Troubleshooting - Fire Sense 61445 Manual

Natural gas outdoor
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TROUBlESHOOTING

PROBlEM
CAUSE/SYMPTOM
Gas valve may be off
AAA igniter batter is dead
Orifice blocked
Air in supply system
Main burner will
not light
Loose connection
Igniter fails
Gas pressure low with valve open full
New cylinder or 1st ignition
Cylinder valve on, no gas flow
Gas pressure low with valve open full
Low burner flame
Gas flow is obstructed at gas line/valve
Gas hose is kinked
Carbon on reflector and emitter screen
Burner unit issues
Thick black smoke
Questions, problems, missing parts?
Before returning to your retailer, our exceptional customer service is available.
Call us toll-free at (866) 985-7877, seven days a week, 9 a.m. – 9 p.m., EST, email us at
cservice@welltraveled.net, or go online and live chat at www.balkenehome.com.
Contact us for assistance: (866) 985-7877 | www.balkenehome.com
CORRECTIVE ACTION
Turn gas valve ON
Replace battery by unscrewing igniter button
Clean or replace orifice
Purge air from lines: open gas lines and depress control knob
for 2-3 minutes. Allow gas to dissipate before attempting to
light.
Check all fittings
Use stick lighter to manually light
Replace gas source supply regulator
Purge air from lines
Replace hose/regulator assembly
Replace gas source supply regulator
Have a gas technician examine lines/regulator
Check and straighten or replace
Clean components as needed
Blockage in burner assembly—thoroughly clean burner
13

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