Ricoh Y024 Field Service Manual
  1. Manuals
  2. Brands
  3. Ricoh Manuals
  4. Projector
  5. Y024
  6. Field service manual
Ricoh Y024 Field Service Manual

Ricoh Y024 Field Service Manual

With altair-pj1
Hide thumbs Also See for Y024:
Table of Contents

Advertisement

Quick Links

Download this manual
Model Altair-PJ1
Machine Codes:
Y024/Y025/Y026/Y027/Y028/Y029
Field Service Manual
17 Dec, 2012

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Y024 and is the answer not in the manual?

Questions and answers

Related Manuals for Ricoh Y024

Summary of Contents for Ricoh Y024

  • Page 1 Model Altair-PJ1 Machine Codes: Y024/Y025/Y026/Y027/Y028/Y029 Field Service Manual 17 Dec, 2012...

  • Page 3: Important Safety Notices

    Important Safety Notices Lead-Free Solder This product is manufactured using lead-free solder as a part of a movement within the consumer products industry at large to be environmentally responsible. Lead-free solder must be used in the servicing and repair of this product. WARNING •...

  • Page 4: Safety And Ecological Notes For Disposal

    Safety and Ecological Notes for Disposal 1. Dispose of replaced parts in accordance with local regulations. • To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and aerosols. A fire or an explosion might occur. This product contains substances which are harmful to humans and the environment.

  • Page 5: Symbols And Trademarks

    Symbols and Trademarks This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations are as follows: See or Refer to Screw Connector Trademarks ® ® Microsoft , Windows , and Excel are registered trademarks of Microsoft Corporation in the United States and /or other countries.

  • Page 6: Table Of Contents

    Connecting Equipment to the Projector......................47 Connecting a Computer..........................47 Connecting AV Equipment.......................... 49 Connecting an External Display Device.....................50 Connecting an External Speaker........................50 Using the Menus...............................51 Options Installation............................54 Ricoh PJ Interactive kit Type1........................54 3. Replacement and Adjustment Replaceable Part Hierarchy..........................57...
  • Page 7 Special Tools..............................58 Parts Replacement............................59 Lamp Module............................... 59 Intake Cover..............................61 Bottom Cover............................... 61 Main Board Assembly..........................62 Top Cover..............................63 Control Panel Board............................ 64 Keys................................65 Optical Engine............................. 66 Remote Control Receiver Board......................... 68 Wireless LAN Module (Y025/Y027/Y029 only)...................69 Network Board (Y025/Y027/Y028/Y029 only)..................70 Lamp Ballast..............................
  • Page 8 Menu Items..............................101 5. Troubleshooting LED Display..............................109 Error ID................................113 Troubleshooting............................. 117 Interactive Kit Error Messages........................121 Interactive Kit Troubleshooting......................... 122 Electronic pen LED Display........................123...

  • Page 9: Product Information

    1. Product Information Overview Front and Top View Y024/Y026 Name Lamp cover Zoom lever Illuminance sensor Control panel Interactive kit adapter slot cover AC In socket Exhaust vents Lens...
  • Page 10 1. Product Information Name Focus ring Remote control receiver Adjustable feet Intake vents Y025/Y027 Name Lamp cover Zoom lever Illuminance sensor Control panel Interactive kit adapter slot cover AC In socket Exhaust vents Lens...
  • Page 11 Overview Name Remote control receiver Adjustable feet Intake vents Y28/Y029 Name Lamp cover Focus lever Illuminance sensor Control panel Interactive kit adapter slot cover AC In socket Exhaust vents Lens Remote control receiver...

  • Page 12: Rear View

    1. Product Information Name Adjustable feet Intake vents Rear View Name LED indicators Speaker Security slot Adjustable feet...

  • Page 13: Control Panel

    Overview Control Panel Y024/Y025/Y026/Y027 Name Function Arrow buttons Used to operate the menu screen. The [ ] and [ ] buttons are used to adjust the keystone distortion. The [ ] and [ ] buttons are used to adjust the volume.
  • Page 14 Displays the manual focus bar. Press it, and then adjust the focus using the [ ] and [ ] buttons. • [Eco] button (Y024/Y026/Y028/Y029) Displays the [Eco Mode] screen. On the [Eco Mode] screen, you can specify the energy saving settings for the lamp.

  • Page 15: Ports On The Projector

    Overview Name [AV Mute] button Ports on the Projector Y024/Y026 Name Computer1 In port (Y/Pb/Pr) Computer2 In/Monitor Out port Video In port HDMI port Control port (USB mini-B) Audio In port Audio Out port...
  • Page 16 1. Product Information Y025/Y027/Y028/Y029 Name Computer1 In port (Y/Pb/Pr) Computer2 In/Monitor Out port Video In port HDMI port Control port (USB mini-B) Audio In port Audio Out port LAN port USB port...

