Table of Contents Table of Contents Table of Contents Before You Begin Related Documentation Getting Started Hardware Overview T33P/T33G Hardware T31P/T31G/T31/T30P/T30 Hardware Power LED Indicator Line Key LED Screen and Icons Idle Screen Calls Screen Icons in the Status Bar T33P/T33G Icons in the Status Bar T31P/T31G/T31/T30P/T30 Icons in the Status Bar Line Key Icons...
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Yealink T3 Series IP Phones User Guide Silencing or Rejecting Incoming Calls Silencing a Call Rejecting a Call Manually Rejecting Anonymous Calls Rejecting Calls with Do Not Disturb (DND) Rejecting Calls with DND on All Lines Rejecting Calls with DND on a Specific Line...
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Table of Contents Sending Multicast Paging Setting a Multicast Paging Key Sending a Paging by a Multicast Paging Key Setting a Paging List Key Setting a Paging Group Sending Pages by a Paging List Key Deleting a Paging Group Receiving Multicast Paging Managing a Paging Call Advanced Call Features Using Call Completion...
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Yealink T3 Series IP Phones User Guide Visual Alert for BLF Pickup Ring Type for BLF Parked Call Monitor Setting an Alert Tone for the BLF Parked Call Monitor Visual Alert for BLF Parked Call Monitor Picking up a Remote Call by BLF List Key...
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Table of Contents Editing Contact Groups Deleting Contact Groups Managing the Local Directory Contacts Adding Contacts Viewing Contacts Editing Contacts Deleting a Contact Deleting All Contacts Moving a Local Directory Contact to Blacklist Searching for Contacts Favorites Adding Favorites Adding an Existing Contact to Your Favorites Adding a New Contact to Your Favorites Viewing Favorites Reordering Favorites...
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Yealink T3 Series IP Phones User Guide Customizing Your Phone Changing the Administrator Password Wallpaper Changing Wallpaper on Idle Screen Screen Saver Changing the Waiting Time for Screen Saver Disabling Time & Date and Status Icons Display Setting the Screen Saver Type...
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Table of Contents For the T31P/T31G/T31/T30P/T30 Phone...
T30 IP phones Related Documentation You can view more types of documents to make the phone to perform more functions. You can obtain additional information on the following phones from Yealink Support: Classic IP Phone T33P Classic IP Phone T33G...
Getting Started Getting Started Before you use your phone, take some time to get familiar with its features and user interface. The terms "the phone" and "your phone" refer to any of the IP phones. Topics Hardware Overview Screen and Icons Entering Characters Hardware Overview Understanding the phone hardware helps you easily use the phone's features.
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Yealink T3 Series IP Phones User Guide Item Description change depending on what you are doing at the time. • Scroll through information or options displayed on the screen. Navigation Keys • Access History and Directory respectively. OK Key Confirms actions or answers incoming calls.
Getting Started T31P/T31G/T31/T30P/T30 Hardware Item Description Power LED Indic- Indicates call status, message status and phone’s system status. ator Shows information about your phone, such as calls, messages, soft keys, time and Phone Screen date. Access your phone lines and features. Line Keys The T30P/T30 phone does not have Line keys.
Yealink T3 Series IP Phones User Guide Item Description Volume Key Adjust the volume of handset, headset, speaker. Allow you to enter numbers, letters, and special characters. If a menu item has an Keypad keys index number, you can use the keypad key to select the item.
Getting Started LED Status Description page. The monitored user whose line key is not on the current page receives an Fast-flashing red incoming call. The line keys are idle. Screen and Icons The user screens and icon indicators can help you navigate and understand the important information on the phone's status.
Yealink T3 Series IP Phones User Guide T30P/T30 Status Bar: Display the default account, feature status icons, and the time. The status icons are displayed when features are activated. Line Keys: Display the information associated with the line keys and feature keys on the phone.
Getting Started Icons in the Status Bar The icons in the status bar help you easily get the current phone status, such as call and message status. Icons in the status bar vary by phone models. Topics T33P/T33G Icons in the Status Bar T31P/T31G/T31/T30P/T30 Icons in the Status Bar T33P/T33G Icons in the Status Bar Icons...
Yealink T3 Series IP Phones User Guide Icons Description Icons Description Wired network is unreachable Phone Warning Speakerphone (hands-free) Keep Mute mode Handset mode Ringer volume is 0 Headset mode Phone Lock Voice Mail Missed Calls Text Message Call Forward...
