Yealink SIP-T32G User Manual
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Yealink SIP-T32G User Manual

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  • Page 2 Copyright © 2012 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2012 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

  • Page 5: About This Guide

    SIP-T32G IP phone. If this is your first time using the SIP-T32G IP phone, we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide. Documents are available for download at: http://www.yealink.com/index.php/Support/.
  • Page 6 User Guide SIP-T32G IP Phone Call Waiting on page  Major updates have occurred to the following sections since the previous version: Basic Network Settings on page  Call History Management on page  DSS Keys on page  Troubleshooting on page ...

  • Page 7: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ......................... v Changes from Previous Versions ..................v Changes from Version70.0 ....................v Table of Contents ..............vii Overview .................. 1 Hardware Component Instructions ..................1 Icon Instructions ........................3 LED Instructions ........................
  • Page 8 User Guide SIP-T32G IP Phone Keypad Lock ........................24 Audio Settings ........................27 Volume ..........................27 Ring Tones ........................28 Contact Management ....................... 29 Local Directory ........................ 29 Blacklist ..........................35 Remote Phonebook ......................36 BroadSoft Phonebook ....................37 Call History Management ....................38 BroadSoft Call Log ......................

  • Page 9: Table Of Contents

    Table of Contents Busy Lamp Field (BLF) ....................... 81 BLF List ..........................84 Shared Line ......................... 85 Call Recording ........................86 Hot Desking ........................88 Intercom ..........................90 Outgoing Intercom Calls ....................90 Incoming Intercom Calls ....................90 Automatic Call Distribution (ACD)..................92 Messages ..........................
  • Page 10 User Guide SIP-T32G IP Phone...

  • Page 11: Overview

     LED Instructions  User Interfaces  Documentation  If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T32G IP phone are the LCD screen and the keypad.
  • Page 12 User Guide SIP-T32G IP Phone Hardware component instructions of the SIP-T32G IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information— caller ID, call duration ① LCD Screen • Icons(for example, •...
  • Page 13 Overview Icons appear on the phone LCD screen are described in the following table: Icons Description Network is unavailable Registered successfully Registered fail Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Voice Mail...
  • Page 14 User Guide SIP-T32G IP Phone Icons Description Keypad Lock Missed Calls Received Calls Dialed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped Open VPN Conference...
  • Page 15 The shared line is in conversation. The shared line conversation is placed on hold. The shared line does not exist. There are two ways to customize specific configurations on your SIP-T32G IP phone: Using the user interface on the IP phone. ...
  • Page 16 User Guide SIP-T32G IP Phone changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings.
  • Page 17 Overview Options Phone User Interface Web User Interface --Call Waiting √ --Conference --Anonymous Call √ --Anonymous Call Rejection √ --DND √ Basic Phone Settings --Language √ --Time & Date √ --Administrator Password √ --Ring Tones √ --Backlight √ --Wallpaper √ --Screensaver √...

  • Page 18: Phone User Interface

    --STUN Server √ Note The table above lists most of the feature options. Please refer to the relevant sections for more information. The following table shows documentations available for the SIP-T32G IP phone. Name Contents Where found Format/ Language Quick Installation...

  • Page 19: Getting Started

    Basic Network Settings  Registration  Idle Screen  If you require additional information or assistance with your new phone, contact your system administrator. The following components are included in your SIP-T32G IP phone package: SIP-T32G IP phone  Phone Stand ...
  • Page 20 User Guide SIP-T32G IP Phone Power Adapter  Handset & Handset Cord  Ethernet Cable  Quick Installation Guide & Quick Reference Guide  CD-ROM  Check the list before installation. If you find anything missing, contact your system administrator.
  • Page 21 Getting Started If your phone is already installed, proceed to Phone Initialization on page 13. This section introduces how to install the phone with the components in the packing list: Attach the Stand  Connect the Handset and optional Headset ...