  • Page 17: Remote Control

    Overview Remote Control Name Function [Menu] button Displays the menu screen. Press it again to close the menu screen. [Input] button Switches the signal input. The signal that is input changes each time the button is pressed. [AV Mute] button Temporarily blanks the screen and mutes the audio.
  • Page 18 1. Product Information Name Function [Focus] button • Y024/Y026/Y028/Y029 This button is not used. • Y025/Y027 Displays the manual focus bar. Press it, and then adjust the focus using the [ ] and [ ] buttons. [Keystone] button Displays the keystone adjustment bar. Press it, and then adjust the keystone distortion using the [ ] and [ ] buttons.

  • Page 19: Machine Codes And Peripherals Configuration

    Machine Codes and Peripherals Configuration Machine Codes and Peripherals Configuration Item Callout Machine Code Y024/Y025/Y026/Y027/Y028/Y029 Y024/Y025/Y026/Y027/Y028/Y029 Interactive Kit Y117 3D Glasses Y107...

  • Page 20: General Specifications

    Power consumption Y024/Y025/Y026/Y027: 290 W or less Y028/Y029: 320 W or less Weight Y024/Y026: Less than 3.0 kg (6.6 lb.) Y025/Y027: Less than 3.1 kg (6.8 lb.) Y028/Y029: Less than 3.2 kg (7.0 lb.) External dimensions (not including 297 x 235 x 100 mm (11.7 x 9.3 x 3.9 inches)
  • Page 21 General Specifications Component Specifications Projection screen size Y024/Y025: 30 to 200 inches Y026/Y027: 40 to 240 inches Y028: 50 to 120 inches Y029: 60 to 140 inches Projection distance Y024: 0.68-7.20m Y025: 0.68-7.20m Y026: 0.77-7.33m Y027: 0.77-7.33m Y028: 0.59-1.49m Y029: 0.61-1.48m...
  • Page 22 HDCP. Updates to the HDCP specification may void this compliance and prevent access to protected data. If this occurs, it is not caused by the projector. Separately sold product Ricoh Replacement Lamp Type 3...

