request to speak with the Authorized Service Dealer's
general manager or owner.
(b) If concerns are not resolved by the representatives of the Authorized Service Dealer, contact
Malibu Boats' Customer Service Department at the address noted above. Be prepared to provide
the customer service representative with your name, address and phone number, your boat's
hull identification number or the trailer VIN, the Authorized Service Dealer(s) at which the boat
has been serviced, and the nature of the concerns with the boat or the service. Malibu Boats will
thereafter provide assistance to the boat owner and the Authorized Service Dealer, as necessary,
to attempt to resolve the matter.
Section 8.4. Dispute Resolution.
EXCEPT TO THE EXTENT PROHIBITED BY ANY APPLICABLE STATE OR FEDERAL LAW, PRIOR TO
INITIATING ANY LEGAL ACTION AGAINST MALIBU BOATS, (1) YOU ARE REQUIRED TO PROVIDE
MALIBU BOATS WRITTEN NOTICE, AT THE ADDRESS ABOVE, OF ANY SUBSTANTIAL DEFECT IN
MATERIALS OR WORKMANSHIP THAT REMAINS UNRESOLVED TO YOUR SATISFACTION UNDER
THE TERMS OF THE LIMITED WARRANTY; AND (2) TO THE EXTENT PERMITTED BY ANY STATE
OR FEDERAL LAW, YOU MUST FIRST USE AN AVAILABLE DISPUTE SETTLEMENT MECHANISM OR
ARBITRATION.
Section 9. Warranty Transfer
Upon the first sale of an Axis Boat, Axis Drive Train and/or Axis Trailer that has not been
utilized for any Commercial Purpose by the original, non-commercial, retail purchaser, within
the first sixty (60) months, beginning on the date of the original retail purchase or the initial
use of the Axis Boat and/or Axis Trailer, whichever occurs first, any unexpired Limited Warranty
coverage can be transferred to a second, non-commercial, owner and remain in effect for the
unexpired period (except the Gel Coat & Powder Coat Limited Warrant, which is twelve [12]
months), and the Structural Warranty, which becomes ten (10) years. The Limited Warranty
on all other components is as previously identified within this Limited Warranty Statement.
This provision is pursuant to the requirements set forth in the Warranty Transfer information
provided within this Owner's Manual. Only one transfer of the Limited Warranty within the
applicable time period(s) established will be honored. All coverage under the Limited Warranty
Statement will become null and void in totality with any subsequent conveyance of ownership
of the Axis Boat, Axis Drive Train and/or Axis Trailer or transfer of the Axis Boat's or Axis Trailer's
title to any third party.
Axis
Owners
Manual
2019
Page 182