Cisco 6800 Series Troubleshooting Manual page 9

Troubleshooting
Step 10
Scroll to the end of the log, hold Shift and then click at the end of the log.
Step 11 Press Ctrl+C.
Step 12
Go to the text editor and click in the top of the file body.
Step 13 Press Ctrl+V.
Step 14
Save the file to a known location on your PC.
Name the file with the log type, date, and time. For example, siplog_20181212.txt.
Collect Troubleshooting Logs for a Repeatable Problem
When you have problems with your system, the SIP logs and syslogs may help to identify the problem. Your
service provider may need this information to fix the problem.
The sections
contents of the logs.
Use this procedure if the problem is repeatable. If you can't recreate the problem, use
Logs for a General Problem, on page
Before you begin
Connect to the base station web page as described in
Open Notepad or a similar test editor and open a new file.
Procedure
Step 1 Use
Step 2
Click Syslog.
Step 3 Click Clear.
Step 4
Click Syslog.
Step 5 Click Clear.
Step 6
Recreate the problem.
Step 7 Click Syslog.
Step 8
Click at the beginning of the log.
Step 9 Scroll to the end of the log, hold Shift and then click at the end of the log.
Step 10
Press Ctrl+C.
Step 11 Go to the text editor and click in the top of the file body.
Step 12
Press Ctrl+V.
Step 13 Save the file to a known location on your PC.
Name the file with the log type, date, and time. For example, syslog_20181212.txt.
Step 14
Click SIP Log.
Step 15 Click at the beginning of the log.
Step 16
Scroll to the end of the log, hold Shift and then click at the end of the log.
SIP Log Web Page Fields
Change the Debug Log Level, on page 10
Collect Troubleshooting Logs for a Repeatable Problem
and Syslog Web Page Fields
8.
Sign into the Administration Web
to change the debug level to Debug.
give you some information about the
Collect Troubleshooting
Page.
Troubleshooting
9