  • Page 23: List Of Supported Signals

    General Specifications List of Supported Signals List of supported signals (Computer input) This projector supports the following RGB signals. Note, however, that depending on the computer model, the screen may show flicker or streaking. Please adjust the projector if this happens. Resolution Frequency Mode...
  • Page 24 1. Product Information Resolution Frequency Mode Horizontal Horizontal Vertical (pixel) Vertical (Hz) Clock (MHz) (pixel) (kHz) 59.941 31.469 28.322 720 x 400 70.090 31.470 28.323 85.039 37.927 35.500 720 x 480 59.941 31.469 28.322 56.250 35.156 36.000 60.317 37.879 40.000 72.188 48.077 50.000...
  • Page 25 General Specifications Resolution Frequency Mode Horizontal Horizontal Vertical (pixel) Vertical (Hz) Clock (MHz) (pixel) (kHz) 60.004 48.363 65.000 70.069 56.476 75.000 75.029 60.023 78.750 84.997 68.678 94.500 74.700 60.134 79.857 1024 x 768 1024 90.029 72.833 100.219 109.901 90.009 125.292 112.294 91.407 127.239...
  • Page 26 1. Product Information Resolution Frequency Mode Horizontal Horizontal Vertical (pixel) Vertical (Hz) Clock (MHz) (pixel) (kHz) 60.000 45.000 74.250 69.472 52.521 88.970 71.577 54.112 91.666 1280 x 720 1280 74.605 56.401 95.544 85.064 64.308 109.967 100.047 76.336 131.908 59.995 47.396 68.250 59.870 47.776...
  • Page 27 General Specifications Resolution Frequency Mode Horizontal Horizontal Vertical (pixel) Vertical (Hz) Clock (MHz) (pixel) (kHz) 60.020 63.981 108.000 60.130 65.360 122.880 72.037 76.863 132.820 1280 x 1024 1280 1024 75.025 79.976 135.000 80.003 85.763 149.571 85.024 91.146 157.500 1360 x 768 1360 60.015 47.712...
  • Page 28 • Signals whose resolution exceeds the native resolution mentioned below will be compressed. For this reason, some information may be lost and/or image quality may be affected. • Y024/Y025/Y028: 1024 x 768 dots , Y026/Y027/Y029: 1280 x 800 dots List of supported signals (Y/P...
  • Page 29 General Specifications Resolution Frequency Mode Horizontal Vertical Horizontal Vertical (Hz) Clock (MHz) (pixel) (pixel) (kHz) 576p (625p) 50.000 31.250 27.000 720 / 50p 1280 50.000 37.500 74.250 720 / 60p 1280 60.000 45.000 74.250 1080 / 50i 1920 50.000 28.125 74.250 1080 / 60i 1920...
  • Page 30 1. Product Information List of supported signals (HDMI input) Since the resolutions or frequencies input from a computer or picture device vary and may be different from the signals listed below, the images may not appear correctly or some signal formats may not be detected properly and even it may fail to display the images.
  • Page 31 General Specifications Resolution Frequency Mode Horizontal Horizontal Vertical (pixel) Vertical (Hz) Clock (MHz) (pixel) (kHz) 59.940 31.469 25.175 72.809 37.861 31.500 75.000 37.500 31.500 640 x 480 85.008 43.269 36.000 69.444 34.722 28.299 90.038 45.829 38.130 66.667 35.000 30.240 720 x 480 59.941 31.469 28.322...
  • Page 32 1. Product Information Resolution Frequency Mode Horizontal Horizontal Vertical (pixel) Vertical (Hz) Clock (MHz) (pixel) (kHz) 60.004 48.363 65.000 70.069 56.476 75.000 75.029 60.023 78.750 84.997 68.678 94.500 1024 x 768 1024 74.700 60.134 79.857 90.029 72.833 100.219 109.901 90.009 125.292 112.294 91.407...
  • Page 33 General Specifications Resolution Frequency Mode Horizontal Horizontal Vertical (pixel) Vertical (Hz) Clock (MHz) (pixel) (kHz) 59.995 47.396 68.250 59.870 47.776 79.500 1280 x 768 1280 74.893 60.289 102.250 84.837 68.633 117.500 60.020 63.980 108.000 60.040 49.730 83.300 59.890 65.100 122.380 1280 x 800 1280 59.910...
  • Page 34 1. Product Information Resolution Frequency Mode Horizontal Horizontal Vertical (pixel) Vertical (Hz) Clock (MHz) (pixel) (kHz) 59.960 55.870 106.380 59.870 65.020 122.240 1366 x 768 1366 60.000 48.000 72.000 59.790 47.712 85.500 59.948 64.744 101.000 1400 x 1050 1400 1050 59.978 65.317 121.750...
  • Page 35 General Specifications Resolution Frequency Mode Horizontal Horizontal Vertical (pixel) Vertical (Hz) Clock (MHz) (pixel) (kHz) 59.883 64.674 119.000 1680 x 1050 1680 1050 59.954 65.290 146.250 List of supported 3D Formats Computer Input Frequency 3D Transmission method Mode Frame Vertical (Hz) Clock (MHz) Side-by-Side Top and Bottom...
  • Page 36 1. Product Information 3D Format Mode Frame Sequential Side-by-Side Top and Bottom 480i (525i) 576i (625i) 480p (525p) 576p (625p) 720 / 60p 1080 / 60i 1080 / 60p Video Input 3D Format Mode Frame Sequential Side-by-Side Top and Bottom NTSC HDMI Input Frequency...
  • Page 37 General Specifications Frequency 3D Transmission method Mode Vertical Clock Frame Side-by- Top and Frame (Hz) (MHz) Sequential Side Bottom Packing 1366 x 768 59.79 85.5 1440 x 900 59.901 88.75 1440 x 900 59.887 106.5 1600 x 900 1600 x 1200 1680 x 1050 59.883 1680 x 1050...
  • Page 38 1. Product Information Frequency 3D Transmission method Mode Vertical Clock Frame Side-by- Top and Frame (Hz) (MHz) Sequential Side Bottom Packing 720 / 50p <Top- 74.25 and-Bottom> 720 / 60p <Top- 59.940 / 74.176 / and-Bottom> 60.000 74.25 1080 / 24p 23.976 / 74.176 / <Top-and-Bottom>...
  • Page 39 General Specifications Pin No. Pin description: During RGB Pin description: During Y/P input input C Data Horizontal sync signal Vertical sync signal C CLOCK Input Signal • RGB input RGB signals: 0.7 V (p-p) 75 ohm Horizontal sync signal: TTL level (Pos/neg polarity) Vertical sync signal: TTL level (Pos/neg polarity) •...
  • Page 40 1. Product Information Replies • Acknowledge (Aborted) '=(3Dh)' + Command(3byte) + ':(3Ah)' + 'E(45h)' + 'R(52h)' + '0(30h)' + CR(0Dh) • No acknowledge '=(3Dh)' + 'E(45h)' + 'R(52h)' + '0(30h)' + CR(0Dh) For details of Acknowledge (Normally ended), see "Main commands".

