Cisco 6800 Series Troubleshooting Manual page 6

Handset Doesn't Respond to Key Presses
Handset Doesn't Respond to Key Presses
Problem
Nothing happens when you press a key on the handset.
Cause
The keypad is probably locked.
Solution
Press and hold the star (*) key for 2 seconds to unlock the keypad.
Handset Beeps Continuously While in the Charger
Problem
The handset beeps continuously when placed in the charger.
Solution
Check these scenarios:
• The handset wasn't placed in the charger so that the contacts on the handset and charger touched.
• The handset is new and this is the first time it has been placed on the charger. Check that the plastic on
If none of the scenarios apply, the battery may be defective. Put a battery that you know works into the handset
and place the handset in the charger. If the handset doesn't beep, then the original battery is defective.
Handset Screen Displays "Searching"
Problem
The handset displays the message Searching.
Cause
The handset is too far from the closest base station or the base station isn't active.
Solution
• If the handset has been stationary, the base station may be rebooting or inactive.
Troubleshooting
6
the battery has been removed.
1. Wait a couple of minutes to see if the handset can communicate with the base station.
2. If the problem persists, check that the base station has power and the LED is green. If the handset
power was off while searching for the base station, it takes more time to register after the handset
power is on.
Troubleshooting