Flue / Chimney Fire; Troubleshooting Tips - Dimplex Nectre n65 Installation/Operation Instruction Manual

Operating Instructions

Flue / Chimney Fire

If a flue/chimney fire occurs:
• Shut air slide control fully to smother the fire.
• Contact your local, municipal or state/provincial fire authority for information on how to handle a
chimney fire. Have a clearly understood plan to handle a chimney fire.
• Do not use the appliance after a flue fire until an accredited installer or fire official assesses the
cause and any resultant damage.

Troubleshooting Tips

1. Glass in door blackening — this can have several possible causes:
• Burning unseasoned wood — if the wood is too wet, it will cause the glass to blacken.
• Appliance operated at low temperature — after an overnight burn where the air slide control has
been fully closed, the glass may have blackened. When the fire is re-stoked and burning on the
high heat setting, the blackened glass should self-clean.
• Problems with the flue — insufficient flue draft can cause the glass to blacken. If the flue is
too short, not properly insulated, or in a position that results in a downdraft, then there will be
insufficient flue draft. Contact the installer should this happen.
2. Trouble starting the fire — if all ash has been removed from the firebox, then it can upset the
supply of air to the base of the fire. Retain some ash when cleaning out the firebox to help restart
the fire.
3. Smoke enters room while re-loading - Always open the door in stages
- Switch the air control to the fully open position and wait at least 30 seconds before continuing.
- Unlatch the door using the door handle extension or gloves, and keep it slightly ajar for
15-20 seconds.
- Open the door fully.
4. Stove does not burn hot enough
- Wet or poor quality firewood is the main cause of poor performance of the stove. Refer to Fuel
Selection section for information on the appropriate fuel to burn.
- Insufficient draft - Chimney height and outside conditions can affect the flue draft. Adding extra
length of chimney or a draft-inducing cap can help solve the issue. Consult your dealer or installer
for advice.
5. Glass cracking — Do not over tighten the screws on the stainless steel strips that hold the door
glass in place. Otherwise, expansion of the door may cause the glass to crack.
WARNING: Never operate a stove with cracked glass. The glass must be replaced before using
the appliance again.
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