  • Page 41: Installation

    2. Installation Installation Requirements • Do not place vases, plant pots, cups, toiletries, medicines, small metal objects, or containers holding water or any other liquids, on or close to this machine. Fire or electric shock could result from spillage or if such objects or substances fall inside this machine. •...
  • Page 42 2. Installation • Push the power plug all the way into the power outlet. Do not use a power outlet with a loose connection. Doing so may result in heat buildup. Plug the power cord in the correct direction into the base.

  • Page 43: Pattern Of Installation

    Pattern of Installation You can position the projector in one of four ways. Select the setting according to the position of the projector in Projection Mode under Default Settings 2. Y024/Y025/Y026/Y027 Y028/Y029 1. Standard The projector is placed in front of a screen onto which the images are projected.
  • Page 44 2. Installation 3. Ceiling/Wall The projector is mounted on the ceiling/wall in front of a screen onto which the images are projected. 4. Rear Ceiling The projector is mounted on the ceiling behind a screen onto which the images are projected.

  • Page 45: Relationship Between The Projection Distance And The Screen Size

    The projection distance becomes shortest when the zoom lever is at the end of the wide side, and longest when the zoom lever is at the end of the tele side. Y024/Y025 Projection distance Projection size...
  • Page 46 2. Installation Projection distance Projection size Projection height Wide Tele 40 inches 0.77 m (2.53 feet) 1.20 m (3.94 feet) 3 cm (1 inch) 60 inches 1.18 m (3.87 feet) 1.80 m (5.91 feet) 5 cm (2 inches) 80 inches 1.58 m (5.18 feet) 2.42 m (7.92 feet) 6 cm (2 inches)
  • Page 47 Relationship Between the Projection Distance and the Screen Size Projection size Projection distance Projection height 60 inches 0.61 m (2.00 feet) 5 cm (2 inches) 70 inches 0.72 m (2.35 feet) 5 cm (2 inches) 80 inches 0.83 m (2.71 feet) 6 cm (2 inches) 90 inches 0.94 m (3.07 feet)

  • Page 48: Checking The Accessories

    2. Installation Checking the Accessories Read This First Start Guide Remote control AAA battery LR03 CD-ROM RGB cable Power cord Warranty card Mouse remote control receiver (Y025, Y027, and Y029 only) Carrying bag (Y024, Y025, Y026, and Y027 only)

  • Page 49: Connecting Equipment To The Projector

    Connecting Equipment to the Projector Connecting Equipment to the Projector • Do not place the power cord and connection cable in a way that might cause someone to trip and fall. The product might fall over and cause an injury. Various equipments can be connected to the projector.
  • Page 50 2. Installation Using a DVI-to-HDMI cable To input a DVI signal to the projector, connect a DVI-to-HDMI cable to the HDMI port of the projector and to the DVI output of a computer. To output audio from the speaker on the projector, connect an audio cable to the Audio In port of the projector and to the audio output of a computer.

  • Page 51: Connecting Av Equipment

    Connecting Equipment to the Projector Connecting AV Equipment Use a cable that supports the signal being input when connecting AV equipment. Using an HDMI cable Connect an HDMI cable to the HDMI ports of the projector and the AV equipment. •...

  • Page 52: Connecting An External Display Device

    2. Installation Connecting an External Display Device You can display the projected image on another display simultaneously by connecting the projector and the external display device. The image signals input into the Computer1 In port can be displayed on an external display device.

  • Page 53: Using The Menus

    Using the Menus Using the Menus This section explains the methods for changing the menu screen using the remote control. 1. Press the [Menu] button. 2. Select the menu tab using the buttons. If you select the Display Status tab, you can confirm the information in this step. 3.
  • Page 54 2. Installation • Inputting numbers Use the number buttons on the remote control to input numbers. • Inputting text (Y025/Y027/Y028/Y029 only) Use the keyboard that is displayed on screen to input text. You can also use the number buttons on the remote control to input numbers. •...
  • Page 55 Using the Menus • Settings in the Network/USB Settings menu are not applied until you select [Reflect] on the confirmation screen.

  • Page 56: Options Installation

    2. Installation Options Installation Ricoh PJ Interactive kit Type1 Setting Up the Projector 1. Check the projector to make sure that the power supply is OFF. If you attach the projector adapter while the projector power is on, Interactive Mode may not work correctly.
  • Page 57 Options Installation 4. Re-attach the interactive kit adapter slot cover. Setting Up Your Computer 1. Insert the product CD-ROM into the computer. If the auto-play screen appears, install or run the Software. If the user account control screen appears, perform one of the following steps: •...
  • Page 58 2. Installation • To operate the projector screen, use the projector operation panel or the remote control that is included with the projector. 1. Turn on the projector to project the screen. To turn on the projector or project the screen, see the operating instructions provided with the projector.

  • Page 59: Replacement And Adjustment

    3. Replacement and Adjustment Replaceable Part Hierarchy The flow chart below shows what parts must be removed to access each replaceable part in the projector. The parts on the first level (e.g., Lamp module) are accessible without removing any other parts. The more levels down that a part is, the more parts you need to remove in order to access it.