Getting Started Icons Description Icons Description The private line registers suc- The shared/bridged line registers suc- cessfully. cessfully. Registering. Register failed. DND is enabled on this line. Call forward is enabled on this line. T31P/T31G/T31/T30P/T30 Line Key Icons Icon indicators (associated with line) Icons Description Icons...
Call Features Call Features You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else, conduct a conference call and perform other basic call features. Topics Changing the Default Account Placing Calls Answering Calls Switching Among the Handset, Speakerphone and Headset Modes Disabling Call Waiting...
Yealink T3 Series IP Phones User Guide Procedure 1. Do one of the following: Start typing a phone number. Select the desired line key (not supported on the T30P/T30 phones). Pick up the handset, press the Speakerphone key or the HEADSET key.
Call Features : By default, you can long press the desired line key to set it. When the phone is idle, you can press the Speed Dial key to call a contact quickly. The phone calls a contact using the configured line by default. If you want to call a contact using another line, you can first press the line key, and then press the Speed Dial key.
Yealink T3 Series IP Phones User Guide 2. Enter the phone number with the country code. 3. Select Send. Placing a Call from the Call History You can place calls to contacts from the History list, which contains the calls that were recently placed, answered, missed, or forwarded.
Call Features Procedure 1. Go to Menu > Directory > Google Contact. 2. Highlight the desired contact and select Send. Placing an Emergency Call from a Locked Phone Once all keys are locked on the phone, you can only dial emergency numbers or authorized numbers that are set up by your administrator, such as 911.
Yealink T3 Series IP Phones User Guide Answering a Call When in a Call You can answer a call when there is already an active call on your phone. When you are in an active call and an incoming call arrives on the phone, a call waiting tone beeps, and the incom- ing call information is displayed.
Call Features Procedure 1. Go to Menu > Features > Call Waiting. 2. Select Disabled from the Call Waiting field. 3. (Optional.) Enter the call waiting off code in the Off Code field. 4. Select Save. Silencing or Rejecting Incoming Calls When you receive an incoming call, you can choose to silence or reject the call instead of answering.
Yealink T3 Series IP Phones User Guide Rejecting Calls with Do Not Disturb (DND) You can enable DND to reject all incoming calls automatically when you do not want to be interrupted. If you want to receive incoming calls from the specific numbers when DND is enabled, you can ask your system administrator to set DND Authorized Numbers.
Call Features Deactivating DND You can deactivate DND when you are ready to resume receiving calls again. Procedure 1. Go to Menu > Features > DND. 2. (Optional.) If the DND is activated on a specific line, select the desired line. 3.
Yealink T3 Series IP Phones User Guide The phone screen displays the redial times and interval. The phone will retry as many times as configured until the callee answers the call. Muting/Unmuting Audio When you are in a call, you can mute the audio, so that you can hear the other person, but they cannot hear you.
Call Features The phone ignores engaged audio device (handset or headset) and plays beep in the Speakerphone (hands-free) mode by default. Note : When you have multiple calls on the phone and the current call is held, you can press the corresponding line key to swap to the active call.
Yealink T3 Series IP Phones User Guide 4. If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the After Ring Time field. 5. (Optional.) Enter the always/busy/no answer forward on code or off code respectively in the On Code or Off Code field.
Call Features The phone prompts a call forward message. Forwarding Incoming Calls with a Forward Key When the phone receives an incoming call, you can easily press the Forward key to forward the incoming call to a specific contact. Before You Begin If you are using the T30P/T30 phones, check with your system administrator if the Forward key has set for your phone.
Yealink T3 Series IP Phones User Guide Performing a Blind Transfer You can transfer a call to another contact immediately without consulting with her/him first. Procedure 1. Press the TRAN key or Transfer (Trans) during a call. 2. Do one of the following: Enter the number or select a contact from the placed call list you want to transfer to.
Call Features 4. Select Transfer (Trans) from the Key Type field. 5. Do one of the following: (Optional.) Enter the string that will appear on the phone screen in the Label field. Enter the contact number you want to transfer the call to in the Value field. On the T33P/T33G phones, highlight the Label or Value field.
Yealink T3 Series IP Phones User Guide 1. Press the Transfer key during a call, the phone screen is shown below: 2. Select the desired transfer mode. Related Topic Setting a Transfer Key Conference Calls The phone supports creating local conference and network conference.
Call Features You can also select the desired contact from the search list, or select a contact from the placed call list or Dir- ectory before you enter the number. 4. When the second party answers the call, select Conference (Conf) to add the second party to the conference. Merging Two Calls into a Conference You can invite a held call into a conference call with the active call.