  • Page 22: Power Over Ethernet

    Connect the supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch/hub device port. Power over Ethernet Using a regular Ethernet cable, the SIP-T32G IP phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub.

  • Page 23: Basic Network Settings On

    Getting Started To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant.
  • Page 24 User Guide SIP-T32G IP Phone You can view the system status of your phone via phone user interface or web user interface. Available information of phone status includes: Network status including WAN port and LAN port information.  Phone status including device model, firmware version and MAC address.
  • Page 25 Getting Started Enter the parameters: IP , subnet mask, default gateway, primary DNS, second DNS in the corresponding fields. Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode.
  • Page 26 User Guide SIP-T32G IP Phone If the phone has successfully started up, the idle LCD screen is shown as below. Idle Screen description: Description This area shows the phone’s time & date. This area shows the phone feature status. For more information...

  • Page 27: Customizing Your Phone

    Customizing Your Phone You can customize your SIP-T32G IP phone by configuring the setting for time and date, display contrast, and ring tones, for example. You can add contacts to the phone’s local directory manually or from call history. You can also handle incoming calls from different contacts in different ways.
  • Page 28 User Guide SIP-T32G IP Phone Press , or the Switch soft key to select the desired wallpaper image. Press the Save soft key to accept the change or the Back soft key to cancel. You can also change wallpaper via web user interface at the path Phone->Preference.
  • Page 29 Customizing Your Phone enjoyment. You can change the theme for the phone via phone user interface and web user interface. To change the theme via phone user interface: Press Menu->Display->Theme. Press to select the desired theme. Press the Save soft key to accept the change or the Back soft key to cancel. The following table lists the four themes supported by the T32G IP phone.
  • Page 30 User Guide SIP-T32G IP Phone You can configure the backlight status on the LCD screen as the following types: Always on: Backlight is on permanently.  1min, 2min, 5min, 10min, 30min: Backlight is turned off when the phone is inactive ...

  • Page 31: Time/Date

    Customizing Your Phone To change the language for the phone user interface: Press Menu->Setting->Basic Settings->Language. Press to select the desired language. Press the Save soft key to accept the change. Text appears on the LCD screen will change to the selected language. To change the language for the web user interface: Click on Phone->Preference.
  • Page 32 User Guide SIP-T32G IP Phone Press , or the Switch soft key to select Automatic from the Daylight Saving field. Press the Save soft key to accept the change or the Back soft key to cancel. Note Please refer to...

  • Page 33: Administrator Password

    Customizing Your Phone The date formats you need to know: Date Format Example (2012-7-17) WWW MMM DD Tues Jul 17 DD-MMM-YY 17-Jul-12 YYYY-MM-DD 2012-07-17 DD/MM/YYYY 17/07/2012 MM/DD/YY 07/17/12 DD MMM YYYY 17 Jul 2012 WWW DD MMM Tues 17 Jul You can also configure the time and date settings via web user interface at the path Phone->Preference.
  • Page 34 User Guide SIP-T32G IP Phone You can set the "#" or "*" to perform as a send key while dialing a call. To set the key as send via phone user interface: Press Menu->Features->Key as Send. Press , or the Switch soft key to select "#" or "*" from the Key as Send field, or select Disable to disable this feature.

  • Page 35: Keypad Lock

    Customizing Your Phone To set the keypad lock PIN via phone user interface: Press Menu->Setting->Basic Settings->Phone Unlock PIN. Enter the Current PIN, New PIN and Confirm PIN in the corresponding fields. Press the Confirm soft key to accept the setting or the Back soft key to cancel. To activate the keypad lock via phone user interface: Press Menu->Setting->Advanced Settings (password: admin) ->Phone Setting->Lock.
  • Page 36 User Guide SIP-T32G IP Phone If the keypad lock feature is activated to be Lock&Answer, an additional icon will appear on the LCD screen. You can configure the interval (in seconds) to automatically lock the keypad instead of long pressing To configure the timeout for auto lock via web user interface: Click on Phone->Features.