  • Page 60: Special Tools

    3. Replacement and Adjustment Special Tools Make sure that technicians are equipped with the following tools, which will be necessary in order to update the main firmware, and to perform adjustments that are necessary after replacing the optical engine or main board. 1.

  • Page 61: Parts Replacement

    Parts Replacement Parts Replacement "Left" and "right" indicate the directions as seen from the projected screen. 1. Left 2. Right Lamp Module 1. Turn off the power first and unplug the power cord after the cooling fan stops. Since the lamp unit is still heated just after the power is turned off, make sure to replace the lamp unit at least one hour or more after the power cord is unplugged.
  • Page 62 3. Replacement and Adjustment 3. Loosen the screw on the side of the inner lamp cover, and then remove the inner lamp cover. 4. Loosen the two screws on the side of the lamp unit. 5. Raise the metal handle.

  • Page 63: Intake Cover

    Parts Replacement 6. Hold the handle, and then pull the lamp unit out of the projector. Intake Cover 1. While pressing the lever on the top of the air filter, pull the filter open. Bottom Cover...

  • Page 64: Main Board Assembly

    3. Replacement and Adjustment 1. Bottom cover [A] ( x 4, hook) Main Board Assembly 1. Bottom cover ( page 61) 2. Bottom plate [A] ( x 8)

  • Page 65: Top Cover

    Parts Replacement When disconnecting [B]: 3. Main board assembly [A] ( x 7, x 13/Connector [C]: Y025/Y027 only.) 4. Terminal cover [A] (hook) Top Cover 1. Lamp module ( page 59) 2. Interactive kit adapter slot cover...

  • Page 66: Control Panel Board

    3. Replacement and Adjustment 3. Intake cover ( page 61) 4. Bottom cover ( page 61) 5. Top cover [A] ( x 5, x 1) Control Panel Board 1. Top cover ( page 63) 2. Control panel board with bracket [A] ( x 8)

  • Page 67: Keys

    Parts Replacement 3. Control panel board [A] ( x 4) Keys 1. Control panel board with bracket ( page 64 "Control Panel Board") 2. Keys (L) [A]...

  • Page 68: Optical Engine

    3. Replacement and Adjustment 3. Power button LED cover [A] 4. Keys (M) [A] and Keys (S) [B] Optical Engine • After replacing the optics section, you must the input the value of color wheel index delay that is specific to the new unit. The value is printed on the label attached to the unit. Make a note of the last three digits on the label shown in the figure, and enter it after replacement.
  • Page 69 Parts Replacement 1. Top cover ( page 63) 2. Optical engine [A] ( x 7, x 3/Connector [B]: Y025/Y027 only) How to determine the type of the optical engine 1. Y025/Y027...

  • Page 70: Remote Control Receiver Board

    3. Replacement and Adjustment 2. Y024/Y026 3. Y028/Y029 4. Lens barrel of the Y024/Y025/Y026/Y027 model 5. Auto focus unit 6. No auto focus unit 7. Lens barrel of the Y028/Y029 model How to determine the resolution of the optical engine Read the second to fifth letters on the label attached to the left side of the optical engine and check them against the following table.

  • Page 71: Wireless Lan Module (Y025/Y027/Y029 Only)

    Parts Replacement 2. Front right cover with bracket [A] ( x 5, x 1 (Y025/Y027/Y028/Y029 only)) 3. Remote control receiver board [A] ( x 1, x 1) Wireless LAN Module (Y025/Y027/Y029 only) 1. Remote control receiver board ( page 68)

  • Page 72: Network Board (Y025/Y027/Y028/Y029 Only)

    3. Replacement and Adjustment 2. Wireless LAN Module [A] ( x 2, x 2) Pull the connector [B] in a vertical direction from the board to disconnect it. Network Board (Y025/Y027/Y028/Y029 only) 1. Wireless LAN module ( page 69) 2. Front right cover [A] ( x 1)

  • Page 73: Lamp Ballast

    Parts Replacement 3. Network board [A] ( x 5) Lamp Ballast 1. Top cover ( page 63)

  • Page 74: Speaker

    3. Replacement and Adjustment 2. Lamp ballast ( x 2, x 4, hooks x 3) Speaker 1. Main board assembly ( page 62) 2. Lamp Ballast ( page 71)
  • Page 75 Parts Replacement 3. Lift the speaker bracket [A]. Take care not to lose the rubber grommets [B]. 4. Pull out the cables [A] to remove the speaker [B]. When attaching the speaker Arrange the cables as shown in the picture below. 1.

