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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll-
free telephone number for help or calling for service, please provide a detailed description of
the problem, your appliance's complete model and serial numbers, and the purchase date.
(See page 2.) This information will help us respond properly to your request.
1. Before
calling
for assistance
. . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
POSSIBLE
CAUSE
SOLUTION
Nothing
operates
The power supply cord is
Plug power supply cord into a live circuit
not plugged into a live
with proper voltage. (See Installation
circuit with the proper
Instructions.)
voltage.
A household fuse has
Replace household fuse or reset circuit
blown or a circuit breaker
breaker.
has tripped.
The oven will not
The Oven Selector is not
Turn the Oven Selector to the desired
operate
turned to BAKE or
setting.
BROIL.
The Oven Temperature
Turn the Oven Temperature
Control Knob
Control Knob is not
to the desired setting.
turned to a temperature
setting.
Surface units will
A household fuse has
Replace household fuse or reset circuit
not operate
blown or a circuit breaker
breaker.
has tripped.
The control knob(s) will
Turn knob(s) again, pushing in as you
not turn.
turn.
continued
on next page
25
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