  • Page 37: Volume

    Customizing Your Phone To unlock the keypad lock via phone user interface: Press any locked key, the LCD screen prompts “Please Enter PIN:”. Enter the PIN (default PIN: 123). Press the Confirm soft key to unlock the keypad. The icon disappears from the LCD screen.

  • Page 38: Ring Tones

    User Guide SIP-T32G IP Phone devices (handset, speakerphone or headset), when the phone is in the dialing interface or during a call. You can also press the Volume key to adjust the ringer volume when the phone is idle. Press to adjust the ringer volume when the phone is in the idle screen.

  • Page 39: Contact Management

    Customizing Your Phone To select a ring tone for the phone via web user interface: Click on Phone->Preference. Select the desired ring tone from the pull-down list of Ring Tones. Click Confirm to accept the change. To select a ring tone for the account via web user interface: Click on Account.

  • Page 40: Adding Contacts Manually

    User Guide SIP-T32G IP Phone You can add contacts to your local directory in the following ways: Manually  From call history  From remote phonebook  Adding Contacts Manually To add a contact to the local directory manually: Press Directory->Local Directory.

  • Page 41: Adding Contacts From Remote Phonebook

    Customizing Your Phone Press the Option soft key, and then select Add to Contacts from the prompt list. Enter the contact name. Press the Save soft key to accept the change. The entry is successfully saved in the local directory. Adding Contacts from remote phonebook To add a contact to the local directory from the remote phonebook: Press Directory->Remote Phone Book.
  • Page 42 User Guide SIP-T32G IP Phone To delete a contact from the local directory: Press Directory->Local Directory->Contacts. Press to highlight the desired contact. Press the Option soft key, and then select Delete from the prompt list. Press the OK soft key to confirm the deleting or the Cancel soft key to cancel.
  • Page 43 Customizing Your Phone You can also click Delete Photo to delete the photo. Note The phone only supports uploading the png, jpg or bmp format files. The maximum resolution of the upload picture is 96*96 pixels. You can only delete the custom photos. If multiple contacts want to use the same custom photo, you need to upload the contact photo again.
  • Page 44 User Guide SIP-T32G IP Phone Press the Dial soft key. If only one number of the contact is stored in the local directory, press the Dial soft key to dial out the number. If multiple numbers of the contact are stored in the local directory, press the Dial soft key to display a list of numbers.

  • Page 45: Blacklist

    Customizing Your Phone To import a CSV file of contact list via web user interface: Click on Contacts->Contacts. Click Browse to select a contact list file (file format must be.csv) from your local system. Click Import CSV to import the contact list. Then the phone turns to the preview page, you can then select whether to delete all old contacts while importing the contact list, and select the contact information you want to import into the local directory.

  • Page 46: Remote Phonebook

    User Guide SIP-T32G IP Phone You can access your corporate directory through your phone. You can add local contacts from the corporate directory. You can also dial a contact from the corporate directory. You can configure your new phone to access up to 5 corporate directories. Contact your system administrator for the access URL of the corporate directory.

  • Page 47: Broadsoft Phonebook

    Customizing Your Phone Select Enabled from the pull-down list of Match Remote Phone Book. Enter the refresh period of corporate directory in the Load Remote Phone Book Interval (120~2592000s) field. The default value is 3600 seconds. Click Confirm to accept the change. You can access the BroadSoft directory through your phone.
  • Page 48 Select the desired contact in the BroadSoft directory. Press the Dial soft key. The SIP-T32G IP phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all. You can check the call history, dial a call, add a contact or delete an entry from the call history list.
  • Page 49 Customizing Your Phone Press the Save soft key to accept the change or the Back soft key to cancel. To check the call history: Press the History soft key. The LCD screen displays All Calls list. Press to switch between All Calls, Dialed Calls, Received Calls, Missed Calls and Forwarded Calls.