  • Page 76: Psu

    3. Replacement and Adjustment 1. Speaker ( page 72) 2. PSU ( x 4, x 3) Thermistor 1. PSU ( page 74) 2. Thermistor cover [A] ( x 1)

  • Page 77: Lamp Fan

    Parts Replacement 3. Thermistor bracket [A] 4. Thermistor [A] Lamp Fan 1. Thermistor cover ( page 74 "Thermistor")

  • Page 78: Exhaust Fan

    3. Replacement and Adjustment 2. Lamp fan bracket [A] ( x 1) 3. Lamp fan [A] (hooks x 2) Exhaust Fan • When installing the exhaust fans, make sure that the fans are installed with their decals facing the outside of the machine.
  • Page 79 Parts Replacement 1. Main Board Assembly ( page 62) 2. Top cover ( page 63) 3. Front left cover [A] ( x 2)

  • Page 80: Intake Fan

    3. Replacement and Adjustment 4. Pull out the cables [B] to remove exhaust fan 1 [D]. Pull out the cables [A] to remove exhaust fan 2 [C]. When attaching the exhaust fans Arrange the cables as shown in the picture below. 1.
  • Page 81 Parts Replacement 2. Lamp ballast ( page 71) 3. Intake fan [A]...

  • Page 82: Electrical Adjustment

    3. Replacement and Adjustment Electrical Adjustment Adjustment Points vs Part Replaced The table below shows you the items to be adjusted according to the type of part you replaced. Keystone Sub Contrast Color wheel index delay Main board Control panel board Optics section For this model, Sub Contrast is adjusted at the factory and no further adjustment is required.

  • Page 83: Projector Setup

    Electrical Adjustment Projector Setup Plug in the power cord and press the [Power] button of the projector. How to enter the Service Mode 1. Press and hold the [Enter] and [Menu] buttons of the projector simultaneously for 2 seconds. You will hear a short beep. 2.
  • Page 84 3. Replacement and Adjustment The number in the Error log shows the error ID ( page 113 "Error ID"). Fan locations 1. Fan1 (intake fan) 2. Fan2 (exhaust fan 1) 3. Fan3 (exhaust fan 2) 4. Fan4 (lamp fan) Keystone Calibration 1.
  • Page 85 Electrical Adjustment 2. Set the projector on a level surface. 3. Press the [Enter] button of the projector. When the adjustment is successfully completed, the values changes from the default [0-0-2048]. (Example: See below) If it fails, the values don’t change from the default [0-0-2048]. 4.
  • Page 86 3. Replacement and Adjustment 5. Select the KC1 item by pressing the button. 6. Press the [Enter] button of the projector. When the adjustment is successfully completed, the values changes from the default [0-0-2048]. (Example: See below) If it fails, the values don’t change from the default [0-0-2048].
  • Page 87 Electrical Adjustment 7. Keep the projector at -30 degrees. 8. Select the KC2 item by pressing the button. 9. Press the [Enter] button of the projector. When the adjustment is successfully completed, the values changes from the default [0-0-2048]. (Example: See below) If it fails, the values don’t change from the default [0-0-2048].
  • Page 88 3. Replacement and Adjustment 10. Set the projector on a level surface and turn on the projector to shine the lamp through it for 30 minutes or more. 11. Select the KC3 item by pressing the button. 12. Press the [Enter] button of the projector. When the adjustment is successfully completed, the values changes from the default [0-0-2048].
  • Page 89 Electrical Adjustment • This adjustment can also be done manually using the Backup/Restore Tool. ( page 92 "Data Backup/Restore") Color wheel index delay 1. Select the C/W index delay item by pressing the button. 2. Adjust the value by pressing the or button. Altitude 1.
  • Page 90 3. Replacement and Adjustment 3. Press the MENU button.

  • Page 91: System Maintenance

    4. System Maintenance Firmware Update Updating the Firmware Using a Computer (Main Board only) • There are two types of firmware; the Y024/Y025/Y028 firmware and the Y026/Y027/Y029 firmware. Use the firmware that is supported by your projector. Preparation Before you begin firmware update, the SiLabs driver software must be installed on your computer.
  • Page 92 4. System Maintenance 5. Start DLP_FlashLoader on your computer. 6. Click [browse…] and select the firmware data (*.img file) you want to install. • “Skip Boot loader Area:” is selected by default. Do not change the setting unless otherwise indicated. 7.

  • Page 93: Updating The Firmware Using A Usb Memory Device (Y025/Y027/Y028/Y029 Only)

    Firmware Update Updating the firmware using a USB memory device (Y025/Y027/Y028/Y029 only) • There are two types of firmware; the Y025/Y028 firmware and the Y027/Y029 firmware. Use the firmware that is supported by your projector. • Do not touch the projector while updating the firmware. Doing so may cause the update to fail. •...

