Table Of Contents - Huawei eSpace 7800 Troubleshooting Cases

Table of Contents

eSpace 7800&7900 IP Phone

Troubleshooting Cases

About This Document .........................................................................................................................ii

1 Troubleshooting Methods ............................................................................................................... 1

1.1 Checking Icons ............................................................................................................................................................. 1

1.1.1 eSpace 7800 Series IP Phone ..................................................................................................................................... 1

1.1.2 eSpace 7900 Series IP Phone ..................................................................................................................................... 3

1.2 Reviewing Logs ............................................................................................................................................................ 4

1.2.1 eSpace 7800 Series IP Phone ..................................................................................................................................... 6

1.2.2 eSpace 7900 Series IP Phone ..................................................................................................................................... 6

1.3 Using a Packet Capture Tool to Capture Packets .......................................................................................................... 8

1.4 Performing Diagnose .................................................................................................................................................... 9

2 Troubleshooting Cases ................................................................................................................... 11

2.1 Hardware..................................................................................................................................................................... 11

2.1.1 Startup Failure.......................................................................................................................................................... 11

2.1.2 Call Faults ................................................................................................................................................................ 12

2.1.3 Onhook/Offhook Failure .......................................................................................................................................... 13

2.2 Network ...................................................................................................................................................................... 13

2.2.1 Network Connection Failure .................................................................................................................................... 13

2.2.2 Failed to Obtain an IP Address................................................................................................................................. 14

2.2.3 IP Address Conflict .................................................................................................................................................. 14

2.2.4 Failed to Obtain an IP Address in DHCP Mode ....................................................................................................... 15

2.2.5 Failed to Connect to eSight in HTTPS Mode .......................................................................................................... 16

2.3 Login and Registration................................................................................................................................................ 17

2.3.1 Registration Failure After an IP Address Is Manually Configured .......................................................................... 17

2.3.2 Failed to Register with the UAP (eSpace U2980) in UC2.0 .................................................................................... 18

2.3.3 "No active AA server" Is Displayed During a Login Attempt.................................................................................. 18

2.4 Settings ....................................................................................................................................................................... 19

2.4.1 BLF Service Does Not Take Effect .......................................................................................................................... 19

2.4.2 Upgrade Failure in DHCP Option 246 Mode........................................................................................................... 20

2.5 Call Services ............................................................................................................................................................... 21

2.5.1 Failed to Place Calls ................................................................................................................................................ 21

2.5.2 Failed to Receive Calls ............................................................................................................................................ 21

2.5.3 Failed to Place Calls and Receive Calls ................................................................................................................... 22

Issue 01 (2013-12-26)

Huawei Proprietary and Confidential

Contents

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