  • Page 50: Broadsoft Call Log

    User Guide SIP-T32G IP Phone Press the OK soft key to confirm the deleting or the Cancel soft key to cancel. You can access the call log of the BroadSoft user through the IP phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list.
  • Page 51 Customizing Your Phone To access the BroadSoft call log via phone user interface: Press Menu->History->Network Call Log. Select the desired call log menu, and then press the Enter soft key. The phone connects to load the BroadSoft call log, and then displays the desired call log list on the LCD screen.

  • Page 52: Dss Keys

    There are two types of DSS keys: Line Keys and Programmable Keys. The details will be introduced as following. The SIP-T32G IP phone supports 3 line keys. You can assign predefined functionalities to the line keys. You can also define a label for the line key feature which will appear on the LCD screen.
  • Page 53 Customizing Your Phone You can also configure the memory key via web user interface at the path DSS Key->Line Key. The line key features are explained in the following subchapters in detail: Line  Speed Dial  Voice Mail  Direct Pickup ...
  • Page 54 User Guide SIP-T32G IP Phone If Auto is selected from the Account ID field, press the DSS key when the phone is idle, you can play a call using the first registered account. Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember.
  • Page 55 Customizing Your Phone Account ID (the account this feature will be applied to) Label (key label displays on the LCD screen) Value (the group pickup feature code) Usage: Press the DSS key on your phone when a phone number in the group receives an incoming call.
  • Page 56 User Guide SIP-T32G IP Phone quickly. You should configure the remote phonebook in advance. For more information, refer to Remote Phonebook on page 36. Type (Key Event) Dependencies: Key Type (XML Phone Book) Phone Book Name (the remote group name you want to access if the...
  • Page 57 Customizing Your Phone Label (key label displays on the LCD screen) Usage: Press the DSS key to access the BroadSoft group specified in the BroadSoft Name field. Conference You can use this key feature to set up a conference call. For more information, refer to Conference on page 72.
  • Page 58 User Guide SIP-T32G IP Phone specified in the Value field displays on the LCD screen, and then you can perform the blind, attended or semi-attended transfer. Note You can configure the transfer mode on DSS key via web user interface at the path Phone->Features->Transfer Settings.
  • Page 59 Customizing Your Phone You can use this key feature to quick access the text message feature. For more information, refer to Short Message Service (SMS) on page 94. Type (Key Event) Dependencies: Key Type(SMS) Label (key label displays on the LCD screen) Usage: Press the DSS key when the phone is idle to access the text message feature.
  • Page 60 Note You can configure the programmable keys via web user interface only. You can register one or multiple accounts on the SIP-T32G IP phone. You can also configure each line key associated with an account or configure multiple line keys associated with an account.
  • Page 61 Customizing Your Phone The following figures show single or multiple accounts registered on the phone: Single account: Multiple accounts: To disable an account via phone user interface: Press Menu->Setting->Advanced Settings (password: admin) ->Accounts. Select the desired account and then press the Enter soft key. Select Disable from the Activation field.

  • Page 62: Dial Plan

    User Guide SIP-T32G IP Phone lines with multiple line keys. Dial plan is a string of characters that governs the way your SIP-T32G IP phone processes the inputs received from your phone keypad. The SIP-T32G IP phone supports the following dial plan features: Replace Rule ...
  • Page 63 Customizing Your Phone is configured as "Number: 1" and "Replace: 1234567", when you try to dial out the number “1234567”, you just need to enter “1” on the phone and then press the Send soft key. To add a replace rule via web user interface: Click on Phone->Dial Plan->Replace Rule.
  • Page 64 User Guide SIP-T32G IP Phone To add a dial-now rule via web user interface: Click on Phone->Dial Plan->Dial-now. Enter the desired value (e.g. 1234) in the Dial-now Rule field. Enter the desired line ID in the Account field or leave it blank.