The phone supports the following 31 channels: 0: Broadcasts are sent to channel 0. Note that the Yealink IP phones running firmware version 80 or earlier can be regarded as listening to channel 0. It is the default channel.
Call Features Topics Sending Multicast Paging Receiving Multicast Paging Managing a Paging Call Sending Multicast Paging Your phone supports up to 31 groups for paging. You can assign a label to each group to identify the phones in the group, such as All, Sales, or HR. You can set a line key as Multicast Paging key or Paging List key on the phone, which allows you to send announcements to the phones with pre-configured multicast address(es) on specific channel(s).
Yealink T3 Series IP Phones User Guide 1. Press the Multicast Paging key when the phone is idle. Both your phone and receiver’s phone play a warning tone and the multicast RTP session will be automatically answered on the receiver’s phone in the speakerphone (hands-free) mode.
Call Features Sending Pages by a Paging List Key You can send a paging by using the Paging List key when the phone is idle. Before You Begin You need to set a Paging List key in advance. Procedure 1. Press the Paging List key when the phone is idle. 2.
Advanced Call Features Advanced Call Features You can perform some server-dependent tasks on the phone. Contact your system administrator to find out if your phone supports these advanced call features. Topics Using Call Completion Call Pickup Call Park and Call Retrieve Busy Lamp Field (BLF) BLF List Shared Line...
Yealink T3 Series IP Phones User Guide Call Pickup You can use call pickup to answer someone else’s incoming call on your phone. The phone supports the following two call pickup features: Directed Call Pickup: allows you to pick up incoming calls to another phone.
Advanced Call Features Before You Begin Your system administrator has enabled the group call pickup and set the group call pickup code. Procedure 1. Pick up the handset, press the line key or the Speakerphone key. The GPickup appears on the phone screen. 2.
Yealink T3 Series IP Phones User Guide 3. Select Key Event from the Type field. 4. Select Group Pick Up from the Key Type field. 5. Select the desired line from the Account ID field. 6. Do one of the following: (Optional.) Enter the string that will appear on the phone screen in the Label field.
Advanced Call Features Related Topics Parking or Retrieving a Call with a Park or Retrieve Key Parking or Retrieving a Call by BLF Key Retrieving a Parked Call in the FAC Mode You can retrieve a parked call in the FAC mode from any phone within your network. Before You Begin Your system administrator has set call park in the FAC mode.
Yealink T3 Series IP Phones User Guide Before You Begin Your system administrator has set call park in the Transfer mode. There is a call parked on the shared parking lot. Procedure 1. Select Retrieve (You may need to select the More( ) >...
Advanced Call Features : By default, you can long press the desired line key to set it. During a call, you can press the Call Park key, and the call is parked to the desired extension or the shared parking lot directly.
Yealink T3 Series IP Phones User Guide Icons LED Status Description T33P/T33G The monitored line is ringing. Fast-flashing The monitored line is dialing. Solid red The monitored line is busy or in a call. The monitored line places a call on hold.
Advanced Call Features Procedure 1. Go to Menu > Features > Dsskey. 2. Select the desired line key. 3. Select BLF from the Type field. 4. Select the desired line from the Account ID field. 5. Do one of the following: (Optional.) Enter the string that will appear on the phone screen in the Label field.
Yealink T3 Series IP Phones User Guide Performing a Blind Transfer During a call, you can transfer the call to the monitored contact in a blind-transfer way. Before You Begin Check with your system administrator if the Transfer Mode via Dsskey is set to Blind Transfer.
Advanced Call Features BLF List BLF List feature enables you to monitor a list of users defined by your system administrator, and the respective key LEDs or icons will either flash or glow depending on the status of monitored lines. It is not available on the T30P/T30 phones.
Yealink T3 Series IP Phones User Guide 2. Select the desired ring tone. 3. Select Save. Visual Alert for BLF Pickup Your system administrator can configure your phone to display the call information when the specified monitored line receives an incoming call.
Advanced Call Features Picking up a Remote Call by BLF List Key When the monitor user is not at his/her desk and someone rings his/her line, you can pick up the call simply by pressing the flashing BLF List key. You can also check the caller ID first, and then pick up the incoming call. Before You Begin Check with your system administrator to find out if this feature is available on your phone.
