Sears Elite 665.12762K310 Manual page 59

Troubleshooting Guide #4
CUSTOMER
DESCRIPTION
POOR WASH HEATING PROBLEM
SOFTENER PROBLEM
(ONLY SOME MODELS)
FILM OR SPOTS ON GLASSES CUSTOMER NOT USING RINSE AID AND/OR
AND/OR DISHES HEATED DRY.
RINSE AID DISPENSER PROBLEM.
HARD WATER LEAVING FILM ON DISHES.
DETERGENT CARRYOVER OR OVER SUDSING.
ETCHING OF GLASS FROM TOO MUCH
DETERGENT AT TOO HIGH OF TEMPERATURE.
DIVERTER PROBLEMS
DRAIN LOOP CHECK VALVE NOT SEALING.
POOR DRY CUSTOMER NOT USING RINSE AID OR
DISPENSER EMPTY.
CUSTOMER NOT USING HEATED DRY
OPTION.
RINSE AID DISPENSER PROBLEM
VENT STUCK CLOSED DUE TO PILOT RELAY
STUCK ON (NOT ALL MODELS).
FAN PROBLEM
(ON MODELS WITH FAN)
CONTROL CANCELLED CYCLE DUE TO ERROR
DETECTED WITH WASH MOTOR, DRAIN
MOTOR, LOW WATER, OR SUDS.
HEATING PROBLEM
SANITIZED LED BLINKS OR DOOR OPENED DURING FINAL RINSE OR DRY.
INCOMPLETE SANITIZATION
INCOMING WATER TOO COLD.
MESSAGE AT END OF CYCLE
(CONTROL COULD NOT
HEATING PROBLEM
CONFIRM SANITIZATION
THERMISTOR / OWI SENSOR PROBLEM
ACHIEVED)
INTERMITTENT DOOR SWITCH / LATCH
CONNECTION.
LINE VOLTAGE TOO LOW TO HEAT FAST
ENOUGH.
AIR PRESSURE SURGES IN DISHWASHER
DUE TO WASHING WITH HIGH SUDS CAUSES
BRIEF OPENING OF DOOR SWITCH CONTACTS
DURING FINAL RINSE.
For Service Technician Use Only
POTENTIAL CAUSES
DIAGNOSTICS & TROUBLESHOOTING
CHECK
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
CHECK RINSE AID GAGE LEVEL ON DISPENSER;INSTRUCT
CUSTOMER HOW TO FILL AND MONITOR ADD / USE RINSE AID.
REFER TO SERVICE ERROR CODES TABLE.
CHECK WATER HARDNESS. IF HARD, INSTRUCT CUSTOMER TO
USE MAXIMUM DETERGENT OR TRY POURING ¼ CUP OF GLASS
MAGIC INTO BOTTOM OF DISHWASHER. ALSO RECOMMEND 1 HR
WASH CYCLE.
FOR MODELS WITH WATER SOFTENER: CHECK "ADD SALT" LED AT
END OF CYCLE; IF ON, ADD SALT; INSTRUCT CUSTOMER.
FOR MODELS WITH WATER SOFTENER: REGEN VALVE ELECTRICAL
PROBLEM; REFER TO SERVICE ERROR CODES TABLE.
CHECK WATER HARDNESS. IF BELOW 10 GRAINS, THEN INSTRUCT
CUSTOMER TO USE LESS DETERGENT AND RECOMMEND THE "1
HR WASH" CYCLE.
CHECK WATER HARDNESS. IF BELOW 10 GRAINS, THEN INSTRUCT
CUSTOMER TO USE LESS DETERGENT AND RECOMMEND THE "1
HR WASH" CYCLE.
REFER TO SERVICE ERROR CODES TABLE.
1. DISCONNECT DRAIN HOSE AT PLUMBING CONNECTION.
2. ELEVATE HOSE ABOVE DISHWASHER AND FILL WITH WATER.
IF WATER FLOWS INTO DISHWASHER, REPLACE ENTIRE
DRAIN LOOP (INSTALL AS HIGH AS POSSIBLE AND ATTACH TO
UNDERSIDE OF COUNTERTOP IF POSSIBLE).
CHECK RINSE AID GAUGE LEVEL ON DISPENSER; INSTRUCT
CUSTOMER HOW TO FILL AND MONITOR ADD / USE RINSE AID.
RECOMMEND USE OF HEATED DRY OR SMART DRY TO
CUSTOMER.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
INSTRUCT CUSTOMER.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
CHECK POWER SOURCE. CONFIRM AT LEAST 100V AC.
REFER TO SERVICE ERROR CODES TABLE.
Kenmore Elite 2013 Stainless Steel Tall Tub Dishwasher
RELATED
ERROR
CODES
7-1
6-8
10-1
6-3
9-1, 9-2
10-1
1-1
10-3
4-4
6-1, 6-3
8-4
7-1
6-6
7-1
3-1, 3-2
5-1, 5-2
6-3
4-15
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