  • Page 65: Emergency Number

    The default emergency numbers are 112, 911 and 110. Click Confirm to accept the change. You can enable the live dialpad feature on the SIP-T32G IP phone, which enables the IP phone to automatically dial out the phone number without pressing any other key. You can also configure a period of time before automatically dialing out the phone number.

  • Page 66: Hotline

    User Guide SIP-T32G IP Phone Click the “+” sign on the left of the General Information to expand the feature list. Select Enabled from the pull-down list of Live Dialpad. Enter the desired delay time (0~14s) in the Inter Digit Time (1~14) (seconds) field.

  • Page 67: Basic Call Features

    Basic Call Features The SIP-T32G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.

  • Page 68: Call History Management

    User Guide SIP-T32G IP Phone Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party. You can search the call history, the local contact directory or the remote phonebook and dial from the search results.
  • Page 69 , or the Send soft key. To place multiple calls: You can have more than one call on your SIP-T32G IP phone. To place a new call during an active call, do one of the following: Press the line key. The active call is placed on hold.
  • Page 70 User Guide SIP-T32G IP Phone Answering When Not in Another Call In all cases, the active call will appear on the LCD screen showing call duration and destination. To answer a call using the handset: Pick up the handset. To answer a call using the hands-free speakerphone mode:...

  • Page 71: Auto Answer

    Basic Call Features If you are using the speakerphone, press or the Cancel soft key. Note To end a call placed on hold, you can press the Cancel soft key to end the call directly, or press the Resume soft key to resume the call before ending it. To redial the last placed call from your phone: Press twice.

  • Page 72: Auto Redial

    User Guide SIP-T32G IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. icon appears on the LCD screen. You can also configure auto answer via web user interface at the path Account.

  • Page 73: Call Completion

    Basic Call Features To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: Wait for a period of time or press the OK soft key to redial the phone number.

  • Page 74: Call Return

    User Guide SIP-T32G IP Phone You can also configure call completion via web user interface at the path Phone->Features->General Information. To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the...
  • Page 75 Basic Call Features Press , or the Switch soft key to select Call Return from the Key Type field. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a call return key via web user interface at the path DSS Key. You can mute the microphone of the active audio device during an active call, and then the other party cannot hear you.
  • Page 76 You can use the DND feature to reject the incoming calls automatically on the phone and the callers can hear a busy signal or a message depending on your server. To activate DND feature on the SIP-T32G IP phone: Press the DND soft key when the phone is idle.

  • Page 77: Call Forward

    Basic Call Features icon on the idle screen indicates that the Do Not Disturb mode is enabled. Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of the missed calls) will prompt on the LCD screen. Note The Do Not Disturb feature is local to the phone, and may be overridden by the server settings.
  • Page 78 User Guide SIP-T32G IP Phone a.) If you select Always Forward: 1) Press , or the Switch soft key to select Enable from the Always field. 2) Enter the destination number you want to forward all incoming calls to in the Forward to field.
  • Page 79 Basic Call Features 4) (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. Press the Save soft key to accept the change or the Back soft key to cancel. icon on the idle screen indicates the call forward is enabled.

  • Page 80: Dynamic Forwarding

    User Guide SIP-T32G IP Phone Dynamic Forwarding To forward an incoming call to another party: When the phone is ringing, press the Forward soft key. Enter the number you want to forward the incoming call to. Press ,or the Send soft key.

  • Page 81: Call Waiting

    Basic Call Features Press or the Transfer soft key to complete the transfer when receiving ringback. To perform an attended transfer: Press or the Transfer soft key during a call. Enter the number you want to transfer the call to. Press to dial out.

  • Page 82: Conference

    The network conference feature is not available on all servers. For more information, contact your system administrator. The SIP-T32G IP phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conference and is the default method of conference.

  • Page 83: Network Conference

    Basic Call Features You can use network conference feature on the SIP-T32G IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.  Invite another party into an active conference call.