Yealink T3 Series IP Phones User Guide Before You Begin Check with your system administrator if the Transfer Mode via Dsskey is set to Attended Transfer. Procedure 1. During a call, press the BLF List key of the monitored line which you want to transfer this call to.
1. Select Retrieve. Shared Line Yealink phone supports using Shared Call Appearance (SCA) or Bridged Line Appearance (BLA) to share a line. So that this line can be registered on more than one phone at the same time. Your system administrator can set your phone to use the shared line.
Yealink T3 Series IP Phones User Guide Placing Calls on a Shared Line You can place one or multiple calls on a shared line. The phone places a call on the first shared line key automatically. You can select the desired shared line key first and place a call using this key.
Advanced Call Features Retrieving a Held Call on a Shared Line If you place a call on hold on a shared line, you can resume this call at any time. When the shared line key shows a call that is in a held state, you can resume the held call remotely from other user's phone. Before You Begin There is at least one call placed on public hold on the shared line.
Yealink T3 Series IP Phones User Guide Topics State Indicator of the Intercom key Placing an Intercom Call Picking up an Incoming Call of the Target Extension Answering an Intercom Call State Indicator of the Intercom key On T33P/T33G phones, you can get the intercom status by viewing the icon indicator of the Intercom key.
Advanced Call Features Before picking up an incoming call, make sure that the directed call pickup code has been configured either for an Intercom key or for Call Pickup feature in advance. Check with your system administrator to find out if this feature is available on your phone. Note : If the directed call pickup code is not set, the phone will place a call to the target extension instead of picking up an incoming call of the target extension when you press the Intercom key.
Yealink T3 Series IP Phones User Guide Related Topics Switching Among the Handset, Speakerphone and Headset Modes Muting/Unmuting Audio Answering a Call When in a Call Short Message Service (SMS) Text messages can be stored in your phone’s Inbox, Sentbox, Outbox or Draftbox, and each box stores up to 100 text messages.
Advanced Call Features Deleting a Text Message You can delete messages from your phone after reading. Procedure 1. Go to Menu > Message > Text Message > Inbox (Sentbox, Outbox or Draftbox). 2. Highlight the desired message. 3. Select Option > Delete. The phone prompts you to delete the message or not.
Yealink T3 Series IP Phones User Guide 2. Highlight an account, and then select Connect. 3. Follow the voice prompt to listen to your voice mails. Connect : When the phone prompts that the phone receives a new voice mail, you can press the MESSAGE key or soft key to dial out the voice mail access code directly.
Advanced Call Features Icons Line key LED Status Description T31P/T31G/T31 T33P/T33G Solid green Available/Log in Solid red Wrap up Fast-flashing green × Unavailable Logging into the ACD System After logging into your ACD account, you are ready to receive calls from the ACD system. Before You Begin Your system administrator has set an ACD key for you to log into the ACD system.
Directory Directory The phone provides several types of phone directories, which can be customized by your system administrator. Topics Local Directory Favorites Blacklist Google Contacts Remote Phone Book Local Directory You can store up to 1000 contacts and 48 groups in your local directory, you can search, add, edit and delete a con- tact.
Yealink T3 Series IP Phones User Guide Deleting Contact Groups When you delete a contact group, the contacts in the group will not be deleted. You can view the contacts in All Contacts list. Procedure 1. Select Directory (Dir) or go to Menu > Directory > Local Directory.
Directory Deleting a Contact You can delete any contact from the Local Directory. Procedure 1. Select Directory (Dir) or go to Menu > Directory > Local Directory. 2. Select the desired contact group or All Contacts. 3. Highlight the desired contact, and select Option > Delete. The phone prompts you to delete the contact or not.
Yealink T3 Series IP Phones User Guide Adding Favorites Viewing Favorites Reordering Favorites Deleting Favorites Adding Favorites After adding a contact as a favorite, your phone will automatically assign a Speed Dial key for it. You can quickly dial a contact using the Speed Dial key on the idle screen.
Directory 2. Highlight the desired contact, and select Option > Detail. 3. Enter a new index number in the Favorites Index field. 4. Select Save. Deleting Favorites You can delete favorites to make room for new favorites. Procedure 1. Go to Menu > Directory > Favorites. 2.
Yealink T3 Series IP Phones User Guide Deleting Blacklist Contacts You can delete one or all blacklist contacts. If a contact is removed from the blacklist, you can answer the call from the contact normally. Topics Deleting a Blacklist Contact...