  • Page 94: Data Backup/Restore

    4. System Maintenance Data Backup/Restore When replacing the main board or the optical engine, the backup/restore tool can be used for backing up and restoring projector settings. What to Do When Replacing Parts When replacing the main board Before replacement: Perform “Data Backup” and “Keystone Backup”. After replacement: Perform “Data Restore”...

  • Page 95: How To Use The Backup/Restore Tool

    Data Backup/Restore How to Use the Backup/Restore Tool Downloading the tool 1. Download the “Backup Tool”. 2. After extracting the package, Execute “Y0119100B.exe”. The following files will appear. • Data_BackupRestore.EXE (the backup/restore tool) • USB-Serial_Driver_XP-Vista-7.EXE (driver software required when connecting the projector and the computer) Installing the USB Driver 1.
  • Page 96 4. System Maintenance Starting the Backup/Restore Tool 1. Execute “Data_BackupRestore.EXE” and open the “Data_BackupRestore” folder. 2. Execute “Data_BackupRestore_Tool.exe”. 3. Select the COM port that is used for connection between the projector and the computer. How to determine the COM port Right-click “Computer”...
  • Page 97 Data Backup/Restore 3. Click [Backup]. Backup will take 3 to 4 minutes. 4. When “Backup Complete.” is displayed, click [OK]. How to Check the Data Backup 1. Open “Data_BackupRestore_**.xls” in the “Data_BackupRestore” folder. Macros must be enabled. 2. Open the “Backup” worksheet and click [Execute] on the sheet.
  • Page 98 4. System Maintenance 3. Select the backup file “X3340_**************.dat”. (** indicate the date and time.) The file name above is an example. "X3340" may be either of the following, depending on the projector model. • X3340 • WX3340 • X3340N •...
  • Page 99 Data Backup/Restore • WX3340N • X4240N • WX4240N 3. Click [Restore]. 4. When “Restore Complete.” is displayed, click [OK]. How to Perform Keystone Backup 1. Select [Keystone]-[Backup]. 2. Only when changing the destination folder: Click [Choose], and then select where to save the file. 3.
  • Page 100 4. System Maintenance How to Check the Keystone Backup 1. Open “Data_BackupRestore_**.xls” in the “Data_BackupRestore” folder. Macros must be enabled. 2. Open the “Keystone” worksheet and click [Execute] on the sheet. 3. Select the backup file “KC_**************.dat”. (** indicate the date and time.) 4.
  • Page 101 Data Backup/Restore If you cannot back up the settings from the old board, select [Manual] and enter the following values. • KC0: 25 3375 2048 • KC1: 25 3375 1792 • KC2: 25 3375 2304 • KC3: 25 3375 2048 3.
  • Page 102 4. System Maintenance...

  • Page 103: Network Service Menu

    Network Service Menu Network Service Menu Displaying the Network Service Menu 1. Enter the service mode. ( page 81 "Projector Setup") 2. Press the MENU button. 3. Press three times to display the “Network/USB Settings” menu. 4. Press . 5. Press several times to display the “Network Application Settings”...
  • Page 104 4. System Maintenance Item Description @Remote: Displays the result of request number confirmation. Confirmation 0: Confirmation was successful. Response Result 1: Request number error. Check the entered request number. If the entered number is correct, the installation information may not have been registered in the NRS (New Remote Service) gateway.
  • Page 105 Network Service Menu Item Description @Remote: Display Displays the error code, which shows the details of the error when the result of Error Code "@Remote: Confirmation Response Result", "@Remote: Registration Response Result", "@Remote: Scheduled Notify Result", or "@Remote: Error Notification Result"...
  • Page 106 4. System Maintenance Item Description @Remote: Certificate Certificate status for @Remote function. Update Status 0: Normal state. No cause for update detected. 1: Certificate update requested. notifyAuthKenChangeVer13 is sent to the regular gateway or rescue gateway, depending on the cause for update. 2: Waiting for certificate reception.
  • Page 107 Network Service Menu Item Description @Remote: Certificate Displays the result of certificate check upon installation and startup. Check Result (ten's digit) 0: Normal 1: Serial number abnormality 2: ID2/serial number inconsistency 3: Individual certificate abnormality 4: Common certificate abnormality 5: Rescue certificate abnormality (one's digit) 0: The period between the current time and expiration time is longer than the configured margin.
  • Page 108 4. System Maintenance Item Description @Remote: Error Displays the result of error auto notification. Notification Result 0: Success 3: Communication Error (proxy enabled). 4: Communication Error (proxy disabled). 5: Proxy error (authentication failure). 8: Other errors. For details, see "@Remote: Display Error Code". @Remote: Next Displays the next scheduled notification date set from the NRS (New Remote Scheduled Notify...
  • Page 109 Network Service Menu Item Description @Remote: HTTP Transmission timeout to NRS (New Remote Service) gateway. Transmission Timeout @Remote: HTTP Reception timeout from NRS (New Remote Service) gateway. Reception Timeout @Remote: Retry Connection retry interval when unable to connect to NRS (New Remote Interval on HTTP Service) gateway.
  • Page 110 4. System Maintenance • -12007 The request No. used for registration does not match the last confirmed No. • 1 NRS Center is outside office hours. • -2385The international dialing prefix included in prefixboxTelNo is inappropriate. • -2387 Unsupported by the center. •...

