STIEBEL ELTRON DHB-E 13 LCD AU Operation And Installation page 20

GUARANTEE
Who gives the warranty
1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd (A.B.N. 82
066 271 083) of 294 Salmon Street, Port Melbourne, Victoria, 3207
("we", "us" or "our").
The warranty
2. This warranty applies to the Stiebel Eltron Water Heaters - Wa-
terMark Approved (the "unit") listed within this operating and in-
stallation guide manufactured after 1 May 2015.
3. Subject to the warranty exclusions we will repair or replace, at
our absolute discretion, a faulty component in your unit free of
charge if it fails to operate in accordance with its specifications
during the warranty period.
4. If we repair or replace a faulty component to your unit under this
warranty, the warranty period is not extended from the time of
the repair or replacement.
5. The warranty period commences on the date of completion of
the installation of the unit. Where the date of completion of in-
stallation is not known, then the warranty period will commence
2 months after the date of manufacture.
6. The warranty period for a unit used for domestic purposes is
shown in the table below. Domestic purposes means that the
unit is used in a domestic dwelling.
Component Warranty period
All components 5 years from the date of completion of the
installation of the unit.
7. The warranty period for a unit used for commercial purposes is
shown in the table below. Commercial purposes means that the
unit is used for a non-domestic purpose and includes but not lim-
ited to being used in a motel, hotel, mining camp or nursing
home.
Component Warranty period
All components 1 year from the date of completion of the
installation of the unit.
Your entitlement to make a warranty claim
8. You are entitled to make a warranty claim if:
8.1. you own the unit or if you have the owner's consent to represent
the owner of the unit;
8.2. you contact us within a reasonable time of discovering the prob-
lem with the unit;
How you make a warranty claim
9. To make a warranty claim you must provide us with the following
information:
9.1. The model number of the unit;
9.2. A description of the problem with the unit;
9.3. The name, address and contact details (such as phone number
and e-mail address) of the owner;
9.4. The address where the unit is installed and the location (e.g. in
laundry);
9.5. The serial number of the unit;
9.6. The date of purchase of the unit and the name of the seller of the
unit;
9.7. The date of installation of the unit;
9.8. A copy of the certificate of compliance when the unit was in-
stalled.
10. The contact details for you to make your warranty claim are:
Name: Stiebel Eltron (Aust) Pty Ltd
Address: 294 Salmon Street, Port Melbourne,
Victoria, 3207
Telephone: 1800 153 351
(8.00 am to 5.00 pm AEST Monday to Friday)
Contact person: Customer Service Representative
E-mail: service@stiebel.com.au
20 | DHB-E LCD AU
11. We will arrange a suitable time with you to inspect and test the
unit.
Warranty exclusions
12. We may reject your warranty claim if:
12.1. The unit was not installed by registered and qualified tradespeo-
ple.
12.2. The unit was not installed and commissioned:
(a) in Australia;
(b) in accordance with the Operating and Installation Guide; and
(c) in accordance with the relevant statutory and local require-
ments of the State or Territory in which the unit is installed.
12.3. The unit has not been operated or maintained in accordance
with the Operating and Installation Guide.
12.4. The unit does not bear its original Serial Number for Rating Label.
12.5. The unit was damaged by any or any combination of the follow-
ing:
(a) normal fair wear and tear;
(b) connection to an incorrect water supply;
(c) connection to water from a bore, dam or swimming pool;
(d) connection to an incorrect power supply;
(e) connection to faulty equipment, such as damaged valves;
(f) foreign matter in the water supply, such as sludge or sedi-
ment;
(g) corrosive elements in the water supply;
(h) accidental damage;
(i) act of God, including damage by flood, storm, fire, lightning
strike and the like;
(j) excessive water pressure, negative water pressure (partial
vacuum) or water pressure pulsation.
12.6. The unit was damaged before it was installed e.g. it was dam-
aged in transit.
12.7. An unauthorised person has modified, serviced, repaired or
attempted to repair the unit without our consent.
12.8. Non genuine parts other than those manufactured or approved
by us have been used on the unit.
13. We may charge you:
13.1. for any additional transport costs if the unit is installed more than
30 kilometres from our closest authorised service technician.
13.2. for the extra time it takes our authorised service technician to
access the unit for inspection and testing if it is not sited in ac-
cordance with the Operating and Installation Guide and not
readily accessible for inspection.
13.3. for any extra costs of our authorised service technician to make
the unit safe for inspection.
14. You must ensure that access to the unit by our authorised service
technician is safe and free from obstruction.
15. Our authorised service technician may refuse to inspect and test
the unit until you provide safe and free access to it, at your cost.
16. If we reject your warranty claim in accordance with clause 12, we
may charge you for our authorised service technician's labour
costs to inspect and test the unit.
17. In order to properly test the unit we may remove it to another
location for testing.
Australian Consumer Law
18. Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and compensation for any other rea-
sonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of accepta-
ble quality and the failure does not amount to a major failure.
19. The Stiebel Eltron warranty for the unit is in addition to any rights
and remedies you may have under the Australian Consumer Law.
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www.stiebel-eltron.com