Directory 1. Go to Menu > Directory > Google Contact. Updating Google Contacts The Google contacts may be updated on the Google Contact Server, you can update Google contacts on your phone to get the newest Google contacts. Procedure 1. Go to Menu > Directory > Google Contact. 2.
Yealink T3 Series IP Phones User Guide 1. Go to Menu > Directory > Remote Phone Book. 2. Select the desired remote phone book. 3. Highlight the desired contact, and then select Option > Add to Contacts. 4. Edit the corresponding fields.
Call History Call History The call history list includes Missed Calls, Placed Calls, Received Calls and Forwarded Calls, and each list holds 100 entries. Topics Call History Icons Viewing History Records Saving a History Record to Local Directory Saving a History Record to Blacklist Deleting History Records Disabling History Record Call History Icons...
Yealink T3 Series IP Phones User Guide Saving a History Record to Blacklist You can prevent someone from calling you again by saving a history record to Blacklist. Procedure 1. Select History or go to Menu > History. 2. Select the desired list.
Customizing Your Phone Customizing Your Phone You can make your phone more personalized by customizing various settings. Topics Changing the Administrator Password Wallpaper Screen Saver Changing the Backlight and Time Adjusting the Screen Contrast Changing the Language Time & Date Setting a Key as Send Customizing the Soft Keys Phone Lock...
Yealink T3 Series IP Phones User Guide 3. Select Save. Screen Saver The screen saver starts automatically when your phone has been idle for the preset waiting time. You can stop the screen saver by pressing any key. Topics Changing the Waiting Time for Screen Saver Disabling Time &...
Customizing Your Phone The phones can only display custom information that is preset by your system administrator as the screen saver. Before You Begin If you want to set a custom picture as the screen saver, make sure that the custom picture has been uploaded by your system administrator.
Yealink T3 Series IP Phones User Guide The intensity of screen contrast ranges from 1 to 10 and the highest intensity is 10. It is not available on the T33P/T33G phones. Procedure 1. Go to Menu > Settings > Basic Settings > Display > Contrast.
Customizing Your Phone 2. Select the desired time format or date format. 3. Select Save. Setting a Key as Send The pound key (#) is used as the send key by default. To type a phone number followed by the pound key (#), you can set the send key to the star key (*).
Yealink T3 Series IP Phones User Guide Function key: it only allows users to use the keypad for placing a call, answering or rejecting an incoming call and ending a call, and it prevents unauthorized users from other operations. All keys: it only allows users to use the keypad for dialing an emergency number or authorized numbers that set up by your system administrator, answering or rejecting an incoming call and ending a call, and it prevents unau- thorized users from other operations.
Customizing Your Phone On the T33P/T33G phones, go to Menu > Basic > Change PIN. 2. Enter your old and new unlock PIN respectively. The unlock PIN length must be within 15 digits. 3. Select Save. Extending the Line Key Labels On the T33P/T33G phones, you can extendwhen the phone is placing a call or during the call.
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Yealink T3 Series IP Phones User Guide Procedure 1. Go to Menu > Features > Dsskey. 2. Select the desired line key. 3. Select Line from the Type field. 4. Select the desired line from the Account ID field. 5. (Optional.) Enter the string that will appear on the phone screen in the Label field.
Audio Settings Audio Settings You can change the basic audio settings on your phone. Topics Adjusting the Volume Setting the Ring Tone Disabling the Key Tone Adjusting the Volume You can adjust the volume of the ringer, media, and audio during a call. Procedure 1.
Yealink T3 Series IP Phones User Guide Setting a Ring Tone for a Group You can select a unique ring tone for various groups in your Local Directory. Note : You can only set a ring tone for a group that is added manually.
Maintaining Your Phone Maintaining Your Phone When your phone is unable to operate properly, you need to investigate or troubleshoot issues along with other tasks your system administrator may ask you to perform. Topics Warnings Diagnosing the Network Rebooting Your Phone Resetting to Factory Settings Updating the Phone Configuration Clearing User's Personalized Configuration Settings...
Yealink T3 Series IP Phones User Guide 4. Select OK. Clearing Warnings You can temporarily remove the warning icon from the status bar. However, the warning icon appears again after the phone reboots or the phone has a new warning if the issue is not solved.
Maintaining Your Phone The phone begins resetting. : You can also long press the OK key when the phone is idle. After reset, the screen prompts “Welcome Initializing…Please wait”. The phone will be reset successfully after startup. Note : Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully. Updating the Phone Configuration Your system administrator may ask you to update the configuration for your phone to apply any changes to system settings, which you can do without restarting it.
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