  • Page 111: Troubleshooting

    5. Troubleshooting LED Display Internal problems are shown by a combination of LED Indicators accompanied by beep sounds. " " means they are flashing. • If the problem occurred during firmware update, there will be no beep sound. Status of Indicator Lights Trouble Cause Solution...
  • Page 112 5. Troubleshooting Status of Indicator Lights Trouble Cause Solution Fan error Fan rotation speed is • Check if the fan too low. connector is Power went out properly during use. DAC error of the fan connected. • Replace the fan. The number of flashes indicates the Fan No.
  • Page 113 LED Display Status of Indicator Lights Trouble Cause Solution After the [Power] button and Firmware The projector cannot • Make sure that the the [AV Mute] button flash for download error find the firmware (.sfw) firmware file is about 5 seconds, the file for the update.
  • Page 114 5. Troubleshooting Status of Indicator Lights Trouble Cause Solution The [Power] button and the Firmware The projector cannot • Make sure the [AV Mute] button flash for download error detect the USB USB memory more than 25 minutes. memory device. device is connected correctly.

  • Page 115: Error Id

    Error ID Error ID The error ID shown on the Service status display indicates the cause of the error. Error Meaning Cause Solution Lamp turn on error • Lifetime of the lamp has • Replace the lamp. ended. • Clean the inside of the •...
  • Page 116 5. Troubleshooting Error Meaning Cause Solution Temp error • The temperature around • Check the environment, e.g. the intake fan is 42 whether there is any heat degrees C or higher. source near the projector. • Temperature sensor is • Check if the temperature sensor defective.
  • Page 117 Error ID Error Meaning Cause Solution Color wheel error • The color wheel stopped • Check if the color wheel sensor after the lamp turned on. connector (CN19) is properly connected. • Color wheel rotation speed is too low after the •...
  • Page 118 5. Troubleshooting Error Meaning Cause Solution Lamp go out error • Lifetime of the lamp has • Disconnect the power cord, ended. wait for the lamp to cool down, and then connect it again. • The lamp is defective. • Replace the lamp. •...

  • Page 119: Troubleshooting

    Troubleshooting Troubleshooting Use this section to diagnose problems with the projector. Problem Solutions Power does not turn on. • Make sure the power plug or connector is connected correctly. • Make sure the lamp cover is mounted correctly. For details, see the Operating Instructions. Power turns off during use.
  • Page 120 5. Troubleshooting Problem Solutions No sound. • Press the Input button. For details, see the Operating Instructions. • Make sure the mute function is not turned on. For details, see the Operating Instructions. • Check the speaker's volume adjustment. For details, see the Operating Instructions. •...
  • Page 121 Troubleshooting Problem Solutions Image is dark. • Check the settings of “Brightness” and “Contrast” in “Image Adjustment”. For details, see the Operating Instructions. • Make sure the lamp is not near the end of its service life. For details, see the Operating Instructions. •...
  • Page 122 5. Troubleshooting Problem Solutions The remote control does not • Make sure the ID assigned to the remote control and in respond. the settings of “Remote Control ID” in “Default Settings” are the same. For details, see the Operating Instructions. •...

  • Page 123: Interactive Kit Error Messages

    Troubleshooting Problem Solutions Wireless LAN is disabled. (Y025/ • Check the settings of “Wireless LAN Settings” in Y027/Y029 only) “Network Settings” under “Network/USB Settings”. For details, see the Operating Instructions. • Make sure there is nothing placed between the computer and the projector.

  • Page 124: Interactive Kit Troubleshooting

    5. Troubleshooting Message Cause Solution Failed to register. Do The projector failed to register the To try the registration process again, you want to retry? computer USB adapter. remove the computer USB adapter, and then click [OK]. • Make sure that the computer USB adapter is set correctly.

  • Page 125: Electronic Pen Led Display

    Troubleshooting Electronic pen LED Display 1. LED1 2. LED2 LED1 LED2 Not registered by projector/ Flashes red. Currently being registered by projector Registration completed Lights up in green or rapidly flashes. Charging Lights up in green.
  • Page 126 MEMO...

This manual is also suitable for:

Y025Y026Y027Y028Y029

Table of Contents