Force 21264 Alpha PCI/ISA SBC User Information page 17

Purchaser Responsibility
Please note the following customer responsibilities:
•
The customer is responsible for installing the equipment.
•
Fault diagnosis and equipment disassembly is the sole responsibility of the customer on
returns of FRUs.
•
The customer shall properly package and prepay transportation cost of FRUs sent to
FORCE.
•
The customer assumes all risk of loss or damage to FRUs in transit to FORCE.
Pre-Call Checklist
Prior to calling FORCE or your authorized reseller, please follow the pre-call checklist. This
allows FORCE to assist you more quickly and efficiently. The pre-call checklist is as follows:
•
Consult your product user documentation that is included with your product to assure that
your system features are properly configured.
•
Execute the customer diagnostics provided with your product, if applicable, and record
the information. Consult the accompanying user documentation for more details on
operation of this utility.
•
Determine the product model number and serial number to enable processing of warranty
support.
Return-to-FORCE Process
In order to return products under warranty, the customer needs to contact the FORCE
Customer Service Representative via the SAP order process. The customer will be provided
with a Return Material Authorization (RMA#) and an address to which to send the defective
material which would normally be the Scotland factory for European customers or the
Fremont factory for U.S and Asia customers. The customer is responsible for sending the
product to the address provided. The Customer pays for transportation for Return-to-FORCE
warranty to the factory. FORCE pays transportation for return to the customer.
The factory addresses are as follows:
SMART Modular Technologies, Inc.
4305 Cushing Parkway
Fremont, CA
94538, USA
Tel. (+1) 510-623-1231
Fax (+1) 510-623-1434
SMART Modular Technologies (Europe) Ltd.
5 Kelvin Park South
Kelvin South Industrial Estate
East Kilbride
Scotland
G75 0RH
Tel. (+44) (0) 01355 595000
Fax. (+44) (0) 01355 595001
FORCE 21264 Alpha PCI/ISA SBC User Information for the EBM65 1–5
System Summary