Cisco 6800 Series Troubleshooting Manual page 11

Troubleshooting
Procedure
Step 1
Access a base station web page. See
Step 2 Click Multi Cell.
Step 3
Set Multi cell debug to Both.
Step 4 Click Save.
Generate PCAP Logs
You can create a Packet Capture (PCAP) from the base station web page to assist in troubleshooting problems.
You can select a number of trace options.
Note Some of the trace options can quickly fill the limited buffer. Use these with caution.
Some trace options should only be used by experienced personnel.
PCAP logs are stored in the base station RAM. If the base station loses power or resets before you download
the logs to your computer, the logs are lost. After you download the logs, you can open them in a packet
capture tool (for example, WireShark) for further analysis.
Until the memory fills up, call performance is not impacted by the capture. But memory can fill up quickly,
so limit the capture.
Packet traces are done with Ethernet II. Other traces, like Novell raw IEEE 802.3, IEEE 802.2 LLC, and IEEE
802.2 SNAP, are not available.
The packets are filtered based on MAC addresses, for example, 00:08:7B:17:80:39.
Before you begin
Connect to the base station web page as described in
You need to be using one of the following browsers:
• Microsoft Edge, version 42 or later
• Firefox, version 61 or later
• Chrome, version 68 or later
Procedure
Step 1 Click Diagnostics.
Step 2
Click Logging.
Step 3
Check one or more check box:
• Trace packets to/from this base (except Audio): All Ethernet packets to and from the base station are
traced. This includes broadcast packets but does not include audio.
Sign into the Administration Web
Sign into the Administration Web
Generate PCAP Logs
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Troubleshooting
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