  • Page 84: Call Park

    User Guide SIP-T32G IP Phone You can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room). You can park an active call by pressing the call park key on the phone. If the call is parked successfully, the response is either a voice prompt confirming that the call was parked, or a visible indication on the LCD screen.

  • Page 85: Call Pickup

    You can use call pickup feature to answer someone else’s incoming call on the phone. The SIP-T32G IP phone supports the direct call pickup and group call pickup features. Direct call pickup is used for picking up a call that is ringing at a specific phone number.
  • Page 86 User Guide SIP-T32G IP Phone Enter the direct call pickup code in the Direct Call Pickup Code field. Click Confirm to accept the change. Note The direct pickup code above is configured on a global, which applies to all accounts.

  • Page 87: Group Call Pickup

    Basic Call Features The DPickup soft key appears on the LCD screen. Press the DPickup soft key on your phone when the specific phone receives an incoming call. Enter the specific phone number. Press the DPickup soft key. The call is answered on your phone. You can also configure a DSS key as a direct pickup key via phone user interface or web user interface.
  • Page 88 User Guide SIP-T32G IP Phone Click Confirm to accept the change. Note The group pickup code above is configured on a global, which applies to all accounts. To configure the group call pickup code on a per-line basis via web user interface: Click on Account.

  • Page 89: Anonymous Call

    Basic Call Features You can use anonymous call feature to block the identity and phone number from showing up to the called party when you call someone. For example, you want to call to consult some of the services, but you don’t want to be harassed. Note The anonymous call feature is not available on all servers.

  • Page 90: Anonymous Call Rejection

    User Guide SIP-T32G IP Phone You can use anonymous call rejection feature to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up. To configure anonymous call rejection via phone user interface: Press Menu->Features->Anonymous Call.

  • Page 91: Advanced Phone Features

    Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T32G IP phone. The topics include: Busy Lamp Field (BLF)  BLF List  Shared Line  Call Recording  Hot Desking  Intercom  Automatic Call Distribution (ACD) ...
  • Page 92 User Guide SIP-T32G IP Phone (Optional.) Enter the pickup code in the Extension field. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the BLF key via web user interface at the path DSS Key.
  • Page 93 Advanced Phone Features The caller ID appears on the LCD screen (if enabled).  In the following figure, the phone LCD screen shows an incoming call from 2505 on the monitored line. When there is a conversation on the IP phone, you can handle the active call differently depending on the transfer mode on DSS key.

  • Page 94: Call Transfer

    User Guide SIP-T32G IP Phone For more information on performing call transfer, refer to Call Transfer on page 70. Click Confirm to accept the change. You can use the BLF List feature to monitor a list of users defined by your system administrator.
  • Page 95 Advanced Phone Features Click Confirm to accept the change. Note For more information about the BLF List pickup and BLF List barge in feature, contact your system administrator. You can configure the BLF List settings via web user interface only. To assign BLF List keys via phone user interface: Press Menu->Features->DSS Keys.
  • Page 96 For more shared line key LED instructions, refer to LED Instructions on page You can record calls by pressing a record key on the SIP-T32G IP phone. There are 2 different ways of configuring call recording and they even work differently: Record: The phone sends SIP INFO message containing a specific header to trigger ...
  • Page 97 Advanced Phone Features Press , or the Switch soft key to select Record from the Key Type field. (Optional.) Enter the record label in the Label field. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a URL Record key via phone user interface: Press Menu->Features->DSS Keys.
  • Page 98 You can use Hot Desking on the SIP-T32G IP phone to log out the existing accounts and then log in a new account, that is, many users can share the phone resource in different time.
  • Page 99 Advanced Phone Features Leave the Value field blank. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a hot desking key via web user interface at the path DSS Key. To use hot desking: Press the hot desking key when the phone is idle.
  • Page 100 Press the intercom key again or the Cancel soft key to end the intercom call. By default, the SIP-T32G IP phone supports to answer an incoming intercom call automatically. The phone automatically plays a warning tone when it receives an...
  • Page 101 Advanced Phone Features when it automatically answers an incoming intercom call. You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold. Intercom features you need to know: Intercom features Description...
  • Page 102 The ACD feature on the SIP-T32G IP phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD key in advance.
  • Page 103 Advanced Phone Features Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure an ACD key via web user interface at the path DSS Key. To use the ACD feature: Press the ACD key when the phone is idle.
  • Page 104 User Guide SIP-T32G IP Phone You can send and receive text messages using the SIP-T32G IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone LCD screen will prompt receiving new text messages with the number of waiting messages (example: 3 New Text Message) and a flashing icon.
  • Page 105 Advanced Phone Features from the From field. Enter the number you want to send the message to in the To field. Press the Send soft key to send the message or the Back soft key to cancel. You can also send a text message via web user interface at the path Phone->SMS. To reply a text message: Press Menu->Messages->Text Message->Inbox.

