Reporting Safety Defects; United States; Canada; Mexico - Mack Granite GU Series Operator's Handbook Manual

26 INTRODUCTION

REPORTING SAFETY DEFECTS

United States

If you believe that your vehicle has a defect which could cause a crash, injury
or death, you should immediately inform the National Highway Traffic Safety
Administration (NHTSA), in addition to notifying Mack Trucks, Inc.
If NHTSA receives similar complaints, it may open an investigation and if it
finds that a safety defect exists in a group of vehicles, it may order a recall and
remedy campaign. However, NHTSA cannot become involved in individual
problems between you, your distributor, or Mack Trucks, Inc.
To contact NHTSA, either call the U.S. Government's Vehicle Safety
Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to
http://www.NHTSA.gov; or write to: Administrator, National Highway Traffic
Safety Administration, 400 Seventh Street, S.W., Washington, DC 20590.
You can also obtain other information about motor vehicle safety from the
Vehicle Safety Hotline.

Canada

Canadian customers who wish to report a safety-related defect to Transport
Canada — Defect Investigations and Recalls, may telephone the toll free
hotline at 1-800-333-0510, or contact Transport Canada by mail at Transport
Canada, ASFAD, Place de Ville Tower C, 330 Sparks Street, Ottawa ON K1A
0N5. For additional road safety information, please visit the Road Safety
website at http://www.tc.gc.ca/roadsafety/menu.htm.

Mexico

Mack Trucks Inc de Mexico, S.A. de C.V. should be informed immediately if you
believe the vehicle has a defect that could cause a vehicle accident, injury or
death. Contact Mack Trucks inc. de Mexico by calling 011-52-55-50-81-68-50
or by writing to: Mack Trucks Inc. de Mexico, S.A. de C.V., Prol. Paseo de
la Reforma 600, 1er. Piso — 121, Col. Santa Fe Pena Blanca, C.P. 01210,
Mexico, D.F. Within Mexico, call 01 (800) 90 94 900.