Additional Assistance - Mack Granite GU Series Operator's Handbook Manual

Additional Assistance

If additional assistance is required, Mack Trucks, Inc. maintains a Customer
Service Department (staffed by experienced personnel) to aid customers who
need information or assistance not provided at the local or regional level.
The Customer Service Department phone number is (610) 709-3961.
When contacting the regional service offices or Customer Service Department,
provide the following information:
•
Vehicle Identification Number (VIN) — This 17-digit number is typically located
on a label on the driver-side door latch post and behind the front axle on the
right, front frame rail.
•
Model and year of the vehicle
•
Date that the vehicle was purchased and put into service
•
Date(s) and mileage of repair(s)
•
Dealer that sold and/or serviced the vehicle
•
Description of unresolved service complaint or inquiry
•
Summary of action taken to date (by the dealer and the regional service office)
•
Names of individuals (if known) contacted at the dealer and the Mack Trucks, Inc.
regional service office.
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