  • Page 106: Voice Mail

    You can also delete a specific message after retrieving by pressing the Delete soft key. You can leave voice mails for someone else on the SIP-T32G IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone and the MESSAGE key LED will illuminate.

  • Page 107: Message Waiting Indicator (Mwi)

    This is cleared only when you retrieve all voicemails or delete them. For some particular servers, the MWI service is unsolicited. So the SIP-T32G IP phone just need to handle the MWI messages sent from the server. But for some servers, the MWI service is solicited.
  • Page 108 User Guide SIP-T32G IP Phone The MWI Subscription parameters you need to know: Options Description Subscribe for MWI Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone re-sends a MWI Subscription Period MWI subscription before expiring.

  • Page 109: Troubleshooting

    Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T32G IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the phone LCD screen blank? Ensure your phone is properly plugged into a functional AC outlet.
  • Page 110 User Guide SIP-T32G IP Phone Why doesn’t the phone ring? Check the ringer volume on your phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 27.
  • Page 111 Troubleshooting Click Reboot to reboot the IP phone. Note Any reboot of your phone may take a few minutes. How to reset your phone? Reset your phone when other Troubleshooting suggestions do not correct the problem. You need to note that all customized settings will be overwritten after resetting. We recommend asking your system administrator for advice before resetting your phone.
  • Page 112 User Guide SIP-T32G IP Phone Select 6 from the pull-down list of Log Level. Click Confirm to accept the change. The web user interface prompts “Do you want to restart your machine?”. Click OK to reboot the phone. After rebooting the phone, you can export a 6 level system log through the following steps.

  • Page 113: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
  • Page 114 User Guide SIP-T32G IP Phone Keep the device dry and free of dusts.  Place the device on a stable and level platform.  Please place no heavy objects on the device in case of damageand  deformation caused by the heavy load.

  • Page 115: Appendix A-Time Zones

    Appendix A-Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00...
  • Page 116 User Guide SIP-T32G IP Phone Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman) +02:00 Latvia(Riga) +02:00 Lebanon(Beirut)

  • Page 117: Audio Settings

    Index Editing Contacts About This Guide Emergency Number Account Registration Ending Calls Account Management Adding Contacts Administrator password Anonymous Call General Settings Anonymous Call Rejection Getting Started Answering Calls Area Code Audio Settings Hardware Component Instructions Auto Answer Headset Activation/Deactivation Auto Redial Headset Use Automatic Call Distribution (ACD)

  • Page 118: System Customizations

    User Guide SIP-T32G IP Phone Phone User Interface Placing Calls Placing Calls to Contacts Programmable Keys Outgoing intercom Calls Overview Redialing Numbers Registration Regulatory Notices Remote Phonebook Replace Rule Ring Tones Safety Instructions Screensaver Searching for Contacts Semi-attended Transfer Service Agreements...

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