Failed To Hear The Peer Party During A Call; Failed To Set Up A Call With 80000 Or Not Ringback Tone Heard - Huawei eSpace 7800 Troubleshooting Cases

eSpace 7800&7900 IP Phone
Troubleshooting Cases

2.5.6 Failed to Hear the Peer Party During a Call

Applicable Models
eSpace 7900 series and eSpace 7800 series
Applicable Versions
All versions
Symptom
During a call, the user cannot hear the peer party.
Possible Causes and Solutions
Possible Cause
The peer party has muted the call.
The volume is minimum.
2.5.7 Failed to Set Up a Call with 80000 or Not Ringback Tone
Heard
Applicable Models
eSpace 7900 series
Applicable Versions
All versions
Symptom
When a user dials 80000 using an IP phone, the call cannot be set up or no ringback tone can
be heard.
Possible Causes and Solutions
Possible Cause
The voice codec
priority is
incorrectly set.
Issue 01 (2013-12-26)
How to Resolve
Ask the peer party to unmute the call.
Press the Volume button to turn up the volume.
How to Resolve
Adjust the voice codec priority.
Access the phone web page as an administrator. Choose
Advanced > Media and set the priority of G.711A or G.711U to 1.
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