Sears Elite 665.12762K310 Manual page 52

DIAGNOSTICS & TROUBLESHOOTING
Service Error Codes #2
FUNCTION PROBLEM
CODE CODE
3-THERMISTOR/ 3-FAILED
OWI
CALIBRATION
4-WASH MOTOR 4-MOTOR
FAILURE
5-DOOR 1-DOOR
SWITCH STUCK
OPEN
2-DOOR
STUCK
CLOSED
6-INLET 1-LOW/NO
WATER WATER
(MECHANICAL
PROBLEM)
4-8 Kenmore Elite 2013 Stainless Steel Tall Tub Dishwasher
n
For Service Technician Use Only
CAUSES
OWI FAILURE
DRAIN HOSE CHECK VALVE NOT SEALING.
LOOSE CONNECTION IN WASH MOTOR CIRCUIT
AND/OR OPEN WASH MOTOR.
MOTOR FUSE ON CONTROL OPEN.
FAULTY WASH MOTOR DRIVE CIRCUIT ON THE
CONTROL.
FAULTY WASH MOTOR
DOOR WAS NOT LATCHED WITHIN 3 SECONDS
OF PRESSING THE START / RESUME KEY.
LOOSE CONNECTION IN DOOR SWITCH CIRCUIT
AND/OR DOOR SWITCH CONTACTS STUCK
OPEN AND / OR DOOR SWITCH NOT MAKING
CONTACT:
- FAULTY OR SLOPPY DOOR LATCH ASSEMBLY
(WHICH CAN BE AGGRAVATED BY HIGH DOOR
CLOSURE FORCE KEEPING STRIKE PLATE FROM
FULLY SEATING).
- FAULTY DOOR SWITCH (HIGH RESISTANCE).
FAULTY CONTROL
CONTROL PROGRAMMED TO NOT START IF IT
SUSPECTS THE DOOR SWITCH IS STUCK CLOSED.
CONTROL LOOKS FOR THE DOOR SWITCH TO
OPEN BETWEEN CYCLES.
- CUSTOMER DIDN'T OPEN THE DOOR BETWEEN
CYCLES OR DOOR SWITCH CONTACTS STUCK
CLOSED.
NO WATER TO DISHWASHER.
BOWLS OR POTS LOADED OR FLIPPED UPSIDE
DOWN AND CAPTURED WASH WATER.
DRAIN LOOP DETACHED FROM TUB AND/OR
IMPROPER DRAIN CONNECTION.
WATER LEAKING FROM DISHWASHER
WHAT TO CHECK
1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. REMOVE OWI AND CHECK LENS SURFACE. LENS SHOULD
BE CLEAR AND SURFACE SHOULD BE FREE OF DEBRIS AND
SCRATCHES. CLEAN LENS OR REPLACE OWI AS NEEDED.
3. CHECK ALL CONNECTIONS IN SOIL SENSING CIRCUIT WITH
METER, FIX/REPLACE BAD CONNECTION / PART.
NOTE: RUN DIAGNOSTICS CYCLE AFTER INSTALLING NEW OWI TO
FORCE CALIBRATION ON NEXT REGULAR WASH CYCLE.
DIRTY WATER BACKS INTO DISHWASHER AFTER DRAINING.
1. DISCONNECT DRAIN HOSE AT PLUMBING CONNECTION.
2. ELEVATE HOSE ABOVE DISHWASHER AND FILL WITH WATER. IF
WATER FLOWS INTO DISHWASHER, REPLACE ENTIRE DRAIN LOOP
(INSTALL AS HIGH AS POSSIBLE AND ATTACH TO UNDERSIDE OF
COUNTERTOP IF POSSIBLE).
1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. CHECK ALL CONNECTIONS IN WASH MOTOR CIRCUIT WITH
METER, FIX/REPLACE OPEN CONNECTION / PART.
REFER TO FUSE SERVICE & DIAGNOSTIC CHECKS ON PAGE 1 (NEXT
TO METER CHECK DIAGRAM).
INSTRUCT CUSTOMER. REFER TO USE & CARE GUIDE.
1. CHECK STRIKE PLATE AND DOOR CLOSURE FORCE. VERIFY DOOR
SEAL IS SEATED PROPERLY. CHECK FOR INTERFERENCE BETWEEN
DISH RACKS AND DOOR. TRY BENDING STRIKE PLATE DOWN FOR
BETTER ENGAGEMENT.
2. UNPLUG DISHWASHER OR DISCONNECT POWER.
3. CHECK DOOR SWITCH CONTACTS AND ALL CONNECTIONS IN
THE DOOR SWITCH CIRCUIT WITH METER, WHILE OPENING AND
CLOSING THE DOOR LATCH.
- IF HIGH RESISTANCE WITH DOOR CLOSED, CHECK / FIX LOOSE
CONNECTIONS.
4. MEASURE RESISTANCE OF DOOR SWITCH CONTACTS WHILE
CHECKING MECHANICAL OPERATION OF LATCH ASSEMBLY.
CHECK FOR BROKEN PLASTIC PIECES ON LATCH ASSEMBLY.
REPLACE LATCH IF FAULTY.
1. WITH DOOR OPEN, VERIFY 13 VDC PRESENT ACROSS P9-5 AND
P9-6.
2. IF NO VOLTAGE PRESENT, UNPLUG DISHWASHER OR DISCONNECT
POWER AND REPLACE CONTROL.
1. OPEN AND CLOSE DOOR AND THEN PRESS START/RESUME KEY. IF
WORKS NOW, INSTRUCT CUSTOMER TO OPEN DOOR BETWEEN
CYCLES.
2. UNPLUG DISHWASHER OR DISCONNECT POWER.
3. MEASURE RESISTANCE OF DOOR SWITCH CONTACTS WHILE
CHECKING MECHANICAL OPERATION OF LATCH ASSEMBLY.
VERIFY WATER SUPPLY IS TURNED ON AND SUPPLY LINE ADEQUATE.
INSTRUCT CUSTOMER ON LOADING. REFER TO USE AND CARE
GUIDE.
CHECK FOR WATER SIPHONING OUT OF UNIT:
1. ALLOW DISHWASHER TO COMPLETE NORMAL FILL.
2. DRAIN FOR 5-10 SECONDS BY PRESSING CANCEL/DRAIN.
3. OPEN DOOR AND CONFIRM WATER DOES NOT SIPHON OUT OF
UNIT. IF IT DOES, CONFIRM DRAIN LOOP IS ATTACHED TO SIDE OF
DISHWASHER AND DRAIN HOSE IS CONNECTED TO A DRAIN AT
LEAST 50.8 CM (20 INCHES) OFF THE FLOOR.
CHECK FOR LEAKS UNDER DISHWASHER.