European Home KIRUNA Troubleshooting Manual

Electric halo models
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ELECTRIC HALO MODELS
Problem
Problem
1)
Problem
1)
1)

Flames not working correctly

Flames not working correctly
Flames not working correctly
2)
2)
2)

Heater blowing cold

Heater blowing cold
Heater blowing cold
Electric HALO Fireplace Rev #07022020
TROUBLESHOOTING GUIDE
Possible Cause
Possible Cause
KIRUNA, LINNEA & TYRELL
Ribbons are statically connected to
Possible Cause
glass.
Ribbons are statically connected to
glass.
Installation airflow restricted.
Ribbons are statically connected to
glass.
Installation airflow restricted.
Blower clogged.
Installation airflow restricted.
Blower clogged.

Slow fan.

Blower clogged.
Slow fan.
Slow fan.
Possible installation gaps/Chimney not
adequately blocked off.
Possible installation gaps/Chimney not
adequately blocked off.
Fan clogged.
Possible installation gaps/Chimney not
adequately blocked off.
Fan clogged.
Faulty element.
Fan clogged.
Faulty element.
Slow fan.
Faulty element.
Slow fan.
Slow fan.
Solution
Solution
Spray some anti-static spray beneath
Solution
the tray. Please note: If this product is
freshly installed, please leave running
Spray some anti-static spray beneath
for 20 minutes so ribbons can loosen.
the tray. Please note: If this product is
Check the correct aperture has been
freshly installed, please leave running
Spray some anti-static spray beneath
adhered to when installing—
for 20 minutes so ribbons can loosen.
the tray. Please note: If this product is
Recommended clearance is 4"(100mm)
freshly installed, please leave running
Check the correct aperture has been
for 20 minutes so ribbons can loosen.
adhered to when installing—
Fan requires cleaning out. Please see
Recommended clearance is 4"(100mm)
Check the correct aperture has been
Evonic YouTube video.
adhered to when installing—
Fan requires cleaning out. Please see
Recommended clearance is 4"(100mm)
Fan requires cleaning out. If problem
Evonic YouTube video.
persists, replacement fan may be
required. Please see Evonic
Fan requires cleaning out. Please see
Fan requires cleaning out. If problem
Evonic YouTube video.
YouTube video.
persists, replacement fan may be
required. Please see Evonic
Fan requires cleaning out. If problem
YouTube video.
persists, replacement fan may be
required. Please see Evonic
YouTube video.
Chimney may not be fully blocked.
Correct aperture has not been adhered
to—4"(100mm)
Chimney may not be fully blocked.
Correct aperture has not been adhered
to—4"(100mm)
Heater fan requires cleaning out.
Chimney may not be fully blocked.
Please see Evonic YouTube video.
Correct aperture has not been adhered
to—4"(100mm)
Heater fan requires cleaning out.
Please see Evonic YouTube video.
Replace element. Please see Evonic
Heater fan requires cleaning out.
YouTube video.
Please see Evonic YouTube video.
Replace element. Please see Evonic
Check fan placement. If problem
YouTube video.
persists replacement fan may be
required. Please see Evonic
Replace element. Please see Evonic
Check fan placement. If problem
YouTube video.
YouTube video.
persists replacement fan may be
required. Please see Evonic
Check fan placement. If problem
YouTube video.
1
persists replacement fan may be
required. Please see Evonic
EuropeanHome.com

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Summary of Contents for European Home KIRUNA

  • Page 1 TROUBLESHOOTING GUIDE ELECTRIC HALO MODELS Problem Possible Cause Solution Problem Possible Cause Solution KIRUNA, LINNEA & TYRELL Ribbons are statically connected to Spray some anti-static spray beneath Problem Possible Cause Solution glass. the tray. Please note: If this product is...
  • Page 2 TROUBLESHOOTING GUIDE Fan unbalanced. Adjust fan to stop catching on the case. If problem persists replacement fan unit maybe required. Please see Evonic YouTube video. Adjust fan to stop catching on the case. Fan catching on housing. Please see Evonic YouTube video. Noisy Heater Fan clogged.
  • Page 3 TROUBLESHOOTING GUIDE Double check switches are turned to Rocker switch has not been turned to the ‘ON’ position. the ‘ON’ position. Remote needs pairing. See separate Remote/App not paired. pairing instructions for guide. Fire not turning on. Replace fuse. Fuse blown. Check to be sure the power lead is Unit not plugged in correctly.
  • Page 4 TROUBLESHOOTING GUIDE Timer has been accidentally set. Double check timer settings. Heater coming on randomly Thermostat faulty. Replace PCB. Please see Evonic YouTube video. LED dropped down. LED needs to be re-stuck into place. LED streaking Log positioning. Change log positioning to hide any direct view of LED strip.
  • Page 5 Please see Evonic YouTube video. Lighting errors Flashing white or blue in Same as above. between animation sequence. EUROPEAN HOME a division of Europa Ja, Inc. 30 Log Bridge Road Building 300 - Suite 303 Middleton, MA 01949 www.europeanhome.com Electric HALO Fireplace Rev #07022020 EuropeanHome.com...

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LinneaTyrell

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