Sears Elite 665.12762K310 Manual page 57

Troubleshooting Guide #2
CUSTOMER
DESCRIPTION
ONE OR MORE KEYS WON'T STUCK KEY / SHORT CIRCUIT(S) IN KEYPAD
RESPOND (BUT SOME KEYS OR IN CONTROL'S INPUT LINES THAT READ
WORK) THE KEYS.
-OR
CAPACITIVE TOUCH KEYPAD ADHESIVE
UNUSUAL LED/ DISPLAY / COMING LOOSE FROM CONSOLE.
KEY BEHAVIOR
LOOSE CONNECTIONS BETWEEN KEYPAD
AND CONTROL AND / OR BENT OR
CONTAMINATED CONNECTOR PINS.
EXCESSIVE CONDENSATION ON USER
INTERFACE PARTS DUE TO VENT AND/OR FAN
PROBLEM.
DEFECTIVE USER INTERFACE
DISHWASHER BEEPS USER OPENED DOOR DURING CYCLE AND
CONSTANTLY (FOR MODELS CLOSED DOOR WITHOUT PRESSING START /
WITH BEEPERS) RESUME TO RESUME CYCLE.
NORMAL BEEPER OPERATION IS EXCESSIVE
TO CUSTOMER.
DOOR NOT OPENED BETWEEN THE CYCLES.
LONG CYCLES AND/OR AS PART OF NORMAL OPERATION, THE
STUCK IN CERTAIN PART OF DISHWASHER PAUSES 2 OR 3 TIMES DURING
CYCLE THE CYCLE FOR THERMAL HOLDS AND
ADVANCES ONCE TEMPERATURE IS MET.
OWI SOIL SENSOR PICKING HIGH SOIL CYCLE
TOO OFTEN.
A WATER HEATING PROBLEM COULD CAUSE
LONG CYCLES BUT WILL TYPICALLY CAUSE A
"WATER HEATING FAULT".
HEATER TAKES A LONG TIME TO HEAT WATER
WITH LOW VOLTAGE.
INCOMING WATER TOO COLD
SUDS / AIR IN PUMP REQUIRES REPEATED
WASH PERIODS.
OWI OR NTC SENSOR PROBLEM.
LEDS/OR DISPLAYS RUN UNIT IS IN SALES DEMO MODE.
FOR SHORT TIME (BUT NO
LOADS RUNNING) AND
THEN SHUTS OFF
OPEN F8 (WASH MOTOR) FUSE OR F9 (TRIAC
LOAD FUSE) ON CONTROL DISABLED LOADS.
CAN START A CYCLE CONTROL CANCELLED CYCLE DUE TO ERROR
BUT ONLY RUNS FOR A DETECTED WITH WASH MOTOR, DRAIN
SHORT TIME - DOES NOT MOTOR, LOW WATER OR SUDS.
COMPLETE CYCLE (CLEAN
LED OR COMPLETE MIGHT
UNIT IN SALES DEMO MODE
ALSO BLINK)
For Service Technician Use Only
POTENTIAL CAUSES
DIAGNOSTICS & TROUBLESHOOTING
CHECK
REFER TO SERVICE ERROR CODES TABLE.
1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. INSPECT KEYPAD BOARD FOR SEPARATION FROM CONSOLE.
REPLACE KEYPAD AND CONSOLE IF SEPARATION IS SEEN.
1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. INSPECT CONNECTIONS IN USER INTERFACE CIRCUITS. RE-
CONNECT LOOSE CONNECTIONS. REPLACE PART(S) IF PINS
DAMAGED OR CONTAMINATED.
CHECK ERROR HISTORY FOR 10-2 VENT ERROR OR 10-3 FAN
ERROR. REFER TO SERVICE ERROR CODES TABLE.
1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. REPLACE USER INTERFACE CONSOLE ASSEMBLY.
INSTRUCT CUSTOMER. DISHWASHER CONTROL IS DESIGNED TO
BEEP IF DISHWASHER IS IN "CYCLE INTERRUPT" MODE WITH
DOOR LATCHED. CONTROL WILL STOP BEEPING WHEN DOOR IS
OPENED AND/OR START / RESUME KEY IS PRESSED TO RESUME
CYCLE.
INSTRUCT CUSTOMER HOW TO TURN BEEPER OFF/ON. PRESS
AND HOLD HI TEMP KEY FOR 3 SECONDS (TONE SOUNDS).
INSTRUCT CUSTOMER. CONTROL WILL BEEP IF NEW CYCLE
STARTED AND THE DISHWASHER DOOR WAS NOT OPENED SINCE
THE LAST COMPLETED CYCLE.
INSTRUCT CUSTOMER. EXPLAIN THERMAL HOLDS AND HOW THE
CYCLE PAUSES WHEN THEY OCCUR. EXPLAIN HOW TODAY'S MORE
ENERGY EFFICIENT DISHWASHERS RUN LONGER CYCLES BUT USE
LESS ENERGY OVERALL.
1. RUN SERVICE DIAGNOSTICS CYCLE TO CHECK IF OWI SHOWING
HIGH SOIL WITH CLEAR WATER.
2. CHECK LENS SURFACE. CLEAN IF NEEDED.
3. UNPLUG DISHWASHER OR DISCONNECT POWER.
4. REPLACE OWI & RUN DIAGNOSTICS AFTER INSTALLING NEW
OWI TO FORCE CALIBRATION ON NEXT WASH CYCLE.
REFER TO SERVICE ERROR CODES TABLE.
CHECK FOR AT LEAST 100VAC AT POWER SOURCE.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
REFER TO SERVICE ERROR CODES TABLE.
CHECK OPERATION OF CANCEL KEY; IF NO CANCEL LED RESPONSE
TO MULTIPLE CANCEL KEY PRESSES, THE CONTROL IS LIKELY IN
SALES DEMO MODE. RUN SERVICE DIAGNOSTICS CYCLE TO CLEAR
DEMO MODE.
REFER TO FUSE SERVICE & RESISTANCE CHECKS ON PAGE 1 (NEXT
TO METER CHECK DIAGRAM).
REFER TO SERVICE ERROR CODES TABLE.
RUN SERVICE DIAGNOSTICS CYCLE TO CLEAR DEMO MODE.
Kenmore Elite 2013 Stainless Steel Tall Tub Dishwasher
RELATED
ERROR
CODES
2-2
10-2
10-3
5-2
7-1
6-6
6-3
3-1, 3-3
4-4
6-1, 6-3
8-4
4-13
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