Call Services; Failed To Place Calls; Failed To Receive Calls - Huawei eSpace 7800 Troubleshooting Cases

eSpace 7800&7900 IP Phone
Troubleshooting Cases
Possible Cause

2.5 Call Services

2.5.1 Failed to Place Calls

Applicable Models
eSpace 7900 series and eSpace 7800 series
Applicable Versions
All versions
Symptom
An IP phone can answer incoming calls, but cannot place calls.
Possible Causes and Solutions
Possible Cause
The account used has not been
assigned the rights to place calls.

2.5.2 Failed to Receive Calls

Applicable Models
eSpace 7900 series and eSpace 7800 series
Issue 01 (2013-12-26)
How to Resolve
39 31 30 2E 78 6D 6C.
3. Add 00 to the end of the value. Then, the value becomes
75 70 66 70 72 6F 66 69 6C 65 2E 61 64 64 72 65 73 73
3D 68 74 74 70 3A 2F 2F 31 39 32 2E 31 36 39 2E 31 2E
32 37 2F 55 50 46 2D 37 39 31 30 2E 78 6D 6C 00.
4. Set the Option 246 field to 75 70 66 70 72 6F 66 69 6C
65 2E 61 64 64 72 65 73 73 3D 68 74 74 70 3A 2F 2F 31
39 32 2E 31 36 39 2E 31 2E 32 37 2F 55 50 46 2D 37 39
31 30 2E 78 6D 6C 00. The following command is for
Huawei's S53 series switch:
Command: dhcp server option 246 hex 75 70 66 70 72 6F
66 69 6C 65 2E 61 64 64 72 65 73 73 3D 68 74 74 70 3A 2F
2F 31 39 32 2E 31 36 39 2E 31 2E 32 37 2F 55 50 46 2D 37
39 31 30 2E 78 6D 6C 00
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How to Resolve
Contact your system administrator to assign the
rights to place calls.
2 Troubleshooting Cases
21